I will start with the positive side:
1- The property is a huge one with spacious rooms
2- Housekeeping is good
3- It is neat and clean
4- Decorations are good and aesthetically fine
And now areas of improvement
1- Service is very poor and you will have to tell them 3-4 times before it is done. When you want plain bread, they serve toast. When you say No Masala in the tea they only pick up the word 'Masala' and serve you tea with heavy masala
2- Things are not clarified at the beginning. They did not tell me the tariff of the room clearly
3- BEWARE- the juice and butter milk are NOT included in complimentary breakfast although it is mentioned nowhere and seldom anyone tells you. They tell you guests are supposed to know
4- The lift is the MOST UNRELIABLE thing in the world. It was not working just like two other reviewers have mentioned. And the day it was supposedly repaired, it again did not work. All the three days we stayed we had walk up and down the three storeys.
5- Lights in staircase remain switched off during wee hrs of morning and I had a great difficulty in walking down at 5:30 when I had to go out for an earlyu morning visit. I had to use my torch/ mobile.
6- Even if you have mentioned your name in CAPITAL letters during check in they can spell it wrong. So be very cautious. Could be troublesome for your official bills
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