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“Very Good Chain Hotel”

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Protea Hotel Clarens
Ranked #2 of 4 Hotels in Clarens
Certificate of Excellence
Reviewed May 1, 2014

This was my third visit to relaxing Clarens. We stayed for 4 nights in February and enjoyed the experience. The staff were welcoming and friendly. The room with an excellent mountain view and balcony was well equipped and comfortable without being luxurious....the only downside being noisy delivery lorries in the early morning beneath the balcony. The breakfast buffet with eggs to order had a wide choice, but with the 'egg' service sometimes very slow despite no pressure on the kitchen. We didn't eat dinner at the Protea, preferring to walk out to the village - a matter of minutes. Clementines is to be recommended.
The atmosphere in the public areas was as expected in a busy chain hotel - at times bustling, at others sterile. A reliable option to smaller and perhaps more quirky/characterful Guest Houses in the area.

  • Stayed: February 2014, traveled as a couple
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Thank JoeCBansteadUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded May 29, 2014

Dear JoeCBanstead

Thank you for choosing the Protea Hotel Clarens as your accommodation destination for your visit to Clarens in February.

Your complimentary comments about the STAFF and the beautiful views that you experienced are greatly appreciated.

Thank you for bringing to my attention that the service at the egg station was a little slow, I will address this with the Chef and the kitchen brigade to ensure that future GUESTS are not inconvenienced in the future.
We will try and arrange with our suppliers that deliveries are done later in the day to avoid noise pollution and disturbances.

Thank you again for your review, I look forward to welcoming you back to the “Jewel of the Free State”.

Kindest Regards

Lee-Ann Benney
General Manager

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224 - 230 of 300 reviews

Reviewed April 29, 2014

Well appointed room with beautiful mountain view. Clean. Good service at reception and the restaurant. Nice entertainment deck with beautiful view. Perfect breakfast and dinner buffet. Excellent selection. Freshly prepared and tasty. What a wonderful weekend getaway. Thank you

Stayed: April 2014, traveled with family
Thank DocKS17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded May 29, 2014

Dear DocKS17

What a wonderful review of your recent stay with us.

I am so pleased that you were able to take full advantage of the beautiful views that surround the hotel. More importantly I am very proud that my TEAM and the hotel offerings were well received and that you had a most enjoyable weekend experience.

I look forward to welcoming you back in the very near future,

Kindest Regards
Lee-Ann Benney
General Manager

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Reviewed April 22, 2014

The staff were absolutely lovely and made for a great long weekend! The waiters in the morning seem over whelmed and occasionally lack the manners we expected.
It's a great hotel and looks amazing! Not sure I am 100% sold on the shower location in the room.

Room Tip: Try get a room with a view and balcony...
See more room tips
  • Stayed: April 2014, traveled with family
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Thank WarFly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded April 23, 2014

Good day WarFly

Thank you so much on your positive commment on your stay at Protea Hotel Clarens.

We at Protea Hotel Clarens always strive to meet our GUESTS expectations and it brings great pleasure to know that my STAFF did not only meet your expectations but exceeded them.

We looking forward to welcoming you back to Protea Hotel Clarens.

Kindest Regards

Lee-Ann Benney
General Manager

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Reviewed March 30, 2014

We are a retired French couple from Canada (Montreal) and traveled South Africa during 2 months renting 31 different lodgings. This one was # 26. Big room and bed, sink and shower directly in the room, Cable TV with internationals channels, AC, free parking and WiFi, close to the city and restaurants, small small pool, nice welcome.

  • Stayed: January 2014, traveled as a couple
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Thank milorr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded March 31, 2014

Dear Milorr

Thank you for posting your review on TripAdvisor of your recent visit to the Protea Hotel Clarens.

I am most thrilled that you were able to take full advantage of the close proximity of the hotel to all the attractions that Clarens has to offer.

Thank you for commenting on the welcome you received as well as the spacious room and large bed. It is very rewarding to know that you enjoyed your stay in hotel #26.

I hope that the 2 months spent in South Africa are both enjoyable and memorable.

Hopefully we can welcome you back to the “Jewel of the Eastern Free State” when you visit South Africa again.

Kindest Regards

Lee-Ann Benney
General Manager

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Reviewed March 24, 2014

Very friendly welcome in this Protea hotel with beautiful views on the surrounding mountains. wifi in the room was of poor quality (extremely slow) but there was a public computer with a good connection in the hallway. We had considered dinner in the hotel, but after we had a beer in the hotel bar, we decided to eat outside; the service staff (working the bar+restaurant) was uninterested and not friendly at all ... the bar itself probably reflected their state of mind as the decoration was not inviting at all.
The rooms were very good and breakfast-buffet was OK.

  • Stayed: March 2014, traveled as a couple
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Thank Guy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded March 31, 2014

Dear Guy P

Thank you for your recent visit to the Protea Hotel Clarens and for posting your review.
Your comments are an invaluable tool for us to measure what we succeed at, but more importantly what we can improve on.

My sincerest apologies that the STAFF in the Restaurant and Bar did not portray the friendly service that we are usually proud to offer. I will bring this to their attention and remedial action will be implemented to avoid further dissatisfaction.

I have already contacted our Wi-Fi company to ensure that the signal strength in the rooms is improved. My apologies that this affected your stay with us and that you were unable to work comfortably in your room.

Thank you for the complimentary comments regarding the friendly welcome you received and the great views you experienced.

I look forward to welcoming you back in the very near future.

Kindest Regards

Lee-Ann Benney
General Manager

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Reviewed March 18, 2014

First of all the pluses. The hotel is a lovely open plan building with modern bedrooms with great views over towards the adjacent mountains. The staff are helpful in the main and the location very near the centre of the lovely small artist haven town of Clarens is enviable.
However there were some minuses. For some reason the shower in the bedroom is exactly that and also the hand basin. This could give some privacy issues for certain people. Only the toilet is enclosed. The breakfast was decidedly average with plenty choices but some a bit strange (beef stew?). We chose freshly cooked omelettes which were okay.
I also complained about the pigeons which roost on the frameworks of the balconies. They are noisy and dirty with bird poo on the tables, chairs, balcony floor and windows. The Management response was that they had made efforts to tackle the problem but had failed. I saw no evidence of their efforts and other people do succeed in controlling the problem. Not good enough I'm afraid.
It didn't spoil our stay but it was disappointing.

  • Stayed: March 2014, traveled as a couple
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Thank Rex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded March 20, 2014

Dear Rex B

Thank you for visiting the Protea Hotel Clarens and for posting your experience on TripAdvisor. Your comments are an invaluable tool for us to assess what we succeed in, but more importantly what we can improve on.

Thank you for your positive comments about my TEAM and the views on offer.

Please accept my sincerely apologies for the dissatisfaction you experienced with the pigeons as well as the open plan set up of the room.
The architects tried to achieve a more “open” feel in the rooms with more natural lighting by planning a more modern hotel with maximum use of space. This is personified throughout the hotel public areas with large windows and open plan restaurant, bar and reception area.
With regards to the pigeons, we will continue to explore the best possible way to relocate them without scaring off other bird species to the area.

Thank you once again for your valued comments.

I look forward to welcoming you back,

Kindest Regards
Lee-Ann Benney
General Manager

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Reviewed March 18, 2014

What an awesome weekend break we had from the busy hustle bustle of Johannesburg. We stayed for 1 night in the Mountain View room. The saturday evening we had dinner in the hotel which was superb, the waiter was friendly and there was no rush which allowed for brilliant conversation and lots of wine, the hotel room was awesome with a lovely king size bed and brilliant view of the mountain. The moon rising over the mountain and the sunrise in the morning topped off a perfect stay at a beautiful hotel.

The mountain view room is MUST and the Clarens Brewery was superb. Clarens itself took us about a morning to adventure through and then the brewery took over.

Room Tip: Mountain View room top floor preferably on the corner
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  • Stayed: March 2014, traveled as a couple
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Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee-Ann B, General Manager at Protea Hotel Clarens, responded to this reviewResponded March 20, 2014

Dear Jonathan S

Thank you for commenting on your recent stay with us.

We at the Protea Hotel Clarens are constantly striving to achieve the best GUEST service, and it is wonderful to hear that my TEAM exceeded your expectations.

The view from the deluxe room is breathtaking, and I am very glad you were able to experience the sun rise and the splendor from the comfort of your balcony.

Thank you for your positive comments, I will ensure that your comments are passed on to my TEAM as this will keep them motivated and newly inspired.

I look forward to welcoming you back in the very near future.

Kindest Regards
Lee-Ann Benney
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Clarens

Address: corner of Main & Van der Merwe Streets, Clarens 9707, South Africa
Phone Number:
Location: South Africa > Free State > Clarens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Clarens
Price Range: $92 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Clarens 4*
Number of rooms: 70
Official Description (provided by the hotel):
Protea Hotel Clarens - Home is where the Art is. The Protea Hotel Clarens is located in the best kept secret in art and culture circles of the Free State. The picturesque village of Clarens is framed by the majestic Maluti Mountains, sandstone cliffs and is in close proximity to the Golden Gate National Park and the mountain kingdom of Lesotho. This artists’ haven is a tapestry steeped in history and rich in legend. Experience a living masterpiece that exudes sheer style, luxury and design. Protea Hotel Clarens blends in with the natural splendour that has inspired artists, eco lovers and tourists who simply enjoy the art of living to explore this tranquil, magical landscape and relax, in style. Take in the breathtaking scenery with sundowners on Protea Hotel Clarens’ terrace, enjoy fine dining or laze away the hours in luxury and comfort. This sanctuary embodies state-of-the-art excellence and service. From adrenalin rushes to cultural expeditions, Clarens offers it all. With an abundance of activities nearby, from San paintings and dinosaur trails to white river rafting and rock climbing; Protea Hotel Clarens’ warm hospitality completes the picture. So whether you plan a romantic getaway, team-building exercise, business conference or African adventure, Protea Hotel Clarens has it all. ... more   less 
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