The hotel is clean and spacious. I stayed here for 4 nights and had no issues with the cleanliness at all. The shower pressure was great and hot water was not a problem although the temperature kept changing by itself so you have to keep adjusting this. Considering that some of the hotels in thailand and Bangkok are pretty old and certainly have their fair share of ghostly experiences, I must say that the Richmond Hotel doesn't give you that vibe at all so you can definitely have a good night's sleep!
I went to the hotel spa twice for massages - you get a 10% (or was it 20%) discount off the listed price if you're a hotel guest. - this wasn't great but definitely convenient. Room service is prompt both in arriving and being cleared. The breakfast buffet spread in the morning is reasonable; you get to choose from western cuisine (sausages, waffles etc.), Asian and Thai.
There're a few malls nearby. You could walk but it'd take at least 20 minutes? There is a Carrefour just across the road and some street hawker stalls within walking distance. Let's not talk abt location with regard to Bangkok since this isn't in Bangkok so it wouldn't be a fair review to say that it was far from Bangkok but if you insist, I knew of other guests who took taxis to the BTS stations in Bangkok to get to the city centre and on good nights, this took abt 40 minutes.
The only gripes I have were that some of the hotel staff are not too well-versed in English. I had quite a bit of difficulty trying to find out whether the the internet card usage could be spread out over a number of days, as long as I kept within the stipulated quota (1hr, 3hr & 24hr blocks). Anyway, you have to use up all your credits within 24 hrs which to me, is just plain silly. Also, there was a problem with the cable TV from my 2nd night onwards so I had no access to international movies and the only English-speaking channels were news channels.
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