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Aldwark Manor Golf & Spa Hotel
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Reviews (1,942)
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1,395 - 1,400 of 1,943 reviews
Reviewed February 24, 2013

This hotel was excellent value for money and the service we received was first class. We had a few minor issues with the room we were allocated which could not be rectified so were given an upgrade for the next two nights. We couldn't have asked for more or indeed a better room. Special thanks to Krzysztof who was committed to making our stay as comfortable and enjoyable as possible.

The pool, sauna, steam room and spa are also well worth a visit and they are free of charge for residents. If you take advantage of the room rate special offer as we did this hotel provides excellent vfm.

  • Stayed: February 2013, traveled on business
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1  Thank Vesper77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kharrisonmann, General Manager at Aldwark Manor Golf & Spa Hotel, responded to this reviewResponded February 25, 2013

Dear Vesper 77

Thank you so much for this fabulous review .

We were delighted that you enjoyed your stay with us and that you felt his hotel was excellent value for money .

The staff were really pleased that you felt the service you received was first class as they have been training in customer service skills of late and value your feedback greatly.

I was glad to read that despite a few minor issues with your room that Kryzstof was able to resolve matters quickly and to your satisfaction , he always goes the extra mile for our guests and I have made him aware of your special praise.

I was pleased to note that you found the leisure club a great facility to relax and unwind in.

Once again thank you for taking the time to post this review. We sincerely appreciate your positive comments and we do hope that you will visit us here again in the very near future.

Kind Regards

Kay Harrison-Mann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Just returned from a weekend spa break at this hotel and couldn't find any fault at all!
Warm welcome on arrival, rooms spotless. We had a fabulous view over the golf course.
Had a superb 3 course lunch before being taken to the spa for our treatments. I had a back and neck massage and a facial. Then went to room for a chilling couple of hours and a shower.
We then went for a gorgeous 3 course dinner. The food here is absolutely wonderful!. The staff ALL very attentive at all times.
After a lovely sleep we went for breakfast. A fantastic array of everything. We had the full English
I can't say how much we loved this break! Best one ever! We will definitely be back!

Room Tip: We had a one overlooking the golf course and it was beautiful!
  • Stayed: February 2013, traveled with friends
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1  Thank shirleyanne_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kharrisonmann, General Manager at Aldwark Manor Golf & Spa Hotel, responded to this reviewResponded February 25, 2013

Dear Shirleyanne

Thank you so much for your glowing review following your recent spa break.

We are delighted that you enjoyed your time with us .It is always a great pleasure to read that we have met and exceeded your expectations and that everything was faultless.

As you experienced we specialise in spa breaks and we are so glad that you enjoyed your treatments and were able to relax and unwind in this lovely environment that we endeavor. to create.

The chef was pleased to read that you found the food delicious, as we have recently introduced new menus throughout the hotel and he is keen for the feedback.

Once again thank you so much for the review and we are so pleased that you received the best of what Aldwark has to offer and we very much look forward to welcoming you back in the near future.

Kind Regards

Kay Harrison-Mann
General Manager

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Reviewed February 23, 2013

Lovely location, reasonable spa, child friendly and nice food & accommodation. Cost of stay/promotion great, but overly-expensive dining.

A potentially great stay was let down by poor service in the dining room. Despite adequate staffing, our orders were not taken for 15 minutes and we waited a further 30 mins for food to arrive. When it did arrive, one dish was missing. It appeared that it had been forgotten altogether and when it was finally brought out it had clearly been re-heated. It was cold in the middle so we had to wait a further 5 mins for the dish to come back out again. Plates were not cleared, and when the waiter did clear them, he left half of them on the table.

When it was time for dessert, yet again a dish was missing. By the time a waiter became visible so that we could remind them of the third dessert, we had already finished two the original two dishes.

We were not offered any drink re-fills at any point. We did complain at the end of the meal and were offered a refund on drinks and one of the dishes. It's a shame it came to that.

For breakfast, the service was just as bad. Very slow despite numerous young waiting staff. Manager seemed too busy laughing and joking with them. At one stage I walked up to the bar to change part of our order and there was one member of staff hiding to the left drinking some orange juice and another in a doorway on the right doing the same! In full view of the manager who appeared to be shielding them from view. Again, dishes were not cleared and we were only offered more coffee at the end of the breakfast. Other guests were complaining that they had to wait for a long time to place their cooked breakfast orders, as did we.

The spa changing facilities weren't great, no soap in showers and dirty floors. Jacuzzi was closed on two occasions.

Overall, you get what you pay for, but it's a shame that a potentially great hotel was let down by its service and the immaturity and inexperience of its staff. Definitely not in the same league as many of the 4 start hotels we have stayed at.

  • Stayed: February 2013, traveled with family
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Thank LALNAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kharrisonmann, General Manager at Aldwark Manor Golf & Spa Hotel, responded to this reviewResponded February 25, 2013

Dear Guest

Thank you for taking the time to post this review.

Aldwark as you say is in a lovely location and I was pleased to read that you felt elements of your stay namely the spa , food quality , accommodation and our child friendly approach were all positives for you .

I was glad you secured your stay on a special promotional rate as they offer great value for money. In respect of the dining prices we do of course appreciate your opinions, but we do feel we are competitive against our local competitors and it is reflective of the quality of the produce we buy for our dishes.

We were disappointed that your dining experience marred what would have otherwise been a very enjoyable stay.
During half term as you will know we were very busy in the restaurant and whilst this is no excuse for inadequate service there were elements impacting the service.
Currently we have new waiting and kitchen staff and these two departments are still in training and trying to find their feet. In addition it was the newly appointed Restaurant and Bars Manager first weekend in the hotel. Unfortunately as a result we did get some elements of the service wrong on this occasion.
We are very sorry about the shortfalls that you experienced but please be assured we have addressed the issues you have raised and we have since done extra training and service is now beginning to gel together. We are confident that with a new manager in this area service should improve shortly.

In respect of the leisure and spa comments , I have reviewed them with the club manager . The club was extremely busy and we were a little understaffed for half term . We will organize ourselves slightly differently in future so we may improve our operations during extra busy periods so we can keep on top of the standards.I
n respect of the Jacuzzi , unfortunately they are occasionally taken out of service for various reasons for a temporary period of time but we try and keep disruption to a minimum.

Once again I would like to reassure you that we do value your feedback as it will help us to improve our guest service going forward.

I do hope one day you may return to Aldwark to experience a better standard of service that your comments have helped us to create.

Kind Regards

Kay Harrison-Mann

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Reviewed February 23, 2013

The hotel was lovely wiith a large family rooms and spacious drawing rooms with games etc. The kids loved the pool and I had treatments in the spa - the theraprist was very good. Top marks to the restaurant for food at dinner and breakfast. All the staff were helpful. I would definatley recommend it both with and without kids and look forward to going back.

Room Tip: Visit Diggerland at Castleford on route if you have boys and the Chocalate experience in York is worth a visit!
  • Stayed: February 2013, traveled with family
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Thank Granber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kharrisonmann, General Manager at Aldwark Manor Golf & Spa Hotel, responded to this reviewResponded February 25, 2013

Dear Granber

Thank you for such a fantastic review and the team and I were delighted to note that you enjoyed your stay with us here at Aldwark Manor for the half term holidays.

The hotel has a lovely atmosphere whether you are hear as a family or on an adult break as you say .Our aim is to make sure that all our guests feel relaxed and looked after .

The leisure club and spa offer a great place to unwind and I'm glad the kids enjoyed themselves and you had the chance to pamper yourself too.

Once again thank you for taking the time to post the review and we very much look forward
to welcoming you back in the near future.

Kind Regards

Kay Harrison-Mann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

We went to the hotel for a 2 night break so that we could visit York. The break was great and we really enjoyed the atmosphere and the food in the hotel. The leisure facililties were superb and our two teenagers enjoyed themselves. The staff were friendly and knowledgeable even when I asked them for the postcode for the park and ride. Nothing was too much trouble and yet again we have had a great stay with happy memories. 11/10 for breakfast by the way.

  • Stayed: February 2013, traveled with family
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Thank winmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kharrisonmann, General Manager at Aldwark Manor Golf & Spa Hotel, responded to this reviewResponded February 25, 2013

Dear winmum

Thank you for the fantastic review and taking the time to post your comments following your recent stay here with us at Aldwark.

The team and I were delighted that you enjoyed your break and all of the facilities the hotel has to offer. It was lovely to read that we created some special memories for you all too.

We hope you had a great day in York ,which is not too far away and that we were able to help you with the details that you needed to plan where you wanted to go.

It was encouraging to read that you thought the food and ambiance of the hotel were good and it is a reflection of all of the hard work that the new kitchen and restaurant team have been working towards in this area of the business.

I was pleased that your two teenagers had a fun in the leisure club because this is what having a break away is all about.

Once again many thanks for your review and we look forward to welcoming you all back in the very near future.

Kind Regards

Kay Harrison-Mann



Stayed February 2013, travelled with family

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