This is a really lovely hotel. Nicely decorated (if a little footballers wives), great rooms and great facilities. I visited on a work trip and the conference facilities were also nicely done.
However, there are many ways in which the hotel doesn't come up to scratch. As others have mentioned, service in the bar/restaurant was very slow. The staff were very friendly, but we waited 30 mins for a sandwich at the bar. Not really good enough. One of my colleagues rooms had a broken TV and there were several other similar complaints.
One to watch for...2 colleagues ordered room service to 1 room, but wanted the bill split by both rooms. They were charged 2 x tray costs and then 1 bill was suddenly more expensive than it should of been. It was corrected, but with no explanation as to why it was wrong in the first place. Def check your bills.
I didn't use the gym or spa but in general, the facilities seemed nice. The restaurant food was very good and they went out their way to cater for a colleague with special dietary requirements. It's just a shame that overall, the finishing touches just don't quite make the mark.More
- Free Wifi