Aesthetically beautiful hotel, stunning pool, very good food but unfortunately appalling management.
Stayed in december 2013:
Wifi did not work
Air conditioning in rooms was ineffective
Nothing in minibars!
No toiletries in rooms, you would expect these with the rates being charged
Very impractical shower gel/shampoo/soap bottles throughout hotel
Struggled for hot water in the showers each morning
No bath towels in rooms once the room had been serviced, had to beg for these
No cupboards in certain rooms, just open closets where dust gathers easily
Shocking top level management where we had to beg for good/normal service.
Only 1 room key per 2 persons permitted, where in the world have you experienced this?? Mr. Amani sort this out asap
No shorts allowed in dining room in the evenings yet the owner can ignore this rule at his behest
Nobody ever in the pool hut when requring towels, complete mess
Table tennis/pool/darts area – completely run-down, darts snapped, ping pong bats broken
Cocktails: do not order at this hotel, ordered a ‘purple rain’ at the xmas dinner which tasted like chemicals and then a day later to give the barstaff a chance ordered a ‘strawberry daquiri’ which even according to food and beverage manager Griffin tasted off
We were on half board status yet seemed a huge issue to swap lunch for dinner or vice versa
Two sittings for dinner on occasion from 7-8.30pm and 8.30pm onwards – mis-judged, too little time for first sitting and when hotel is not full no need for this policy
Swahili ‘beach’ hotel: where is the beach????? they need to clean up the beach/sea, other hotels do it, why can’t this one, no wonder none of the guests ever ventured beyond the beach restaurant baharini
Inaccurate claims: our group had 8/9 beers by the pool and were asked to sign for 17!! shocking
On a positive note certain staff deserve a mention:
Mwapara: excellent especially during breakfast however he had too many duties and was expected to cook, clean, go to the kitchen to get more supplies etc.
Diego: great service also, thanks
this could be such an amazing hotel, it has all the infrastructure to be so but considering it is only 2 years old and the management/poor training given to staff is this low already currently i only see this hotel closing down in a few years if not less unless there are some serious lessons learned.
- Official Description (provided by the hotel):
- Swahili Beach is much more than meets the eye. Culture and history provide its very soul. From the architecture and the aromas to the music, it teases the senses. Drawing you in. ... more less
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