Perhaps we just got unlucky on this occasion...
We booked our 4-night July stay back in April via the Secret Escapes website - too good'a deal to turn down.
We arrived early on a Thursday morning, and were lucky enough to be given the opportunity to upgrade our room to a Junior Suite from a Double Room at an extra surcharge. We had a larger room, 2 balconies, huge bathroom. The room comes complete with really good air con, a fridge/mini-bar, complimentary safe, and really good WiFi throughout the place. Sadly, the balconies are rather small - you could fit some form of furniture out there, just not what is available in the room. There is also a TV, but this only had a couple of English-speaking channels (news-related) and wasn't tuned properly.
One of the sinks in our bathroom had a faulty plug, and would not drain. We mentioned to Reception on our way out to dinner on the first evening, and they said they would have it fixed. When we returned a few hours later, the front-desk said all had been sorted. We headed to our room, to find that they hadn't even been to look at it, and the water from earlier was still sitting there. Reception were called, and someone attended to removed the plug, and this was not replaced for the duration of our stay.
Breakfast was a really good offering in the mornings. Selections of cooked and continental, cereals, plenty of bread and pastries, a coffee machine, and lots of fruit juices. All seemed to be fresh and was replenished constantly.
The rooftop pool was one of the main reasons we decided to head to Los Alcazares - some down time to relax and chill out. On Thursday and Friday, this didn't seem to be an issue. There are only around 15 sunbeds available on the rooptop, so plan your day ahead if you're looking to get out there, as there are over 100 rooms in the hotel.
There is a small, shallow pool which is not heated, but the weather was so hot that it was nice to cool off. A couple of the feature in and around the pool didnt seem to be switched on/working. There is also a jacuzzi outside too.
If you want to use the sauna/steam room, you need to give the staff 20 minutes notice - however, there wasn't always staff on-hand, and their working hours seemed to be very sporadic.
There is a bar adjacent to the pool, and when staff are available, you can get food and drinks. Beers/soft drinks at around 2Eu, cheese/ham toastie for 4.50, and cocktails for 6. I did continually say I'd rather pay by cash, but staff kept adding to my room bill. Their English was not great (and neither is my Spanish!).
On Saturday and Sunday (contrary to the weekdays) there was an insane amount of Spanish speaking children and families around the "spa pool".
On Sunday, one woman arrived with 8 young children for a day of fun/games in the pool. It's not the safest pool to be jumping in at any area, with maximum depth of under a metre, but they proceeded to cause chaos in both the pool and jacuzzi.
We hadn't noticed these people in the hotel before, and were lead to believe that these were local residents, using the pool at the weekend. It prevented us from using the facilities, and didn't really compliment the 'spa-esque' look and feel of the rooftop. When staff arrived in the afternoon, they disappeared, and we were back to tranquillity once more.
I had read of previous reviews that local knowledge on the front desk was lacking - we found this to be the case on a couple of occasions, looking to head to the next town up and asking whether it was easier to get a taxi or a bus; without further a-do, a taxi was called for us. Transpired, there was a local bus network too.
However, some of the staff were available to give us some good insight, and point us in the right direction.
On our final day, check-out was at 2pm, but our flight was not until 9pm. We were advised we could use the spa facilities for the rest of the day, and rented a spa towel for a deposit of 5Eu. There are changing rooms and showers up on the top floor available to use; really clean and tidy too.
Really enjoyed our time in Los Alcazares, but the hotel wound me up a lot, and took away from our anticipated relaxation. This area of Spain is lovely and the weather was spot-on. With some many towns/hotels available close to San Javier airport, I'd steer clear of 525, and try something else.
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- Also Known As:
- 525 Hotel Los Alcazares, Spain - Region Of Murcia