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“A little gem that needs some TLC.”
Review of Sol Cayo Largo

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Sol Cayo Largo
Ranked #2 of 6 Hotels in Cayo Largo
Yorkshire
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A little gem that needs some TLC.”
Reviewed January 11, 2014

We had a vow renewal in December 5yrs after we married at the Sol cayo largo.
The arrangements for the service were made with no fuss. A really relaxing experience, no stress just a trip to the hairdresser and everything was arranged to perfection.
A special 'Thank you' to Alien. The photographer took some amazing shots on the beach.

The beaches were better then ever.

There is always a little grumble and a most of the comments on this forum are right.
Although you pay for an upgrade the water and beer rarely get replenished in the fridge.
The patio door was stuck, loo seat broken and the shower well you really need to pick your time
it is either cold or no water pressure.

The food had improved in five years but as a recent reviewer states the plates were stained and wet.
Cats were annoying screaming and fighting in the resturant and at times the restuarant was really busy.

The grounds were imacculate and looked lovely when the christmas lights were lit.
This hotel could tick all the boxes with some tender loving care.
But we will be back ,Cayo largo has an ambience all of its own and we love it.

Room Tip: Book a sea view room the location is perfect.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ninja7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, January 20, 2014
Dear Clients;
It is a pleasure to receive comments about your wedding and renewal vows in Sol Cayo Largo.I kindly inform you that we keep on working every day in the improvement of rooms, hydraulic supply, image and getting new add values to make this place more enjoyable for our clients.
Thanks for your loyalty and we are happy to welcome you back.

Best Regards
Fernando Martin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Zurich, Switzerland
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 27, 2013

I enjoyed a lot my stay in this hotel with my fiancee.The atmosphere is nice, everyone is very friendly, smily and helpful. You will enjoy this place , I found it very unique- people don't speak so good english but you certainly communicate and they are relaxed. Just a few things:

-there are cockroaches that are big the size of your eye. Not a big drama, I hate them so much but just ask the chamber maid to spray your room inside out, balcony, stairs and everywhere every morning when she cleans the room. I had her spray mine twice a day and there was no problem after that.

-do not bother making a reservation in either of the two restaurants that are there. the food is not good quality, portion is tiny and menu choice very limited. better have dinner in the buffet in the evening and lunch in the rancheon by the beach. The bbq is delicious

-taxi to beach is a little bit of a pain. they say there is a train that takes you there. This train is like a ghost train, but is real! sometimes it comes sometimes not. the train times are not reliable at all, first when it comes, it takes you to the marina, then you need to take a catamaran to the beach. someway back, do not wait at the bus stop in neither beach. it is free but it is not coordinated. it may take from 20 mins if perfectly coordinate from to 1 hr +. Better off taking a taxi (u really don't need to order one, they are there all the time!) which costs 2 pesos per person. agree the price before you enter the cab. they might say 2.50 each if you are only 2 in the cab. it should be 2 and not more.

-IMPORTANT- do not leave this place to be the last of your trip because the airline is not reliable. our flight was to leave at 6 pm, it was delayed to 1 am, and instead of going to havana as we booked, we flew to varadero first, and then havana. so if you have a connecting flight back home, you will miss it.

Enjoy!

Room Tip: the rooms don't have a see view
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, December 28, 2013
Dear Cecil;
Thank you for letting us know your impressions about your recently stay in Sol Cayo Largo. Your opinion it has been valuable because you gave us important elements in order to achieve a better service and client’s satisfaction,our apoligize for yours perceptions about food,another issues are in option like transfer to playa Sirena and a la carta restaurants.
Wishing to welcome you once more.
Best Regards
Fernando Martin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 20, 2013

I enjoyed my stay at Sol Cayo Largo and would recommend it to others. The good things about this resort have been mentioned in other reviews so I will cover the negative things first. If you can live with these things, then go ahead and stay there as long as you get a very good price.

- Hot water: There is hot water only in the early morning (before everyone else gets up and takes a shower) and if you come back from the beach early. At other times, the shower is lukewarm at best. It is hot in Cayo Largo so this was not a problem, but if a resort is advertised as 4 star I would like to be the one to decide if I want to take a hot or cold shower.

- Stray cats in the breakfast and dinner buffet area: This seems to be a common thing in Cuba. The stray cats are very adept at giving you that guilty look while you are eating. One even attempted to climb up as I was eating chicken. Being from Canada, a restaurant would be shut down by the health dept if it had cats walking around but this is Cuba not Canada.

- Sometimes the plates are not washed well: I often had to pick up more than one plate from the stack to find one that was properly washed and with no stains,...etc. This is unfortunate as the food quality was very good and I never got sick eating the hotel food.

- The rooms are due for some renovation: I believe the hotel was constructed in 2000. The furniture is a bit old, the bed squeaked, and the balcony door handle was loose. Nevertheless, it is clean and the chamber maids do a very good job. There is a new hotel under construction. If it turns out well, then this could become a significant weakness for Sol Cayo Largo with the new competition.

If you are ok with the above things then you will have a good time. The food is good, and the staff is very friendly. The service in the restaurant is great and the waiters greet you like an old friend and they remember your drink preferences,..etc. There are four guys in particular who are so awesome that I will mention them by name: Cesar, Nestor, Cobas, and Yeriel.

Room Tip: Don't exchange currency at the hotel as the rates are terrible. It is not that easy to get to a...
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hesham2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, December 22, 2013
Dear client,
Thanks for your impressions about recently stay in Sol Cayo Largo. Your opinion is real valuable in order to achieve a better service and client’s satisfaction, we are executing renovations in all rooms,managing solutions about cats and others programs to improve the image and services .we kindly send you our sincere apologies about yours negative perceptions .
It would be a pleasure to welcome you back if you decide to return to Sol Cayo Largo hotel.

Best Regards
Fernado Martin
General Manager
Hotel Sol Cayo Largo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
1 review
Reviewed December 20, 2013

I have staid for 4 nights in Dec 2013, with my husband and another couple. What I loved most:
- sand beaches (white like flour) and the sea water (exactly like in the pictures: very clear and green).
- we had a beautiful room with sea view
- we loved also the food from a la carte restaurant (Las Trinas - international meniu) and the waiters professional behaviour (from a la carte restaurants).
- another good place to eat is the snack restaurant, near the pool (very good ice cream, hamburger and tune croissant).
- transport included to Sirena and Paradise beaches (max 10 min with the bus from the hotel)
- Sirena beach is extremely beautiful, very large, with palms and clean and green water (with the minus that has not enough sunbeds).
- very good: boat adventure trip (you drive for aprox. 1 h)
What we didn't like were:
- the refridgerator was empty: no water, juice, beer etc.
- many flies on the food, at the restaurants
- pork meat from the rice was not good prepared - had pork hair on it
- not fresh juices on the beach
- not Coca Cola, just local Cola

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatalinaP531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, December 22, 2013
Dear Catalina:
We are thankful for been chosen for you to enjoy vacations in our Hotel ;really appreciated your comments in the web site Trip Advisor and your kindness to let us know your suggestions that help us to improve our services, identifying better the likes and dislikes of our guest; at the same time, to work more to satisfy them.

Best Regards
Fernando Martin
General Manager
Hotel Sol Cayo Largo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed December 18, 2013

I celebrated a very special birthday in mid November of this year and planned a wonderful vacation for my husband and myself in Cayo Largo Cuba.

There are actually 2 parts to this review with a very happy ending.

We originally booked a 1 week vacation at Sol Pelicano, Ocean View room arriving December 8th of this year. The vacation began positively until the air conditioning went off everywhere in the resort. With temperatures of 30 degrees celcius and humidity factors that resulted in 38-40 degree temperatures; air conditioning is a basic necessity. We were told on 3 consecutive days that they were working on it. Unfortunately, that did not help me or my husband. We did not sleep for 3 nights in an ocean view room that had temperatures hovering well over 40 degrees. By day 3 of no air conditioning, I was at my end limit. Following waking up and feeling progressively more ill, I requested immediate transfer to its sister hotel Sol Cayo Largo. This is where the outstanding superior service was awarded my husband and myself.

Upon arrival to Sol Cayo Largo, we were met by a wonderful young woman who introduced herself as Arline, an angel of a customer service representative who provided us with an incredible Superior Ocean View Suite; separate bedroom, living room and 2 full bathrooms; decorated in bright pastels, serene white and baby blue bedding. It looked exactly how you would imagine a beach house should look like. To add to this beautiful setting, open the drapes and we were awarded a double terrasse, the full length of both rooms; 2 sets of loungers, and 2 sets of tables and chairs with a view that was breathtaking in all its glory. This angel of a customer representative wished only that we enjoy our stay at Sol Cayo Largo and return!

Food:
The food was incredible in its variety, taste, and presentation.

The buffet: Everyday, there was something different to taste either by buffet selection or by numerous stations that covered eggs, omelets and crepes in the morning, pizza, pasta and grill stations offered in the afternoon and evenings.

The Ranchon restaurant awarding breathtaking views of the sea while you eat scrumptious meals in both a buffet style or by request of grilled meats and fresh fish daily.

We enjoyed immensely the outstanding cuisine of Sol Cayo Largo’s International Restaurant where fresh seafood, poultry and beef are “part and parcel” of it’s a la carte menu. This left us highly satisfied with not only the meal but by the excellent service we were awarded.

Pools:
Sol Cayo Largo has 4 pools that are free style lagoon in shape, palapas and palm trees throughout, with enough sunbeds surrounding its serene and highly relaxing atmosphere. There is a swim up pool bar that is attached to another snack restaurant where you can enjoy delectable drinks, wonderful sandwiches and the like with again outstanding service awarded to its guests.

Beach:
This is where Cayo Largo excels to its highest degree. You are met with over 500 meters of beach that is unbelievable in its natural beauty. White sand that has the consistency of talcum powder; no granularity at all. Sand so thick that you sink into it, the ocean an incredible azure blue. Never saw or felt anything like that in my life and I can attest to that as being a seasoned traveller to many carribean destinations over the years. Unfortunately, Mother nature provided us with many a Red Flag day but that did not take away our enjoyment of a beach lover’s dream come true. With days of high waves we were off to enjoy the beauty of 2 world renowned beaches, Playa Paraisio and Sirena. All I can say is Wow!!!! Pristine virgin beaches award its visitors vistas and nature’s beauty in a setting that is very hard to describe in words.

Service:
Outstanding, excellent, and respectful service by all its employees. Their main focus is the enjoyment of their guests and their hope that they will return.

Conclusion:
We can’t believe we’re back home. White sandy beaches have now been replaced with over 30 centimeters of snow…. Oh no…. I’m already looking when our next vacation can take place. Sol Cayo Largo a vacationer’s dream come true… Can’t wait to return.
Hola From Canada and two very satisfied Canadian travelers. Thank you Sol Cayo Largo for a Birthday Wish come true!!!!

Room Tip: Upgrade to Ocean View!
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Agi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, December 22, 2013
Dear clients,
I am very delighted to read your positive comments about your stay in our Sol Cayo Largo hotel. Your review makes our effort valuable. It was a pleasure for us to make you a Birthday Wish come true!!!!!!
We will very happy to welcome you in a short future.

Best Regards
Fernando Martin
General Manager
Hotel Sol Cayo Largo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Onex, Switzerland
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 14, 2013

If you are looking for the paradise beach in Cuba you have to go to Cayo Largo Del Sur, white powder sand beach with so much nice fishes to see if you wanna go snorkling.

pos:
rooms are clean nice and big
beds are comfy
AC

Cons
bad food
so complicated to book for a restaurant
30 mins with bus plusboat from playa sirena

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lobowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, December 18, 2013
Estimated:
Thank you for letting us know your impressions about your recently stay in Sol Cayo Largo. Your opinion it has been valuable because you gave us important elements in order to achieve a better service and client’s satisfaction,our apoligize for yours perceptions about food,another issues are in option like transfer to playa Sirena and a la carta restaurants.

Best Regards
Fernando Martin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 10, 2013

This is our second time to Sol and it is just as fabulous as the first time! We were upgraded to a top level of a bungalow and we did manage to see the ocean from here! The rooms were cleaned on a daily basis and our maid was friendly and she did a fabulous job every day. Our parents came for their first time ever to Cuba and they were quite impressed! There was always something to eat for anyone in our group, lots of fresh bread, pasta bar, fresh meat grilled to your liking, and always something tasty for dessert. I really like it here. It's not crowded, lots of space to do your own thing, and lots of people do like it here for that precise reason! So be not surprised when you are walking along the beach to see some nudity. We really enjoyed our a la carte dinner at the International cuisine. It was quite good for Carribean/Cuban cuisine. Our day at Playa Sirena and Playa Parisio was fantastic, warm waters, lots of sunshine, who could ask for more? I will definelty have great memories of this place.

Room Tip: Go fo two weeks! A seven day trip is just a teaser!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cindy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGeneralManager, General Manager at Sol Cayo Largo, responded to this review, December 14, 2013
Dear Cindy:

We are really glad that you enjoy that much the beauty of our beaches, their clear crystal waters. We appreciate that you have taken part of your time to write so nice words for our staff and services. We hope that you want to expirience again these great memories, coming back this time for two weeks.

Hoping to see you soon,

Fernando Martin
General Manager
Sol Cayo Largo Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Cayo Largo

Property: Sol Cayo Largo
Address: Cayo Largo del Sur | Archipiélago de los Canarreos, Cayo Largo 27900, Cuba
Location: Caribbean > Cuba > Cayo Largo
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 6 Hotels in Cayo Largo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Cayo Largo 4*
Number of rooms: 296
Official Description (provided by the hotel):
Located in Cayo Largo del Sur, in the middle of the Caribbean Sea. All Inclusive Four-Star resort with 296 rooms. Ideal for enjoying its pristine environment and for exploring its idyllic landscape and crystal-clear ocean bottom. The resort faces 600 meters of beach renowned for its perennially cool white-sand. Recommended for couples, weddings, honeymoons and groups.Guest Rooms296 rooms: 244 Standard, 34 Standard Ocean View, 10 Standard Superior Ocean View, 8 Junior SuiteDining3 Restaurants (A la Carta, Buffet, A la carte and mini-buffet), 1 Cafeterias, 3 Bars ... more   less 
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Also Known As:
Sol Cayo Largo Hotel Cayo Largo
Sol Hotel Cayo Largo
Cayo Largo Cuba
Cayo Largo Sol Hotel
Sol Club Cayo Largo

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