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“Really enjoyable stay” 5 of 5 bubbles
Review of Filoxenia Hotel

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Filoxenia Hotel
Ranked #6 of 49 Hotels in Tsilivi
Certificate of Excellence
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Really enjoyable stay”
5 of 5 bubbles Reviewed April 15, 2012

We felt welcome from the moment we arrived. Reception insisted that we have some food & drink, while the restaurant was open, even before we checked in!
Our room was cleaned daily, and if we needed anything, reception dealt with it immediately.
The restaurant served a new theme every night, so you couldn't get bored of the 'same old' and the chef was always happy to accomodate. Plus, he made the best omelettes for breakfast. The waiters were very attentive and worked really hard at making your meals pleasant.
The bar staff were the same. Really friendly and always made sure your glass wasn't empty.
The hotel provided a free shuttle to/from the beach.
And the town centre was just a cheap cab ride. Although there was a mini-mart at walking distance.
Overall, a really pleasant stay.

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank klepto2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, April 23, 2012
Hello!

Thank you so much for spending some of your valuable time to add your review on Filoxenia hotel and for expressing your positive comments about our staff. When we read comments like yours about our staff, this makes us really happy and we always make sure to tell them how well they are doing and that they are becoming popular on TA just for loving what they do and for spreading a smile from their heart to our guests. Thank you one more time for making us smile. All the staff and family are looking forward to see you back again at Filoxenia for a second round of sunny holidays in our beautiful island! Have a great day!
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886 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (248)
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English first
Wolverhampton, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed March 12, 2012

We stayed at this hotel in September 2011 and although we enjoyed our stay we were a little disappointed after reading so many excellent reviews.

The positives:
The rooms are spacious and the decor is lovely, nice to have a kitchenette even if you dont need it most of the time.
The food was always very nice and its right that the chef will cook something if you dont like whats on offer.
The hotel and rooms are very clean.

The negatives:
Most of the all inclusive drinks are pretty awful in taste and i can only assume were watered down or weak as you never felt like you had been drinking.
There was a cocktail menu, all were chargeable even though the same local spirits were used.
The entertainment staff are only friendly with their 'favourites' and tend to ignore some people.
The chef is very friendly but this means the queue for freshly cooked food (i.e omlettes) is slow going while he chats to everyone.
There's only one bar (pool bar) for day and night time which gets very busy in peak times and if the weather is bad its not suitable.
The hotel's location is about a 15-20 min walk to the town and further to the beach, the coutesy bus for the beach is a small minibus so cant take many people in one journey and you need to be firm about your return time else they dont come back for you.

In general this isnt a bad place to stay but i have stayed at much better places for the same price or less.

  • Stayed September 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
10 Thank live4holidaysJLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, March 20, 2012
First of all, i would like to thank you for taking the time to add your review on Filoxenia hotel. All reviews written from our guests that have been to any of our hotels is an opportunity for us to improve ourselves on delivering the services our guests expect. This is a challenge for everyone of us and the everyday task is to talk with our guests and of course respect any kind of criticism. We would like to thank you for adding your positive comments about our property and we are glad that you found our accommodation convenient and clean. I must express my frustration after reading that before you arrive in our hotel the excellent reviews you read on TA made you feel disappointed at the end and i hope that the drawbacks you had did not influence the overall experience of your holidays. With all due respect i feel the need to inform you that our drink supplier is one of the few major in Greece and accredited by quality ISO 9001 international standards. The majority of all inclusive and a big number of half board hotel accept supplies from this particular company and i can assure you that no alcoholic drinks are watered. As far as i am concerned all major suppliers are gone through several health and safety checks and this is our first criteria when we choose our partnerships. As for the soft drinks for the all inclusive i need to inform you that they consist of syrup and water. The supplier has a fixed/ideal proportion of both ingredients so as to give the best taste possible. I would like to assure you that for me it only takes one person’s comment to investigate what is behind. As i spend most of my time in the hotel i will personally have a look and taste the soft drinks myself and i will suggest if we could add some syrup to balance the taste. Of course this could be done on the spot while you were in the hotel. It would be our pleasure and no fuss for us to make such a tiny adjustment. As for the cocktails, i need to inform you that the majority of AI hotels do not include cocktails in their AI program and this is initially agreed between us and the tour operators. Of course this information is always available in any brochure and any website available online. The reason we do not include cocktails is because a cocktail, for example a ‘’Harvey Wallbanger’’ has a specific taste of Galliano liqueur which is a branded product not available in the all inclusive. So, if you do not mix the right liqueur in the cocktail the result is not going to be good and the one expected from a guest. So we decide not to risk and include cocktails. Knowing that our guests love cocktails, what we are thinking to do is to add some simple cocktails that are liqueur free such as ‘’Blue Lagoon’’ that have Vodka-Sprite-Blue Curacao and have a happy hour cocktail time some days of the week. We promise to do the best possible to keep everyone happy. I used to run the bar of the hotel when i was younger and i am confident i can come up with a good solution on this.
With regards to our chef you are absolutely right that he customises the dishes for our guests in many cases and he loves making friends and chat with all guests. Everyone love him for being himself and return to the Filoxenia year after year for this personal touch. I am sorry to hear that you had to wait in the queue. I hope it was not too long for you. I must inform you that everyday Andreas cooks fresh food for the day. One of his golden rules is to cook the dishes of the day very early in the morning. He is a very dedicated chef and we are proud to have him in our team. So, either from the buffet or from the live cooking, what you eat is always fresh.
As for Sharah in the entertainment team, our feedback from our guests is very positive and we have never faced any problem with her attitude towards our guests. Of course our guests are always equal and no one from our staff discriminates. Thank you for giving us this information and i will make sure to have a close look and see what is behind your writings.
The mini bus we use to make our transfers from and to the beach is a 9seat one and our driver normally does transfers three times per day to and from the beach. There is always a bus schedule at the reception which i hope you saw and when there is a case when a guest needs a transfer in a different time we are happy to do it. The beach is only 5 minutes driving from the hotel and we have no reason to say no.
Well, this is a long respond and i am sorry for taking much of your time. I just felt that i owe to cover every detail because i know that it would be helpful for guests reading it and of course to promise you that we take your opinion very seriously into consideration. Your review is very important for us because our source of knowledge is our experienced guests. Thank you so much for taking the time to go through our response. If you need to discuss any of the above, you are very welcome to contact us anytime. Have a great day!
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Horsham, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 2, 2012

Although this review is based back in October 2011, I would just like to share with you all our wonderful experience and how great this hotel really is!

The hotel and staff alone turned what could been an average holiday, into one that my partner and I will never forget!

After a short taxi ride, we arrived at Hotel Filoxenia, the receptionist seemed pleased to see us and gave us a nice warm welcome as did all the staff when you first met. This gave a very personal feel to the hotel which we liked.

Our room was clean and tidy (all looked brand new) and was well furnished with a lovely 'beach' themed wall. The rooms were constantly cleaned and well maintained as was all the facilities.

To our distress the first morning of our holiday we were greeted by heavy rain and storms which at the time we thought could spell disaster for our entire trip! This storm lasted for around 3-4 days which in most cases would mean a ruined holiday... In this case however, this is where the Hotel and staff shined especially! They accommodated the weather well, keeping all of the guests warm and dry by opening up an undercover bar on the other side of the premises which hosted daily entertainment to keep us all occupied throughout the evening.

The bar staff were extremely helpful, they always had time to talk/help or share a good joke. I especially appreciated one barman spending half an hour outlining ALL of the best spots, using his first hand experience of the island which is the kind of information that is priceless when you are abroad.

4 days into the holiday (and the start of some lovely sunshine!), it was my girlfriends 22nd Birthday and although I had prepared for her birthday, I wanted to add a personal touch so I spoke to the staff... Again this is where they really excelled expectations....
The receptionist called in the chef and a waiter and I explained that I wanted to do something special for my girlfriend and like a firework had gone off I was having ideas thrown at me left right and centre which is just what I needed....Just when my girlfriend thought all the gifts and surprises were coming to an end, she was shocked to see she had: an exclusive table made up with ribbons, balloons, flowers and a special cocktail. Then, to top it off, all of the staff began singing HAPPY BIRTHDAY, and the Chef brought in a chocolate cake complete with candles!
WOW! My girlfriend was not expecting that! She absolutely loved every minute of it!

In the UK I am a qualified Chef and to say the food was up to standard would be an understatement!! The chef was creative, talented and always had a huge smile to greet us, as did the really nice waiters! We didn't miss a single meal and would always look forward to the vast variety of tasty dishes too. At meal times, you have the choice of salads, fruits, cheeses, cold meats, several hot dishes (with meat and vege options), sides and then (save some room) DESERTS (+ ice cream!!).

I would highly recommend this hotel and i would like to say a HUGE thanks to all of the staff with a special thanks to Chef and his staff and Sarah for making my girlfriends birthday and the evenings so special!

Tom+Demi Oct 2011

Room Tip: Try to get a room looking over the pool as there is no sea view option. Hire a car to see the full...
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank T0m86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, March 4, 2012
Hi Tom and Demi!

Well, i don’t know where to start from. After reading your review i had this usual smile on my face like the one you have when you finish reading your favourite book.
Firstly i feel the need to thank you for spending some of your time to add your review for Filoxenia hotel and for mentioning your positive comment on the hotel in general. We are happy you liked your room!

You know, its very strange and awesome at the same time when you feel warm about people you only met once. It makes you realise that it only takes a smile from the heart and caring for each other and that’s it! Simple things can make someone feel like home even when he is miles away from home. Its never too late when you feel the need to share something special from your holidays, so, thank you for doing that.

As for our staff, i don’t know where to start from! Of course i will print out your review and hand it to all. This is going to be their biggest reward and they will be thrilled for that. Every one of them is a part of a big family, enjoying every moment with our guests, always sharing a smile from the heart. We are very proud of them! We hope that you can make it and visit us again in the future so you can have a second round of awesome holidays! Our doors are always open for you.

Again, all the staff and family would like to say a big thank you and promises that ‘’Andreas’’ our chef, is waiting for you to taste some of his new dishes :-) Love from sunny Zakynthos and Filoxenia hotel xxx
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shropshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 22, 2012

went to the filoxiena in september last year, the rooms are spotless, all the staff are brilliant, cant do enough for you, would like a bit more entertainment in the evenings, but what there was was good, booked for this year ., asked for the same room hope we get it,

  • Stayed September 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank jackie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, January 31, 2012
Hello Jackie!

First of all, thank you so much for taking the time to add your review on Filoxenia hotel and of course we would like to thank you for calling our staff brilliant! This makes us really happy and your support enforces our enthusiasm on spreading our smile and share our love with all the guests :-) We are very glad you booked again for 2012 and we promise to do our best to give you the same room. If we don’t make it we will make sure you will get a lovely room with an awesome themed wallpaper! We hope that our entertainment will be more enjoyable for you as we have added some more ideas on it ( fingers crossed). Until we meet again, stay safe, smile and start packing your bathing suits! Love from all at Filoxenia!
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Glasgow, United Kingdom
Level Contributor
128 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed January 8, 2012

(sorry my review is late thought i had written it on return from my holiday in july last year).
went with my husband and 8yr old son the rooms were very spacious modern and very clean more than enough room for 3 of us and having a fridge is a bonus and i have read the comments about paying for air conditioning and can assure that this is normal pratice throughout greece and the islands. All staff at the hotel are the friendliest bunch i have ever had the pleasure to meet well done guys and dolls we were made to fell very welcome. The chef Andreas was excellent my son is a fussy eater and it was no problem for him to make something that my son wanted to eat and if you didnt like anything that had been made at breakfast lunch or dinner andreas would go and cook something else for you how many hotels offer this ? and yes there is not 20 choices for each course as there is in a lot of hotels but thats what makes the food so nice and fresh. the pools were clean and tidy and sunbeds were plentiful.The only thing i would suggest is that the hotel stop taking bookings from same sex parties under the age of 25 very rowdy at night and the night staff did ask them to quieten down around the pool area at 4 in the morning however this didnt stop the noise that came from their rooms and on a couple of occasions the 2 swimming pools were completely taken over and my son and other children were unable to play in the swimming pool due to the behavoiur and language but the staff did ask them to refrain from doing this am afraid this is not acceptable not for a family hotel this is the only critisism i would have. We are looking forward to returning again and its not often i say that about a hotel but this is a hotel i would 100% recommend its relaxing and friendly and nothing is to much trouble for the staff and yes because it is surrounded by countryside it is a bit of a rek to the town and beach but this is included in the description and location of the hotel in the brochure and online and the staff will orginise transfers if required. Again thank you Filoxenia for an excellent holiday.

Room Tip: ask for a roon in main hotel if you dont want to hear the cockral in the morning
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  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank scully2052016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, January 31, 2012
Hello Scully!

This is a note from all the family and staff to say thank you for taking the time to add a review on Filoxenia. It’s never too late when it comes to expressing and sharing your holiday memories because they always stay in our hearts. We are all grateful for your mention on our wonderful and awesome people. Everyone is a gem for us and we consider them as a part of our family. Andreas the chef is a wonderful person and always happy on welcoming every guest in house. You can taste his love and enthusiasm when you try his cooking! Thank you so much for giving us a reason to continue spreading our smile to all :-)
With regards to the experience you faced with this party of people at the hotel I must express our apologies. I hope this did not influence your overall holiday atmosphere. We always try to do our best to keep noise in acceptable levels trying to keep everyone happy at the same time. I am afraid that when bookings come in house we are not aware of the ages most of the times and this is something we cannot forecast. In the past we have accommodated young people and couples with success with no problems. Our hotel is open to all guests ( families, couples, young people) and all guests respect noise levels. We know that sometimes young people can be more enthusiastic about their holidays and whatever comes up we are always there to work as a team, solve problems so everyone can be happy.
Once again, thank you very much for your review and some good tips you give so other people can read. We hope we will have the chance to see you again at Filoxenia. Until we meet again, stay safe and smile! Love from Zakynthos!
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herefordshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 13, 2011

We went here on a late deal, had a brilliant time rooms were large, beds enormous more like we got in mexico than we usually get in europe. Room was clean altough we had a few mosquitos for the 1st few days suspect they were coming in through the floor vent in the bathroom, just kept a towel over it afterwards.
We were in the quieter side of the hotel which suited us well. It was a bit of a hike to the beach but you could always catch the minibus down & back.
The food was always good & we always found something we liked, the fish was exceptional especially as i'm not usually that keen on fish. We also had the best Moussaka I've ever tasted i think you need to be prepared to try anything when you're on holiday.
The entertainment left quite a bit to be desired the Greek night was good but that was all. Most of the time there was nothing on.
All in all a great holiday with very friendly staff & guests.
Thank you all at filoxenia for a very relaxing break.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank 29honey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, January 17, 2012
Hello 29honey!

Thank you very much for taking the time to add you review on Filoxenia. First of all we would all like to wish happy new year to you and your family. We are all very glad you had a good time at the Filoxenia. Your positive, relaxing memories, once again makes us really proud as all the praise go to our wonderful people working as a team and most of all as a family to deliver their smile and enthusiasm to you. I would also like to thank you for your kind words on our accommodation. It is very nice to hear you felt comfortable in it. As for the mosquitoes, i agree that sometimes it can be a pain but once you use tablets their all gone..trust me.
I must agree on the Moussaka. One of my favorite too. Andreas ( our chef) is a star and his Moussaka is very popular. He will be also giving live cooking lessons at the hotel as his recipes are now very popular to our guests :-) In regards to the entertainment i must apologize if our program did not meet your expectations. We are planning to add more activities and ideas to enrich it and we hope our guests will love it. Any ideas you may have are very welcome as we do trust an experienced guest's taste. So, that's it for now. That was just a say thank you note. We hope we will have the chance to see you again sometime in our beautiful island. Take care and have a great day!
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1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 13, 2011

We stayed here with our 2year old son on an all inclusive holiday. The hotel was clean and all the staff were friendly and helpful. The accommodation and facilities were clean and well thought out. Everyone mentions the chef and catering, it's fantastic, simply couldn't do enough for you. Would go back, bu been to Zante before and it's nt bg enough to justify third trip to the island.

  • Stayed October 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mjclln1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
katerina-dianahotels, Manager at Filoxenia Hotel, responded to this review, November 16, 2011
Hello Mjclln1967!

Thank you so much for taking the time to add your review on Filoxenia hotel and for adding your kind comments on our wonderful staff and hotel in general. Yes, indeed our chef Andreas is our shining star and he never stops spreading his smile and friendliness to all guests. We are happy he made you feel comfortable. We hope we will have the chance to see you again in the future. Until we meet again, we all wish you to have a great time back home and a warm winter. With love from all the family and staff xxx
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Additional Information about Filoxenia Hotel

Property: Filoxenia Hotel
Address: Tsilivi, Zakynthos, Tsilivi 291 00, Greece
Location: Greece > Ionian Islands > Zakynthos > Tsilivi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Tsilivi
#12 Romantic Hotel in Tsilivi
Price Range (Based on Average Rates): $
Number of rooms: 100
Official Description (provided by the hotel):
Emerald green grass. Topaz blue skies and big mountains. These are the jewels of Tsilivi Zakynthos that plan to spoil you from the moment you arrive in Filoxenia Hotel. The natural scenic beauty of the complex is juxtaposed by our traditional Greek hospitality; enchanting visitors who leave with the most favorable impressions and the certainty that they will keep in touch and vow to return. An exquisite and comfortable "Home away from home", a warm feeling of welcome in a quite and soft atmosphere, unique in Zakynthos. Newly refurbished in 2009 with its new modern minimal character and very spacious and unique accommodation, will certainly give you the comfort you expect from your holidays.The four star Filoxenia Hotel is only 4 km away from Zante town, ideally situated in one of the less busy and beautiful countryside in the island, within 20-30 minutes walking from Tsilivi beach and the busy resort center.Modern amenities, a sprinkling of umbrellas by the poolside, 2 swimming pools and a children's pool accentuate the natural beauty of our complex for the young guests. ... more   less 
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Also Known As:
Filoxenia Hotel Tsilivi
Filoxenia Hotel Zakynthos/Tsilivi

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