I have visited aldwark spa about 6 times now and each time it seems to get worse! This last time was so bad I will not return! I went with my husband to celebrate my birthday and there seems to have been lots of changes since our last visit. On arrival we were told they had no towels available for swimming as they had not received the delivery from their laundry company, so I asked if we could have one from the treatment rooms but was told they didn't have any either making me think are they changing towels in between clients yuck! We were told when the towels arrived we would be brought some through to the pool area. There is now a non returnable £5 charge for the use of a robe which is absolutely ludicrous, this means changing from your swimming costume into your clothes to then take them off in the treatment room to put them straight back on after your treatment even though you are covered in oil or products!
Once I headed through to the ladies changing rooms there was not one locker free to put my clothes in so I asked and reception and was rudely told to use the disabled, not good enough as it is not private and the door was wide open. Once we went through to the pool area we were gobsmacked at how many other guests were there I counted 18 others excluding ourselves, there wasn't even enough room to swim (not helped by the stupid lane for swimming lessons!) there were a group of 6 girls in and they sat in the jacuzzi the whole 1 hour 30 minutes we were in there so we didn't even get to use it! The whole place is extremely dirty, mould, rust, tiles missing!
We had booked lunch and by the time we were due to have this we still had not been brought any towels, so my husband had to go dripping to the reception and ask AGAIN and was rudely handed 2 towels that I'm sure weren't even clean! We also had treatments booked but by this point we were so angry and disappointed that we asked for a full refund and promptly left!
It's quite clear that they are booking in more people than they can deal with, making it an unpleasant experience for everyone! I myself work in a spa within a hotel and feel sorry for the staff there at aldwark manor spa as I would be embarrassed to be associated with such a poorly run establishment. I will never return and I tell my friends/family/clients to spend their money elsewhere!
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