We booked this hotel (due to recommendation) for just the afternoon, so that we could shower and rest before catching the overnight train back to Ha Noi. I am so thankful we didn't have to spend the night!
The hotel room and corridor could be described at best as filthy. The room was large, the hotel is in an excellent location, but did not look as though it had been cleaned in months. The smell that hit us when the door opened had me gagging.
The bed linen appeared somewhat cleaner, although a few stains. The carpet was incredibly dirty and had not had a vacuum run over it for some time. Other guests had similar complaints and the floor in the corridors were much the same so we know it wasn't just our room.
The bath doubles as the shower and is a free standing style pushes up against the wall, without any form of sealing around the edges. There is no shower screen, so I imagine the smell comes from the large amounts of water that would travel down the side of the wall and under the bath.
There were small cockroaches in the bathroom as well.
There was a large patch of black mould on the ceiling above the beds. Curtains could do with a clean.
After the state of the room, we did not chance eating in the restaurant so could not comment on this.
It's a real shame, because the location is perfect, the staff were lovely, the price was great, the rooms a good size but the cleanliness of the rooms are a huge let down.
- Reservation Options:
- TripAdvisor is proud to partner with Agoda so you can book your Thien Hai Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.