Myself and my sisters and mum visited Aldwark Manor Reflections Spa as a mothers day present. The approach to the hotel was lovely and the hotel on the outside looked great....how deceiving! Our greeting by the receptionist was professional, was told to fill out some forms, help ourselves to coffee. The cups were all chipped and some dirty with no spoons to stir. We were asked if we wanted to pre order lunch, the menu over priced-£14 for burger,£7 for sandwich and if you didnt fancy either of those that was pretty much it! Then went onto locker room after we had to ask for towels...the lockers had no numbers on them, needed varnishing, floor dirty and room boiling hot! Jacuzzi was out of order, paint flaking off walls, floor black with mould! Asked to speak to manager(Robin Fossitt), we told him we werent staying and wanted our money back. He said he would meet us at reception after we got changed. We waited at reception, no sign of him. The receptionist went to find him and he was cleaning the jacuzzi!! He asked us to wait 10 mins or leave our number and he,d call us. I said we,d wait.....30 mins later i asked the receptionist to go get him as i could see he was still cleaning the jacuzzi! He came through, looked cross we,d interupted his cleaning and took my name and said he,d call us after speaking to the finance department?! we,d waited half an hour in reception(with the same song by Katie Melua playing over and over)for that! the reception girl couldve done that! Anyway we still havent received a phone call ive left my number again. Basically the worst experience ever! Run down joke of a place which i cant believe gets away with calling itself a spa! im also speaking from great experience having managed a large Spa myself!
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