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Hilton London Syon Park
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Reviews (1,929)
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Reviewed September 10, 2011

Coincidentally I have stayed in a couple of Waldorf Astoria hotels around the world recently. This is also a beautiful one but compared to the ones I stayed before (Shanghai and Orlando) I consider this one not as brilliant as the others. Especially the service should get some more attention. The rooms were stunning as always but the people that help you could be more friendly. Outside this there is really not a whole lot to complain about. The hotel is situated as one might say "in the middle of nowhere" but the surroundings are beautiful and make up for the busy drive from Heathrow.

  • Stayed: September 2011, traveled on business
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4  Thank hansmiddelburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ksjackson, Public Relations Manager at Hilton London Syon Park, responded to this reviewResponded September 12, 2011

Thank you for choosing to stay with us and I am truly sorry we did not fully meet your expectations. I will pass your comments onto the team. We do hope that should your travel plans bring you back to London, you will give us another opportunity to demonstrate the Waldorf Astoria experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2011

We have stayed at this hotel three times & each time the service has always been excellent.
The rooms are luxurious & very comfortable. What makes this hotel special to us are the staff who are all very attentive, helpful & very polite. Our only criticism is there are no tea or coffee making facilities in the room apart from that its perfect.

  • Stayed: September 2011, traveled as a couple
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Thank Alice A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ksjackson, Public Relations Manager at Hilton London Syon Park, responded to this reviewResponded September 12, 2011

It is such a delight to hear that you have returned so many times. It makes what we do so worthwhile to have such a dedicated customer. You are, of course, welcome anytime.

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Reviewed September 7, 2011

excellent hotel, in a nice park i will be back soon, to this hotel.( definitely ) a little bit upset , of that because the Brazilian footballers stayed there as well. and they were the one who got all the attentions from from the hotel staff . i couldn't ask a question. but thanks to jim from housekeepers he was the only one who ask me, with respect if i would like anything.and straight away he provide coffee and tea for us,and some information. hopefully no footballers on my next visit.....

  • Stayed: September 2011, traveled with friends
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2  Thank liverpool173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

Nothing to dislike about this hotel. Rooms are spacious and comfortable, bathroom amenities excellent, the spa is glorious!! Staff very friendly and helpful, breakfast was delicious, the heated outside seating areas were a lovely touch. Yes the hotel is under the flight path but you don't notice it at all inside and outside it's quite a novelty to see all the different airlines coming into land! Can't wait to come back to this beautiful hotel.

  • Stayed: August 2011
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1  Thank small2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ksjackson, Public Relations Manager at Hilton London Syon Park, responded to this reviewResponded September 12, 2011

We can't wait to have you back. Thank you for staying with us and for your comments.

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Reviewed September 5, 2011

Just returned from a "slice of heaven" deal at this hotel which included two spa treatments, a double room, a three course dinner and breakfast.

The hotel is friendly, efficiently run and very comfortable. My main complaint is the design. As a reviewer writes below, it really does look like a travelogue or a tesco supermarket from the outside - modern and red-brick with zero character which makes the whole experience low on atmos. The lobby is messy and underwhelming, made worse by the chintz-covered municipal-looking entrance doors. The rooms and communal areas are gaudy and brash-looking - all chandeliers and sparkle, but little taste.

For a hotel with large grounds, I was really disappointed to find the spa is underground - the gym is dark and windowless, and with a tiny skylight at one end, the pool is largely bathed in twilight - a real missed opportunity for a hotel situated in the grounds of the beautiful Syon Park.

You can't book a particular treatment, but instead have to turn up for a consultation, where they tailor make a treatment for you. This feels fussy - I just wanted a treatment menu to choose what I wanted rather than this OTT intro. I could have done without the menus for non-cosmetic surgery dotted around - the spa seems to be owned by one of London's big plastic surgeons - not quite the healthy, wholesome experience I was looking for.

The food menu at the pool is served by the in-house cafe. On offer are overly indulgent ice-cream concoctions - many alcohol-infused - at 12 quid a go, when I just fancied a simple fruit smoothie or salad.

Drinks in the courtyard are pleasant - but again, the design is disappointing - the tables and chairs look cheap and the moroccan lamps don't fit with the rest of the decor - my boyfriend compared it to a b&q garden centre.

The restaurant is the best thing about this hotel. This is one area of the hotel where the decor works - it's an elegant muted-toned room with a slightly retro feel. The food was delicious and the service on pointe, but we were conscious we were on a set deal menu. The waiter did a big sell on the smoked salmon for starter and we were inspired by the chunky slices going to tables around us but when ours arrived, it was a really heavy cheesy pie with a few chunks of chopped salmon in - disappointing. Our main course of lamb was delicious, as was the cheese course, but we couldn't help feeling jealous of the steaks going to our neighbours. Breakfast was really delicious - a cut above.

I think this hotel might grow in to itself a bit - the service is great, the food is good, the rooms are seriously comfy... there's lots going for it... but for this price, I expected the design and atmosphere to be better.

  • Stayed: September 2011, traveled as a couple
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5  Thank boris620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ksjackson, Public Relations Manager at Hilton London Syon Park, responded to this reviewResponded September 12, 2011

Thank you for staying with us and for your feedback. I am truly sorry that the overall experience didn't meet your expectations. We recognized that we were introducing a somewhat radical approach with our spa concept, but we wanted to make sure that each individual had a tailored experience; hence, the consultation to establish what you really want. It might not be for everybody.

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