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“Nice new hotel with bad service”

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Clarion Collection Hotel Arvidsjaur
Ranked #1 of 3 Hotels in Arvidsjaur
Munich, Germany
1 review
“Nice new hotel with bad service”
Reviewed March 10, 2014

- the hotel and rooms are quite new and therefore in a good condition, the location in the middle of arvidsjaur is tricky to find but great
- service was not so nice, the staff is friendly but the hotel has a nice sauna and fitness center but no information about this is given to the guests nor are there any signs. a coffee machine is next to the rooms but there is no sugar or milk. so all in all lots of lacking of service that adds to a bad experience
- roomservice was also lousy, dirty glasses were left uncleaned, not the service you would expect for the high price even for sweden
- the restaurant area is quite nice, breakfast and dinner is included in the room charge but the staff is shouting loudly in the open kitchen and so ruining the nice atmosphere. or they eat at the table and talk to each other loudly. also during breakfast some items wait to be refilled and tableware was sometimes dirty. The staff partly does not speak swedish! On Saturdays the choice at the dinner buffet is reduced so they can sell a la carte items.
- when you get a room in the building at the street, you have to walk to the restaurant for 500m, in winter on ice or in mud

All in all will this hotel only remain when lowering the price or doing a better service. In Arvidsjaur are many alternatives like Laponia or Edström hotel.

Room Tip: try to get a room in the main building, otherwise you have to walk to the restaurant on mud roads co...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hans M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CCHotelArvidsjaur, Receptionist at Clarion Collection Hotel Arvidsjaur, responded to this review, November 19, 2015
Hi and thank you for your review! We are sorry to hear that you did not get the service we are trying to give all our guests. We appreciate you telling us our flaws so that we can improve! Welcome back whenever you are in the area.

Kind regards

Josephine
Reception

Clarion Collection Hotel Arvidsjaur
Domängatan 9
SE-933 32 Arvidsjaur
Sweden
+46 (0) 960-281 000 Phone
+46 (0) 960-281 199 Fax
cc.arvidsjaur@choice.se
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Hotel Arvidsjaur

Property: Clarion Collection Hotel Arvidsjaur
Address: Domangatan 9, Arvidsjaur 933 32, Sweden
Location: Sweden > Norrbotten County > Arvidsjaur
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Arvidsjaur
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Collection Hotel Arvidsjaur 3*
Number of rooms: 42
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