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Best Western Pontypool Metro Hotel
Ranked #2 of 2 Hotels in Pontypool
Certificate of Excellence
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335 reviews from our community

Traveler rating
    198
    114
    16
    6
    1
See reviews for
70
144
23
69
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Worthing, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 13, 2014

Found this place on the off chance from a previous visit to the area opposite the Premier Inn, and wow at £39 for the night i took it, but of course at this price you go with an open mind. Well after this visit I will now always be trying to stay in a Best western as first choice, all I can say is there should be far more of these Metro style ones because look out the big two well known budget hotels in the UK!
Such good value for money in a really nice well equiped and clean hotel, very friendly and helpful staff. Nice touch having the Starbucks in the lobby!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 2, 2014

Excellent value at £79 for 2 nights. Clean rooms and lovely staff always available to help.Easy to park and free wifi.
We booked an accessible room as my partner has some mobility difficulties. Loads of space to move around but the beds were very small and the bathroom was a wet room so the whole floor got soaked when showering.

Room Tip: At the roundabout head for KFC the hotel is right beside it. Don't get an accessible room if yo...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LiniLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 16, 2013

A very clean and modern hotel. Great value for money. Free wifi, outstanding rooms. Snacks and a bar, plus a kfc, mcdonalds and harvester within walking distance. Would stay again before booking with either of the two main rivals!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlanandDebbie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PontypoolManager, Manager at Best Western Pontypool Metro Hotel, responded to this review, March 11, 2014
Dear Alan and Debbie
Thank you very much for your kind review, we really do appreciate it when the team get such great recognition for all their hard work.
Kindest regards
Liz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013

Would highly recommend this hotel,it is spotless from reception to rooms.Very tastefully decorated throughout.Staff are very friendly and helpful.Will be using this hotel again.Breakfast is well worth the £6.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chez329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Main Beach, Australia
Level Contributor
515 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
Reviewed December 14, 2013 via mobile

Stayed here one night, the room very modern and comfortable, Starbucks in the reception area, great for a caffeine fix. Superb value at 37 per night, wifi included, would stay again, clean, modern, it works

Stayed December 2013, traveled as a couple
Helpful?
Thank JudyGraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmarthen, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 13, 2013

Hotel was clean and well presented, the room was spotless and comfortable and the staff were friendly and helpful. Easy to find just off the Pontypool roundabout, on the main Newport - Abergavenny road. I would certinly recommend this hotel for a business trip in the area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PontypoolManager, General Manager at Best Western Pontypool Metro Hotel, responded to this review, December 16, 2013
Thank you for taking the time to review us, and for recommending us.

Kind regards

Liz St John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Pontypool Metro Hotel

Property: Best Western Pontypool Metro Hotel
Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Location: United Kingdom > Wales > South Wales > Torfaen > Pontypool
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pontypool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Pontypool Metro Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 
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Also Known As:
Best Western Pontypool Metro Hotel Wales

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