We did not stay here, we only went for a lunch at the beach.
We were a table of 12 and the service was so lousy, we had to laugh.
It took ages to get the attention of the waiter and once we did, service of food and drinks was very slow. The wait staff were completely untrained and did not even know what was on offer.
We ordered a variety of starters of which only the crab claws were decent enough. The meat, veg and feta samosas were still frozen on the inside when served to us. So we sent it all back. The chicken salad was by far the worst we have ever had. A few leaves drowned in an overly tangy dressing with very few fried pices of dry chicken. These are such basic mistakes, the kitchen staff really need to pull their socks up.
Even after ordering with a female supervisor, our main courses came out wrong. We had ordered grilled piri piri prawns but they were served plain grilled with garlic butter sauce. To add insult to injury, the prawns were cold. I had ordered a grilled lobster and it was also cold, no joke, it was cold. We sent everything back and when it did come to us hot and as ordered, the food was very good.
As a hotelier, I simply do not understand how such mistakes occur. Is there no manager on duty? Who was supervising? I understand the hotel is still new but why open when you are not ready to offer proper food & service?
You can easily become the best hotel at the coast, management & owners simply need to pull their finger out.
- Official Description (provided by the hotel):
- Swahili Beach is much more than meets the eye. Culture and history provide its very soul. From the architecture and the aromas to the music, it teases the senses. Drawing you in. ... more less
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