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“Horrendous service, charged TWICE, still owed some money!”

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Express Hotel Aosta
Ranked #2 of 2 Hotels in Pollein
Reviewed November 22, 2010

The hotel was booked online, it stated we would pay in advance. On arrival the hotel looked tired and the entrance below was being used by truckers to go down to the basement area for showering.

The BAD SERVICE:
1. Breakfast was sparce, most of the bread was finished, the place looked tired, old and messy. We had a full hour to go but breakfast had already been finished.

2. At checkout I was told that I would have to be charged as this was not actually done. I showed my online reciept and they confirmed WRONGLY

3. Back home, in 2 months I noticed TWO CHARGES from the hotel

4. We contacted them and they WOULD NOT OFFER to send it to our Visa card

5 Instead they applied the credit to our bank account, we were charged by 7.50Eur, so are down by this amount.

6 On asking the General Manager, Mr Palmieri he shouted at my partner on the phone and said he didnt care.

The lack of professionalism is abhorrent, they did not even offer to repay to our VISA card.

This is what the manager replied when we said we would complain to the Holiday Inn Group CEO:

From: Info Hotel Express Aosta <Info@hotelexpressaosta.it>
"There is no problem, you can easily go to where you want".

"non ci sono problemi vada tranquillamente dove desidera."
G.M. Giovanni Palmieri

  • Stayed: August 2010, traveled as a couple
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Thank lovinggeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 - 48 of 525 reviews

Reviewed November 11, 2010

They claim that they have internet in their rooms. They do not. No apologies from staff. Overall, a depressing place to stay, impersonal and drab.

  • Stayed: October 2010, traveled solo
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1  Thank CuthbertT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2010

I stayed at Hotel Argence for one night on 22 Jan 2010 while driving from London to Malta. This is the third time I've stopped here on similar journeys (it is the perfect distance when driving south from London for the second night stop before catching the Malta ferry in Livornol, and right next to the motorway).
Please note this is no longer a Holiday Inn Express hotel and can no longer be booked through HIE, but it retains all the comfort of the HIE. The price has not changed in 6 years, at 50 euro for one person in a double room, 80 euro for a couple.
The rooms are very spacious, comfortable and very clean. The bath/shower room is spacious and modern. A good sized TV with satellite TV in various languages. Wifi internet costs 3 euros per hour. Breakfast is meagre, as is usual in Italy.
Staff very friendly and helpful. There is no room service, but a restaurant a floor below the hotel.
The hotel is located on the 2nd and 3rd floors of a shopping and office complex called the Autoporto close to the A5 autostrada exit of Aosta Est, close to Aosta airport. (from motorway exit, follow signs to Autoporto and Carrefours, the hotel is in the building immediately behind Carrefours, drive through the ground floor carpark into the large courtyard.
There is no secure parking as such, but parking in the courtyard is safe in that it is constantly watched by security.
The large Carrefours Supermarket offers food and clothes. There are also various other shops and restaurants in the complex.
I rate this hotel as excellent for for its target market and recommend it to anyone needing a comfortable place to stay when driving past Aosta.

  • Stayed: January 2010, traveled solo
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1  Thank pbeacom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2010

Good hotel. Large bedroom and bathroom, clean, and friendly staff too. Paid Euro 80 for a double room per night. Only negative aspect: breakfast is very poor (bread and butter only), but that's typical in Italy. It's hard to find good breakfast-buffets in Italy.

  • Stayed: January 2010
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1  Thank fabmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2009

Large holiday inn express situated near the small airport, next to motor way. Service bus picked us up and dropped us off directly outside hotel for ski lifts. Had a fantastic skiing holiday and didn't have any problems with hotel.

Meals in hotel restaurant were basic but good. There were a few shops around and inside the hotel including a large carrefour supermarket which was good to stock up on essentials. There is also a great ice cream shop across the road - yum! The gym above the hotel was good. However, you need a car/taxi to take you into town as there are no pavements.

  • Stayed: February 2009
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1  Thank elainemcgeachy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2008

We were on the Motorway from Milan to Switzerland and were very tired. Based on Tripadvisor we booked this hotel for just one night. It was very convenient for the motorway, clean and modern.
Of course it was quite basic but compared to the average Italian three stars it was more than good. Moreover it was very cheap. At the price of a Pizza, if you want to have a rest on your drive, then stop here.

  • Stayed: October 2008
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1  Thank luxuryhotelsdreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2008

We are a family of 2 adults and 2 young children and stayed in this hotel for one night, the staff were so friendly, the room was perfect (no problem with 2 extra beds) but the best thing was the view!!Wow once you open your curtain the mountains are right there and so beautiful, like a postcard! Another big plus is that it is located just off the motorway so no driving miles looking in a town, although we did manage to get lost we called the hotel and the receptionist was so helpful. I would recommend this to anyone en route that wants a clean and nice place to stay.

  • Stayed: July 2008, traveled with family
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2  Thank sharbar13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Express Hotel Aosta

Address: Localita Autoporto 33, 11020 Pollein, Aosta, Italy
Phone Number:
Location: Italy > Valle d'Aosta > Aosta > Pollein
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Pollein
Price Range: $70 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Express Hotel Aosta 3*
Number of rooms: 74
Official Description (provided by the hotel):
Express Hotel Aosta is located in the 'Autoporto' area, on the motorway A5 Monte Bianco-Aosta exit Aosta east, and only 500 m from the regional airport. It is located in a modern and new mall with several shops, fitness center, gym, hairdresser's salon, bank, a post office and a big commercial center managed by the company 'Carrefour'. The impressive downtown of the beautiful city of Aosta, with its Roman historical monuments is only 3 km away as well as the main bus and train stations. The Saint Vincent Casinò, the biggest gambling house in Europe can be reached in about 25 minutes. The direct cable way to the 70 km slopes of Pila ski resort is 3 km away. All the other main ski resorts of the Aosta valley like Cervinia, Courmayeur can be reached in less than 40 minutes by car. Free shuttle in winter time (from 26/12 to 01/04) from hotel to cableway. ... more   less 
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Also Known As:
Holiday Inn Express Aosta-East Hotel Pollein
Holiday Inn Aosta
Aosta Holiday Inn
Express Hotel Aosta Italy - Pollein

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