We flew into the town of Jabiru in a light aircraft halfway along our trip, a cross country lap of Australia.
The day before arrival, we tried to get accommodation somewhere in Jabiru, and the Kakadu Lodge was the only place with any availability.
We paid $250 for a night here, and the accommodation consisted of a small cabin, which would be described as sparse. We had requested twin accommodation and the fold out sofa bed (which was not folded out on arrival) had a terribly uncomfortable bar across it that created the effect of sleeping on a train track.
Worst of all was the customer service. The staff we encountered were unfriendly, and did little to help with any inquiries. As we arrived by plane we asked if there was some way of getting a lift to the airport on the morning of our departure, and the guy at the reception suggested hitching a ride. He told us that no one has a car he can't really do anything as the manager was still not in. He did not do one thing to assist us - this is just after we paid $250 for a night's accommodation.
We have been in the hospitality industry for nearly 50 years and can definitively say that the Kakadu Lodge experience was extremely poor value for money. Even at half the price we paid - it would still have been poor. A shoddy cabin with shoddy service in a nice part of the world. Unfortunately when the destination justifies a price, companies can get away with this sort of service.
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- Also Known As:
- Kakadu Lodge And Caravan Park Hotel Jabiru
- Kakadu Hotel National Park