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Reviewed October 2, 2013

Well we arrived st Southern Palms hotel 1st thing on a Sunday morn, 1 st impressions were WOW, & we were never disappointed throughout our 3 week stay. We were checked into our room very quickly our luggage was swiftly taken2 the room as well. After swiftly unpacking we set off 2 the pool 2 chill & catch up on some s keep as well. Plenty of Sun loungers to choose from so never had 2 worry about not having anywhere laze each day. Had a welcome meeting with Moses & he was brilliant throughout the holiday, we were off on Safari 2 days after arriving & spent 4 wonderful days travelling to Tsavo West, Tsavo East & then onto Saltlick a fabulous lodge on stilts & worth paying for the upgrade. We had morning game drive's, evening game drive's, walks & tours during the days. We followed a lioness & her 3 cubs on one of the night drive's & it was totally amazing & not 2 be missed. The 2nd week we booked an overnight trip to Shimba hills which was great except 4 the fact that the bathrooms were down the corridor!!! Not happy about that 1, but we were very fortunate as we were offered a suite 4 the night, which was lovely. Back to the hotel to chill at again & the staff couldn't do enough for us, Hussain one of the restaurant managers was brilliant, helpful at all times. Lillian was also wonderful, always polite & very good with everybody. Sidney 1 of the waiters always made sure we always had drinks at all times, Forces cleaned our room every day & did a fan job so thank u. We had a couple of great massages & they were great value & worth every penny we spent on them. Well we could find no fault at all with anything, the food was excellent, excellent, excellent, plenty of choice, very tasty, full of flavour & plenty of choice always, nothing was repetetive & 2 be able 2 say that after 3 weeks certainly says a lot. Well I could go on 4ever & it would still be good. This was a holiday of a lifetime & Southern Palms did not disappoint at all, so a great big thank u 2 everyone who works st the hotel.

Room Tip: Top floor 4 quietness.
  • Stayed: September 2013, traveled with family
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1  Thank DebsieOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded October 3, 2013

Dear Debsie,

Jambo!! it is good to hear from you again and the lovely review you wrote makes us all very proud to have made the holiday of your lifetime nothing short of Wow!!.
From the beautiful gardens and pools to the very tasty and high quality food with huge variety to choose from, to the friendly, helpful and efficient staff, especially those that you personally picked up for good mention was music to our ears.
We are happy that you also loved the wildlife in Tsavo East and West and the beautiful lodges you stayed while out on safari really make us proud to be country of choice for the perfect holiday destination.
We do look forward to welcoming you again, your friends and family here in Southern Palms Diani, the Gem of the south. Karibu Tena!!!

Best regards,

Betty.

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

We spent two weeks at southern palms and had a truly wonderful holiday.All the staff were incredibly friendly and helpful ,nothing was two much trouble and they always had a smile on their faces, special mention must go to Omar Dinnah and Frank the f&b staff plus Ali the gardener and Jumo the room steward and all the lads that kept the pools immaculate
no complaints at all about the food this was of high quality and vast amount of choice,strongly recommending the grill and Italian
The hotel it self is situated in beautiful gardens leading down to the Indian ocean
Overall a truly fabulous holiday paradise and we are all looking forward to our next visit

  • Stayed: September 2013, traveled with family
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Thank craig p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded October 3, 2013

Craig.

Greetings Craig. We were thrilled to receive your most complimentary
review. It was good to hear that you found everyone so helpful and the
members of staff you named have been informed of our comments.. It gave us
great pleasure to know you found the variety and high quality of food met
with your approval, as did our immaculate gardens and beautiful pool area.

We all look forward to welcoming you back to what you describe as a
beautiful holiday paradise.

Thank you and warm regards,

Betty.

Guest relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

I must say that we thoroughly enjoyed our stay at this hotel. We spent 7 nights here and found all the staff to be very friendly, courteous and helpful. No matter where you were they would always greet and smile with you. Good customer service has to be credited here.

The hotel has a large variation of food to choose from, spoilt for choice and everything is well displayed and presented ... You must try the grill restaurant!, very scrumptious.
A big mention to Joyce who works in the main restaurant, keep up the good work and I do hope you do continue to progress in your career.

The only negative view that we experienced was that some staff, especially the breakfast and kitchen staff uniforms were unclean and worn for wear, here they could do with a new set.

As we arrived at the hotel early morning we were allowed to have breakfast first until the our room keys were ready, the breakfast uniform was the first thing that was drawn to my attention immediately , I did express my concerns to the manager so let's hope he takes my comments into consideration as we all know "first impression last".

Overall the hotel met the specification as advertised. It was nice to have areas where you could lounge out and have your drinks bought to you whilst relaxing.

Love the shape of the swimming pool.

Will definitely return here again, good location and shops are in walking distance.

We must also thank the holiday rep Moses for his sound advice on our safari also it was a pleasure for him to have dinner with us on our last day.

Haikuna Matata

  • Stayed: September 2013, traveled as a couple
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Thank starz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded October 3, 2013

Startz 123

Hello Startz!!. How great it was to read that you found all the staff at
Southern Palms so friendly, courteous and helpful, as we place great
emphasis on staff training and customer service.

We also take great pride in the high standard and variety of food we prepare
for our guests so to know that you were spoilt for choice was a source of
satisfaction to us, and Joyce was delighted to receive your words of
encouragement.

It will be our great pleasure to welcome you back to enjoy all the
facilities both inside and outside the hotel.

Best regards,

Betty.

Guest relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

Perfect hotel, with very friendly and helpfull personnel. The restaurants offer good variety of food (indian corner, pasta corner and local dishes). The Libanese restaurant and the grill are excellent.
Especially the fruit corner with amazing creations of Geoffrey!
Next to this, Mr Hussein Omar does need a special reference in this comment. He has great personality and has a special word for every guest. When something is not according expectations he lists it and works it!
Bedrooms do have mosquito nets!

Room Tip: Rooms close to the beach have amazing view, and less "noice" of the entertainment programmme
  • Stayed: July 2013, traveled with family
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Thank Fam-v-Wieringen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded October 3, 2013

Fam-v-Wieringen

Thank you so much for your kind words and assessment that Southern Palms is
the perfect hotel. The staff are most appreciative of your praise,
particularly Geoffrey our fruit carving wizard. Everyone in the three
restaurants you mentioned say asante sana¹ for your comments.

We are all delighted that you enjoyed your vacation and look forward to
seeing you again.

Warm regards,

Betty.

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

Jambo ~ will be the first word to learn so you can greet everyone :)

I recently spent a few days in this wonderful place where everything was great: location is clean and beautiful, awesome view, the beach, garden, swimming pools, restaurants, rooms ...everything is spotless and very well maintained. The food is tasty, everything is fresh well prepared and well displayed in the main restaurant. I haven't try the Lebanese restaurant but all the others can meet all expectation. The waiters are extremely friendly and willing to satisfy your requirements..Asante sana Herman, Joseph, Mohammed. Animators, amazing people who know how to entertain the holiday atmosphere.. Charlie is one of the best. Mr. Elias an extraordinary man, so kind and attentive that everything is all right and tourists are pleased. Gallo, Betty, Security John, only few from the big family at the Southern Palms that are making sure you are happy and that make your staying there enjoyable..
The girls at the spa are great - massages received by my friends were very valued and extensively commented, I received reflexology and can say it was the best session of all that I ever had, extremely well executed - by the book.
The only thing that budged for myself as a smoker was that because the law you can not smoke in the restaurant even if it is out in the open, the management could take into account and somewhere on the terrace to fit a few tables for smokers that can enjoy a nice Tusker beer or Caparina along with a cigarette...:)

I would definitely recommend the place for a nice relaxing unforgettable holiday...

Room Tip: See view worth any penny. Second floor is better. Try going on the sea with a boat and walk on the cliff and do the snorkeling....it will worth
  • Stayed: September 2013, traveled with friends
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1  Thank Anda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southernpalmsbeach, Guest Relations Manager at Southern Palms Beach Resort, responded to this reviewResponded October 3, 2013

Anda D

The Southern Palms family shouts a very big Jambo!! to you too are delighted to have made your vacation enjoyable and to learn that you found everything spotless and very well
maintained ­ from the gardens, swimming pools restaurants and rooms.

Every member of staff that you mentioned were delighted to have helped make
your holiday memorable and are happy to know that you would recomend the
hotel as the place to go for a relaxing, unforgettable holiday.

Asante sana.

Kind regards,

Betty.

Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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