It's a couple of years since we last ate at Russell's so we returned last weekend on a visit to Redcar and were more than pleasantly surprised by it's internal redecoration....very tasteful and more of an upmarket feel to it.
We opted to sit upstairs as there wasn't a great deal of room downstairs. Our order was taken promptly and our drinks were brought to us and then we waited for our food to arrive. And waited.....and waited!
Given that there is a takeaway side to the restaurant, food is constantly being cooked and the expectation is that you won't have long to wait. What the management appear to have forgotten is that your customer's sitting-in are paying more for their food than takeaway customers. Therefore it makes sense to keep them happy and serve them within an appropriate time rather than ignoring them and serving takeaway customers!
Over half an hour from our order being taken we were without food and if we'd been in a restaurant where food was cooked from scratch to order I could have understood it but our order was very straightforward. We had to ask where our food was, we were told they were busy. My Mum said that if the food wasn't there within 5 minutes we were cancelling our order.
Amazingly our food appeared within the 5 minutes. It was okay, nothing to write home about...just okay and in my opinion, not worth the wait and not worth the bill at the end either! Next time we'll be going elsewhere!