Unfortunately we stayed here in October 2013. Started with a call from the owner on the day of my proposed arrival. Thought how lovely until having been told of my expected arrival time I was in formed, " That's good as I do have other things to do!". Upon arrival we sailed straight passed as the whole premises was in total darkness! When we did get in we were met with a very cold welcome. A miserable evening, cold and wet, not even the offer of a cup of tea. We were given our keys and given directions to our rooms. On entering the rooms my Mother and Sister found that they had no cups with the tea and coffee facillity. Back downstairs to find the place in relative darkness again. Rather than disturb Mein Host, I found a light on under a door which happened to be an industrial type kitchen. Finding 2 dirty mugs in the sink, I washed them and took them upstairs. The following morning my Sister and I didn't get an apology, just a roasting from Mein Host for going into her kitchen. The evening of our arrival we set out for Abertillery only to find that booking a cab was almost impossible as phone and internet access was nigh impossible. On our return home my Sister was unwell and I used the spare "Bedspread" which I took into their room and covered her over. The following day, upon our return I found I didn't have a cup this time and a hastily scribbled note on a scrap of paper admonishing me again for dirtying an extra set of linen! The note was both spelt badly and contained some awful grammar. Being considerably annoyed by this I gave my Sister my share and left her to settle up the bill. When she came out to the car she told me that she had been charged extra for the breakfasts despite my agreeing when booking that the price was for Bed and Breakfast. All in all a nice trip to help celebrate our Mother's Birthday was spoilt by a slip of fate as I couldn't find the telephone number for Mynnydd Lodge in Cwmtillery where the welcome is warm and you are treated like one of the family. This is where I recommend you go to stay if visiting the Gwent area. The downstairs reception room was being used as a storage area and the 2 rating is for the breakfast and the excellent bathroom. Very unimpressed.
- Official Description (provided by the hotel):
- Welcome to the Plas-y-Coed Guest House, which was once the manager's house to the Tirpentwys mine, founded in 1881. The Plas-y-Coed Guest House offers four star B&B accommodation. Our four luxury bedrooms are all furnished to a high standard. All have colour TVs, free wifi and tea & coffee making facilities. ... more less
- Also Known As:
- Plas-Y-Coed Guest House Pontypool, Wales