My personal experience with this hotel was a very bad one. Maybe you must have heard of the day when all goes wrong and this was just one for me. I got a room (607) with no TV working (the plug took about 3 hours to be replaced. After taking a bath, i found the entire toilet flooded and water had entered the room. The entire maintenance people in and out of my room. Luckily for the hotel manager had gone long to take his dinner and no decision makers....keeping the guest waiting for hours with the problem .
The Coffee Shop service was like waiting for hours before you could get any service at all (Even Coffee).. We had a meeting in the morning and had gone out to visit our client and on returning back in the evening, we went to the coffee shop again as we had someone waiting in the lobby..to our surprise, we found the table left with the balance cookies and balance coffee that we had left in the morning..
You can never name this place the Joys Palace... I have to close this feedback by saying that i finally got a room where all was ok along with apologies..
- Official Description (provided by the hotel):
- The only 5 star hotel in Thrissur with outdoor restaurant, bar, Ayurveda, spa, spacious rooms, 5 non veg buffet, swimming pool. Guests have the provision to use a high facility gym. ... more less
- Reservation Options:
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- Also Known As:
- Joys Palace Kerala/Thrissur, India