We booked a week just after Christmas 2012 and over New Year here for myself my wife and two teenagers. Although we booked and paid well in advance, from Nairobi, when we arrived to our shock our room was still being built. Initially the 'manager' said that a few mirrors needed altering, then after further waiting he said that some furniture had arrived late just before Christmas and they were still fitting it in. We then went and looked and realised that the whole thing was still being built, including the ceiling. We had been lied to. After much arguing with the barely responsive manager Chris, they graciously booked us into another place for the night while they 'finished' the room. Next day we returned to find a barely finished but just about habitable shell of a room, where we had been promised the full 'Swahili' experience. I then spent much of the day supervising the workers to complete some basic things, like putting up curtains, removing dangerous overhanging bricks from the gutter area (where there was yet to be a gutter - thank goodness it did not rain), putting up doors, and so on. The Bulgarian managers were nowhere to be seen. Instead a very helpful waiter from the restaurant tried his best to assist, even though it was not his job. We had no choice other than to stay here as everywhere else was booked up, so we persevered. But this early experience created stress rather than alleviating it! Aside from this problem, the restaurant here is a shambles, whatever anyone else might claim in these reviews. Usually they did not have much of what was on the menu, even though there are several supermarkets and fish markets just down the road. the managers did not seem at all bothered by this. If busy, we had to wait forever even to get basic foodstuffs, including almost 2 hours for breakfast on our last morning, with only one person working, and no help at all from their incompetent and unmotivated managers. Again, the managers are completely disengaged, and spend their days sitting around in their special corner of the bar area, avoiding eye contact. I have stayed in many places in East Africa and this was by far the worst. Diani Beach is a great place, especially for kite surfing, but I suggest you avoid the Blue Marlin. Kenyaways next door looked much better, or Nomad's just down the beach even better, albeit for a little more money.
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