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Premier Inn London Kew Bridge Hotel
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Reviews (1,339)
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All reviewsair conkew bridgecar parkpay and displaymeal dealfamily roomtravel cardexcellent value for moneybudget hotelall you can eatnational archivesroom was largewould stay againbar and restauranttrain stationcentral londongood nights sleep
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Reviewed January 6, 2014

This hotel has good accessibility either by train ,tube, bus or car for the Brentford area. It is also near enough to walk to Kew Gardens for most able bodied people as well as being close to Syon House.

  • Stayed: December 2013, traveled solo
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1  Thank RayDouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Great hotel - and no noise from the road at all. The staff are excellent and make your stay very easy. Public transport takes between 45-60mins into central London and fine once you get used to the route.

  • Stayed: December 2013, traveled as a couple
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Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Nice clean hotel however hardly any parking but other car park cheaper. Food slow and cold. Walked out of dinner after waiting over 2 hours. Room very cold and heating smelled of burning. Staff supplied seperate heater. Lift kept sticking and you either had to do 3 flights of stairs or walk around outside of hotel to get to reception. Not good when you have small children and luggage to carry. Overall this messed up our anniversary weekend trip to london.

  • Stayed: December 2013, traveled with family
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Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London Kew Bridge Hotel, responded to this reviewResponded January 9, 2014

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

All the staff were very friendly and welcoming, and the hotel is only a 5 minute walk from the train station. The rooms were a very generous size, but smelled a little of cigarettes (I thought it was perhaps an ex-smoking room) but not too overpowering. I would have rather had a double bed than two singles pushed together, but it did the job nicely. The hotel was lovely and quiet and I got a great night's sleep. The on-site restaurant was a bit of a let down at dinner, but breakfast was fine. Still would recommend.

  • Stayed: December 2013, traveled as a couple
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Thank GracieIsCrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Premier inn done to it's finest, the reception staff were attentive and friendly, check-in and out were swift and efficient. Room was large with freeview flatscreen TV windows that blocked out virtually all noise, comfortable bed with plenty of pillows, bathroom shining clean and everything else up to scratch. Not a hassle all night and a great night's sleep. If to criticize anything I would say that hot chocolate in the drinks tray would be nice, the heater could do with replacing as is a little too old and the TV would be nice with a sleep timer. All minor inconveniences though, wouldn't take away from a lovely night in London.

Room Tip: High floors give the best view.
  • Stayed: December 2013, traveled as a couple
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Thank JazDisney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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