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“Everything we could ask for... and more!”
Review of Sol Cayo Largo

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Sol Cayo Largo
Ranked #2 of 6 Hotels in Cayo Largo
Toronto, Canada
Level Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Everything we could ask for... and more!”
Reviewed March 11, 2014

I have everything positive to say about our trip and our stay at Sol Cayo Largo.
If you do a little research prior to your trip, you'll have realistic expectations about Cuba and the facilities where you'll be staying.
My wife and I arrived early afternoon, our flight got in and hour earlier which was great for us. Do some research prior to your trip and try to grab a flight (if you can) that arrives after lunch. Why? Give the hotel some time to clean up, get the rooms ready after other guests have checked out and more importantly, so you won't complain that your room is not ready. This applies to anywhere you go and any hotel you stay at. It's just plain common sense.

Our room was ready upon check-in, we had a refreshing welcome drink while waiting in line to check-in but missed the orientation from our Air Canada rep. No worries, we found him the next day when we went to book a Catamaran tour ($89).
If there is one thing you do on this trip, I highly recommend a day tour from the Marina with the Lobster lunch. If that would of been the only positive experience on our trip, everything still would have been worth it!

Our room (2221) was on the second floor, beautiful view of the resort, pool area, beach and the morning sunrise. Everything worked properly, true the rooms may be a little outdated but ask yourself, will you be spending most of your time in your room? Or will you be soaking up the rays on the powder sand beaches? I'd probably ask for a room next time a little further away from the night entertainment. 2221 is facing the pool area and the 10-11pm night show.
Our room had a mini fridge, a bottle of water everyday which we struggled to finish since most of our fluid intake was at one of the bars on the resort or from savoring the Cuban coffee throughout the day.
True, shower and water pressure at times was a little low but nothing I haven't experienced at some of the top hotels in Canada.

The one thing that sticks out in my mind throughout our stay happened during the buffet bbq lunch by the beach one day. I was very surprised to see the hotel manager/director (Fernando I think) come by and check on everything, and then proceed to clean off tables during the lunch rush for guests waiting to grab a seat. Having worked in the hotel/service industry, it was awesome to see the service and it shows he cares.

The morning buffet selection was more than plentiful, fresh omelets, pancakes and juices. For dinner you have a selection of restaurants (which require a reservation) or the daily dinner buffet. There's a seafood bar, grill station as well as a pasta bar which I found to be delicious.

Tip: When you arrive, go to the departure section (next door) and exchange your currency there. If they are open. Slightly better exchange rate but still not terrible at the hotel.

If you have some Cuban currency (CUC5-8) pesos you can grab a taxi from the airport to the hotel and this will save on having to wait in line for check-in. Plus, you'll be on the beach before the other guests arrive via bus. Same applies when leaving. Grab a cab back since it's a small airport and everyone arrives at the same time to check-in.

To sum up our stay, perhaps we were not looking to go shopping, or gourmet cuisine. We weren't looking to always be doing something, to be on the go and have a wealth of activities etc... Maybe that's why we enjoyed ourselves so much! We did however, rent a scooter a couple of times to zoom into the Marina (small village with a couple of shops and a souvenir stand).

My advice, get off your plane, check-in, change into your swim suit and go relax with a rum punch on the beach. In the evening, sit outside and look up! Guaranteed you'll see something you rarely see in the city. Pure awesome night sky.

We did get sun burned (quite badly) but still well worth it since everyday was +32c and sunny. We'd do it all over again and plan to next winter. Thank you Sol Cayo Largo.

Room Tip: We stayed in Rm2221 (second floor), a little noisy from 10-11pm when the entertainment starts but gr...
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  • Stayed February 2014, traveled as a couple
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Helpful?
9 Thank mposzt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, March 16, 2014
Dear Clients
We are proud to be part of your good comments, we will keep on working hard in order to increase the level of service and maintain the highest standard for the clients who choose us as beautiful destination. It will be a good pleasure to receive you once again in Sol Cayo Largo .Thanks to plan your next trip.

Best Regards
Fernando Martin
General Manager
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Seaforth, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 9, 2014

As you can tell after 18 visits, it would appear we love this place and the resort. We have just returned from our latest visit to the Sol Cayo Largo and have to compliment the General Manager, Fernando Martin who, together with his staff and the Executive Chef, Gaspera (sp) are making improvements to the resort itself and to the quality of the food. The swimming pool has been totally refitted - it's a beautiful salt water pool and very well maintained by Eduardo and the pool crew. The gardens are looking better every year and there appears to be constant refurbishing of rooms and general maintenance. It's always a pleasure and a great holiday to spend time there. The restaurant and bar staff are great fun and obliging. The beach is superb and the ocean beautiful. Can't say enough about it.

Chris and Joan

Room Tip: Rooms closer to the pool tend to be a bit noisier because of the activities and entertainment.
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  • Stayed February 2014, traveled as a couple
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Helpful?
7 Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, Director General at Sol Cayo Largo, responded to this review, March 12, 2014
Dear Chris and Joan:

Thank you so much for your compliments, but I have to say that the accomplishment is not only mine or Gaspare´s, but all the staff. They are the ones who make you want to come back every time and if the gardens, the pool and the hotel in general, are looking so beautiful, it is because of them.
We will keep improving our facilities and services, so we hope you come back for a 19th time to spend a great holiday full of pleasure.

Best regards,
Fernando Martin
General Manager
Sol Cayo Largo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 9, 2014

I went to a few resort but this was the first time with my 1 1/2 year old daughter. The distance from the airport was that made us choose this resort. We have been told that the Pelicano was better for kids but since she's really young, we went for the Sol Cayo Largo anyway.

This was one of the most relaxing and enjoyable week of my life. The pool is big and quiet. We alway had good spots without having to think about chair reservation. Almost the same thing at the beach. If you like playing in the waves, this is the place.

Food was ok. It could have more variety but I guess it's the best they can do with the supply. I would have eaten there for another week. Pasta are excellent, pizza and burger are ok. Nice eggs and pancakes in the morning. Lots of (similar) cakes and sweets. Ice cream was excellent.

Room: Our AC was working well but my step-familly's room was not (2222). They where switched to another room after a tech was sent to "fix it" (which did't do anything) and a few discussion. Also, we hear loud music and voices from the 10PM show if the AC was not on (room 2222). If you want to go to bed early, try a room which is far from the main stage.

Most staff can speak french, english and spanish.

The staff was really kind with us and our kid. Although they are not a family or kid resort, they have high chair everywhere.

There is basically nothing to do other than relax and swimming. Don't expect to be entertained. I hate it when you are almost forced to play beachvolley or soccer. You don't get that there.

Room Tip: Block 22 was great (between pool, beach and buffet) but you will hear the 10PM show.
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  • Stayed February 2014, traveled with family
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Helpful?
6 Thank Manuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, Director General at Sol Cayo Largo, responded to this review, March 12, 2014
Dear Manuel:

What an honour for us to know that you have had one of the most relaxing and enjoyable week of your life!
The pool is one of the things that our visitors like the most since it was recently renovated.
Regarding the food, it is true we have some shortages, but we try to make it up with the service.
Although we are not a family resort we take our providences in order to please those that overcome that fact and choose us anyways, just like you and your family did.
It is really accomplishing for us that you have felt so good in our hotel.
We hope you decide to experience againg another week in paradise.

Kind regards,

Fernando Martin
General Manager
Sol Cayo Largo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledon
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 8, 2014

I think my wife best described this resort by saying it was tired. Our room looked a little rough, closet doors didn't close, dresser drawers stuck closed. The bathroom has one mirror with stains all over it and one mirror pulled out of the wall and laying on the sink. If our package price had been less, it would have been more acceptable but the room definitely did not meet the price expectations. Although we had the VIP oceanview package, there was never coffee for the room coffee maker. I was told there was none available. However, being Cuba, the staff was great and compensated for the shortages. Great cooks working with a very limited variety of materials, the pasta was the best I have ever had, the turkey was amazing. Pool area was beautiful. The beach was excellent but the water was way too rough for snorkeling, not the resort's fault. The entertainment and recreational activities fell considerably short of any other Cuban resort we have been too. Our room had a great view of the ocean. If you are Canadian you might prefer a resort where the staff has a better grasp of English as this resort appeared to cater almost exclusively to Italians. We would not return to this resort unless the price was discounted considerably and we would only recommend it to anyone else under the same circumstances.

Room Tip: Room 3721 has an amazing view and a quiet location.
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  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank Kotter49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, Director General at Sol Cayo Largo, responded to this review, March 10, 2014
Dear Guests:

It is true the hotel is not new, but we are carrying on a renovation program in order to improve the rooms and the resort in general.
We try to compensate shortages, with the kindness of the staff and we are doing our best to solve this problem.
We thank you for sharing your opinion and suggestions, because they are highly appreciated in order to improve our services.
We hope you can give us the chance to welcome you again so that we can fulfill your expectations.

Best regards,
Fernando Martin
General Manager
Sol Cayo Largo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 8, 2014

My wife and I returned on February 20th from a 7 day vacation at Sol Cayo Largo and we want to add our experience to the Tripadvisor site.

We chose this property because it was recommended by a friend. We chose Cuba because we were looking for a cost effective warm weather destination. Our priorities were; hot sun, nice beach, soft bed and air conditioning that works. Everything else was going to be a bonus as Cuba is not renowned for their food or accommodations.

Here is what our experience at Sol Cayo Largo was like:

Food - absolutely amazing
Beech - beautiful/perfect
Service - great; people are friendly and eager to help
Rooms - comfortable and clean (air conditioning worked fine)
Overall impression of property - fine; a bit quiet and well managed

Here is the most important thing that I could say about the resort... If you choose to stay at Sol Cayo Largo ask the people you meet there how many times they have stayed at this resort. My wife and I have traveled a bit and never have we stayed at a resort that had so many return guests. We met only one other couple who were first time visitors to the resort.

Thanks

John and Jackie

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, Director General at Sol Cayo Largo, responded to this review, March 9, 2014
Dear John and Jackie

Thank you so much for sharing your comments on the hotel, it is really conforting to know that there are guests so pleased with our facilities, services and our staff
As you experienced, many costumers choose us more than once so if you come next time, then you will be in the amount of returning guests that gather in our resort.

Hoping to seeing you again,

Fernando Martin
General Manager
Sol Cayo Largo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 5, 2014

My sister and I recently stayed at this lovely island resort for one week. Dates February 7th to February 14th, 2014.
This vacation was through Hola Sun, booked at Sears Travel.
After arriving at the Cayo Largo Airport, the bus ride to the Resort was just 10 minutes and check in was very quick and efficient. We were upgraded to an ocean front room on the second floor of building 36. The room was spotless and the maid service throughout our stay was excellent. All requests were met.
The pools at the resort are beautiful. Both are free form, one with a swim up bar and a lovely island to swim around .The other, also free form has volley ball and afternoon activities. There were always lounges and palapas available.
The beach is incredible with powdery white sand, beautiful clear water and easy walking. It goes on for miles. Lots of palapas and lounge chairs are available here too.
The food was good and plentiful. The restaurant staff were super friendly and willing to please. Great omelettes made to order for breakfast! The two specialty restaurants, LasTrinas and Ranchon Lindarena were lovely, great service and atmosphere.
There is also a fully equipped gym and spa at Sol Cayo Largo.
We found all the bars and the café by the pool to have friendly staff and good service.
The grounds at this resort are beautifully kept with lots of mature palms and flowering vegetation.
The buildings are arranged to provide wonderful ocean and garden views with easy access to all activities and restaurants.
Taxi service to go to the village or other resorts was very reasonable, 2 pesos each per ride.

This resort is very lovely with a tranquil atmosphere and is perfect for couples and older people.

Room Tip: Rooms closer to the ocean are the most quiet. Only second floor rooms have ocean view due to the hig...
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  • Stayed February 2014, traveled with friends
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    • Cleanliness
    • Service
Helpful?
9 Thank nemtex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, Director General at Sol Cayo Largo, responded to this review, March 10, 2014
Dear guests:

It is great to know that you felt so pleased with, not only the room, but also with the maid service, the pools, the beach, etc.
It is also amaizing you have enjoyed all of our restaurants because of the friendly staff, the food and the atmosphere of each.
We really appreciate the fact that you have commented on our resort so positively.
We are willing to have you here again.
Hoping to see you again,

Fernando Martin
General Manager
Sol Cayo Largo Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 4, 2014

This was our 7th time to Cuba...El Senador, Cayo Coco (2001) Sol Cayo Largo (2003) Melia Las Dunas (2007) Melia Cayo Santa Maria (2010) Sol Pelicano, Cayo Largo (2011), Husa Cayo Santa Maria (2012)

Overall Cayo Largo is our favourite place in Cuba! It is a gorgeous little island with the most incredible beaches. We love that you fly directly into the island leaving for a 7-10 minute bus ride to your resort! There are only a few small resorts on the island which helps maintain its natural beauty. If we take the kids with us we would prefer Sol Pelicano as there is a kids club and ultimately more kids.

However, this time we left work, the kids, the dogs and the daily grind behind to relax and reconnect and we could not have picked a better place to do so! No glitz, no glamour, no late night partying...it was PERFECT! Well almost perfect, it would have been nice to have a few more couples our age (twenties/thirties) but the crowd was generally an older crowd.

The staff here are probably the friendliest we have experienced in Cuba. The resort is spotless clean and perfectly manicured.

The food....ehh....it was not the best but not the worst either (HUSA definitely holds the spot for the worst!). Always a clean table available to us in the buffet and rarely any lines for the made to order food :) Breakfast was our favourite meal of the day with lots of fresh fruit, juice, made to order eggs, omelettes and crepes. Lunch was our least favourite. Unless you are fan of bbq hamburgers/chicken and pizza there were not a lot of options as the buffet is not open for lunch. Of all the resorts we have been to, there seemed to be an overall lack of fresh vegetables at this one. Dinners were ok. We never go to Cuba for the food specifically but are usually quite satisfied with fresh grilled fish or chicken with salad for dinners. Unfortunately the lack of fresh vegetables made this a little more difficult than we are use to. But overall we never went hungry.

As for the room, we opted to upgrade to ocean view upon checking in at the resort and we loved our room (1222). It was the most we have ever paid to upgrade (usually we pay 10pp/pn) and here it was 20 pp/pn so it cost us $289 US. We enjoyed falling asleep and waking up to the sound of the ocean although I think that is the most we would ever pay for the upgrade.

The beach was AMAZING and is what keeps bring us back to Cayo Largo. The waves were a bit much this time around but for those travelling with small children, you could take the free 'train' to playa paraiso which is very calm and full of sea life and birds. We brought a small cooler bag (and a ziploc) with us and packed up our mini bar of drinks and made sandwiches from the breakfast buffet for a lovely picnic. They do have food/drinks for purchase.

Overall we would definitely recommend this resort to anyone looking for a QUIET getaway and a gorgeous beach.

  • Stayed February 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank gypsyrose81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, Director General at Sol Cayo Largo, responded to this review, March 10, 2014
Dear guest:

It was wonderful to read your comments on the hotel. It is great to know that Cayo Largo is your favorite place in Cuba. Thank you for your comments about the staff, the hotel and the food, mainly the breakfast that you enjoyed the most. Regarding the room, the Superior Ocean View rooms have a supplement for some added values that we offer and the breathtaking view of the sea, that as you said, it is magnificent and many clients choose us for that reason.
Thank you for recommend us and we hope to see you soon.

Best regards,
Fernando Martin
General Manager
Sol Cayo Largo Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Cayo Largo

Property: Sol Cayo Largo
Address: Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo 27900, Cuba
Location: Caribbean > Cuba > Cayo Largo
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Cayo Largo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Largo 4*
Number of rooms: 296
Official Description (provided by the hotel):
Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more   less 
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Also Known As:
Sol Cayo Largo Hotel Cayo Largo
Sol Hotel Cayo Largo
Cayo Largo Cuba
Cayo Largo Sol Hotel
Sol Club Cayo Largo

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