We have just returned from spending 20 nights and must say how disappointed we were with the drop in standards, my wife, 2 children (12 & 15) and me spent two weeks here last October, the food and service then was excellent but will not be returning again after this experience, too often the food was cold, uncooked or just inedible, the chefs didn't stir or check the temperature of the food in the containers which were kept warm by burners, one curry was stone cold on top but really hot at the bottom, the pasta bar which my girls visited served up uncooked pasta, the lamb which was freshly carved wasn't fit for my dog to eat! full of fat and gristle the baked-beans were warm at best. The restaurant staff continually ask if the food is ok to which we said yes because we didn't want to complain but after several nights of poor food we mentioned about the uncooked pasta, the head chef was sorry and offered to cook a special meal we declined as we just wanted what we had paid for. The chef and catering manager seemed to be more concerned about the contents of any review even begging me to rate them high! Several other guests had similar complaints and a few didn't bother going to dinner. The majority of the staff were excellent but some need to consider their personal hygiene, my daughter nearly threw up when one waiter(George) walked passed our table as his BO was so bad. Our rooms were kept clean but we had to spray body spray around to mask the smell of the room boy, no towels for 2 days running with little response from reception which was manned by trainees who seemed to know and do little, you would ask a question and they would look at each other and not have a clue, our room phones kept ringing at all hours of the night, nothing was done when i reported the fault so after the second night of ringing pulled the leads out.
The hotel has had a change of management which has resulted in a change in attitude, the hotel is targeting conference bookings at the expense of the normal paying guests. During our stay a UN delegation of 165 doctors arrived for a conference, they were treated like royalty, more staff, more food and better quality, the entertainment suddenly changed to cater for the influx of African doctors, once the conference was over the food reverted to the former reduced selection and poorer quality. One member of the staff actually told us that the hotel was more interested in making a good impression for the delegates and didn't seem too bothered that it was at the expense of the other guests. Drinks have increased in price, soft drinks have gone up 42% and Tusker beer up 28% since last October, the management claimed the local brewery had put up prices, i told the manager that the prices at the Kiliguni safari lodge which is 5 star and 200KM into the heart of kenya had come down and that drinks outside were less than half the price, he just shrugged his shoulder and smiled!! Last but not least the exchange rates are a rip off, i checked and photoed the rates poster when i arrived on 07/08/12 the sheet said July rates, when i paid my bill on the 27/08/12 the rates were the same even though they had increased outside just more evidence of the management and owners ripping off the average holiday maker. One good point was the animation team who work really hard to keep the punters happy, although their hands are tied when it's raining as they are only allowed to do the planned events, a query about arranging a table tennis comp when it rained for a whole day was met with sorry not allowed, it seems the management prefer people to sit and buy food and drink when it's raining, one last thing, don't bother with all inclusive it's not worth it, we were half board and paid for lunch in the Barito bar which was excellent and drinks all day, the most we spent in one day was about £70.00 the hotel quoted us £140.00 per day to upgrade, all inclusive doesn't include ice creams or milk shakes and limited drinks. The one high light was our 5 night Safari which was simply amazing, 31 big cats, 28 were road side, 21 lions including 6 cubs, 6 Leopards and 4 Cheetahs, i big thanks to Bonface who is an amazing guide, we booked on line at home with Julius Tact Safari' who are based in Diani beach, remarkable service from all his staff, the Kiliguni Serena is a little bit of heaven the staff, accommodation the food all get 10/10 thanks to all and special thanks to Julius.
- Official Description (provided by the hotel):
- This dramatic hotel with its fantastic pools and beautiful beach is the perfect spot to relax after a safari… or simply visit to relax! The warm and very African feel of the hotel with comfortable rooms, well appointed bathrooms and selection of restaurants offers guests plenty of places to lounge in the sun and almost as many shady spots to enjoy a bit of a breeze and a good book. All rooms have quiet, split unit air conditioners, televisions, mini fridges and coffee and tea making facilities. There is a safe (chargeable) in each room and a business center located in the main building with internet or wifi access in public areas. The drama of the huge, traditional makuti (thatched) roof in the main restaurant offers the Chef a terrific showcase for a varied selection of local and international dishes on the buffet or you could indulge at one of the a la carte restaurants (chargeable) for a special occasion or just a quiet evening for two. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, HostelWorld, TripOnline SA, Orbitz, Hotwire, Cheap Tickets and HotelQuickly so you can book your Southern Palms Beach Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Southern Palms Beach Hotel Diani
- Southern Palms Beach Diani