I choose this hotel while looking for a hotel near IMPACT exhibition & convention centre. The information given on the website was not accurate. It says the hotel is 5Km from IMPACT, it was not. It's about 30 mins away & so it was inconvenient for us. I read on the website that the room I booked had a separate bath tub but it was not the case. Upon check in, I was given keys to a room that has not been checked out. Fortunately we noticed the “Do not disturb” sign on the door. So we only got our room in the evening after we returned from IMPACT. The breakfast was supposed to end at 10am but the food was almost gone by the time we got down at 9.30am on the 1st morning. So the next morning we went down at 9.15am, & the situation was the same. I was told in my face that they had no intention to replenish. They only replenished 1 dish after some fuss from me! The checkout was a bad experience- At this point I was told that they have not been paid. I showed them my paid voucher from hotel.com & they showed me a reservation by expedia.com with my name on it. The reservation ID was not the same, the credit card was not mine but they insisted that I had to make a full payment before I could leave. The assistant manager could not call the (middle-man) a travel agency cos it was a Sunday & I had a flight to catch!! After several attempts, I managed to get thru to the hotel.com hotline & was assured that I had made full payment with the customer service, hopefully the matter is now closed. This whole episode at the checkout cost me time to the airport, which was not nearby as claimed by the website, it took us almost 45 mins to get there, with no traffic jam on a Sunday. The hotel has a very nice restaurant by the river & it’s reputed for its good food. I did not get to try it as it was closed for a private function when we wanted to go. Generally, the staff do not speak much English, so don’t feel bad if they avoid eye contact with you. It's a pity as I read such great reviews about this hotel. I will not likely come back again even if it's for relaxation. There are better options for the rates I paid.
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- Also Known As:
- Buddy Oriental Riverside Pakkred Hotel Nonthaburi