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“Good food bad service!”
Review of Aniellos

Aniellos
Ranked #11 of 42 Restaurants in Diani Beach
Certificate of Excellence
Cuisines: Italian
Dining options: Late Night, Delivery, Reservations
Restaurant details
Dining options: Late Night, Delivery, Reservations
Reviewed January 3, 2014

Was there for new year. The food was good but service was terrible. Rude waiters and an owner who was having a nervous breakdown! Took three hours to get food that was half served. One member of our party ordered mushroom and prawns risotto and there were no prawns even after we asked!

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Thank Nazia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 - 88 of 174 reviews

Reviewed January 1, 2014

Authentic? nope!!!! Service extremely poor!!!! we were there on new years! made a reservation. Firstly the place was jam packed. took 2 and a half hours for our food to come. Meanwhile we spoke to the waiter about this and he said "What do you want me to do about it?" second incident, They didnt have Avocadoes for my prawn avocado salad. I was told about this an hour and a half into the meal. When it finally came the garlic chicken was deep fried chicken with garlic cloves and butter put on top. the mashed potatoes which accompanied it came half an hour later. My salad took the longest to come. Dad ordered prawn and mushroom risotto. Came minus the prawns, decided to wait a little bit longer. Then gave up as it was 11:30pm. Told the owner and didnt get an apology or discount. Of course wen we asked for the bill it came less than a minute after. Decor is old and desperately needs updating. Waiters desperately need lessons in customer relations (personally I would fire them all esp the head waiter) owner needs to retire. The whole thing needs to be updated or closed down.

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2  Thank shazia j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Been many times, real Italian food, service and value excellent. Aniello can be a bit blunt in an Italian way but this just adds to the charm.

Thank Complog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2013

In a nut shell Aniellos is all about authentic Italian food at reasonable prices. Service is pretty good and while you wait for your meals you are supplied with the most divine focaccia bread with olive oil and balsamic vinegar. The larger than life character Mr Aniello Is always there to welcome you and show you a table!

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Thank DianiSky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

An old restaurant which has been on the Diani strip for a long long time...sadly very tired with no efforts to improve. Rather disappointingly the service levels have really dropped...cold food, dishes coming to the table haphazardly with big delays...oddly the presence of the owner does not help to achieve better service standards.

Thank NIA1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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