First off, the staff is exceptional and truly helpful. My husband and I were visiting Mexico for the first time, and had issues with our flights, our rental car, and ultimately my phone service. To make a long story short, crossed communications with Erika (and no way to follow up with no phone service on our side) left her waiting for us at La Cofradia from 5 a.m. until when we (finally!) arrived at 3:30 or so p.m. Even so, she was exceptionally gracious and helpful. That stellar customer service became the norm at La Cofradia, as every staffperson we met was helpful and friendly.
We enjoyed a few tours with Javier, who provides a comprehensive background on the tequila making process, history and other fun facts about the area. Both Javier and Erika speak English well, which is helpful. For the rest of the staff, at least knowing some basic Spanish is very useful. Being out of practice for over a decade, I sometimes found it hard to get my point across, but everyone is very patient with the miming.
The rooms themselves are quite luxurious and the grounds are relaxing, especially in the evening and early morning. It is a truly magical little spot at night.
We also ate at the restaurant, and found the food quite good (although the music is quite loud). And again, excellent customer service. There are no english menus, if someone is looking for that. An app may be necessary unless you have a good grasp of menu items in Spanish. There was a lot of non-standard fare, so we took our chances and were never disappointed. The daily free breakfast was the best of our vacation.
Should we be lucky enough to make it back to the region, we would happily come back and stay at La Cofradia. And this time, we hope that we could be better guests and not leave management hanging around waiting for us for the better part of a day.
- Official Description (provided by the hotel):
- “Matices Hotel de Barricas”, is a unique concept that combines the alchemy of tequila and human senses; more than a place to sleep, it’s a place to feel. There’s no other hotel within a tequila distillery where you can sleep in a barrel shape room, our essence is inspired on tequila spirit and our biggest commitment is to make you reach an unforgettable time. ... more less
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