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“Stay away !! What a terrible food and service from the female manager / Owner”

Vito's Restaurant Clarens
Ranked #12 of 33 Restaurants in Clarens
Cuisines: Italian, Pizza, Steakhouse
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed December 18, 2013

This place looked nice from the outside and we thought lets get inside and try it. The service from the waiter was good but both our food was beyond terrible and my friend worse it was beyond over cooked and rubbery. we tryed but it was not edible at all. so we decided to leave because we were too hungry, we tipped the waiter and asked to see the manager on our way out. What was appalling was the attutude of the manager. We approached her politely and told her we were not fighting but it was just a constructive criticism, and she went on and on and on with her attrocious attutude.

That is not how one treat customers especially when they have just paid for the undeserving horrible food, and they are still polite, and not fighting

This was just a rip off, dont even waiste you time and money. This was the only negative in our whole weekend we spent at clarens. All other resturants we went to the food was wonderful, the service excellent and the people of Clerens are so welcoming, wonderful people, who went out of their way to make our weekend wonderful.

The Vito's Manager / Owner was the only one who had an awful attutude, the whole long weekend

Thank Pearlha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (190)
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171 - 175 of 190 reviews

Reviewed October 7, 2013

Te best lamshank i ever had and brings back memories when we use to visit gran on the farm for holidays

Thank Hannes E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013 via mobile

Vitos seems like a nice place to eat. But when I arrived that evening to ask if they had a table, the waiter checked and was about to seat us when the lady sitting behind the bar spoke to him in Afrikaans (thinking we didn't understand) and said tell them they can't eat here because the kitchen has a back log of an hour and half. It wasn't that we minded not eating there, it was just she was so rude. She Could definitely do with some people skills.

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Thank Chantelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

We had to wait for over an hour for our meal. When enquired about the delay we were told that they were dishing up the food.We waited for another 20min and when we told the manager that we will be leaving in 5 min if the food does not arrive , she responded 'that's fine and thank you'. When the food eventually arrived, it was pleasant but the overall service already left a bitter taste in our mouths. Vito's need to step up a gear if they want to market Clarens as a tourist destination.

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Thank Derryl T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

We have been to every province in SA and over 30 countries around the world and never received such appalling service. We waited for over an hour for our meal. The owner never came to our table, we had to get up and interrupt her smoke break. Gordan Ramsay would have a field day at this restaurant. It is an insult to Clarens.

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Thank marymessi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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