Mixed emotions about this place. I've stayed at Diani House three times now, as well as twice at the same owners' place in Naivasha. Both of the properties are amazing, the staff are great, and the owners were welcoming. During my last stay at Diani House, however, the owners made it clear I was inconveniencing them. They noted in an email that they "have been holding this weekend for you for ages", when I had only requested that they reserve one night, leaving them with “no option at this late stage to take a loss on your booking”. I thought we could clear up their misunderstanding with a phone call but they were equally impolite.
Because Diani House had been great on previous occasions, I since recommended it to friends who went there a few weekends ago. Following their experience, where they were made to feel unwelcome as well, none of us will go back or continue to recommend their properties.
If you don’t like people staying at your home then don’t rent it out.
- Official Description (provided by the hotel):
- A traditional settlers holiday house set in indigenous coastal gardens with breathtaking beach views, Diani house offers pure relaxed luxury. The epitome of 'shaggy chic'with wonderful food, great service and every need catered for. ... more less
- Reservation Options:
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