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“Stunning night in Clarens”

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Protea Hotel Clarens
Ranked #2 of 4 Hotels in Clarens
Certificate of Excellence
Reviewed October 7, 2013

We stayed in the Protea Hotel Clarens, on Saturday the 05th of October, during a trip with friends. The booking process was fast and friendly (a special thanks to Jaun & David), from enquiry to check-out, and I received constant sms's from the hotel as confirmation of my reservation, after I checked in, to welcome me, and after I checked out, to thank me for staying with them, needless to say, that they got the HOT rating from me, on their Hot or Not rate card.

The Hotel is beautiful, as well as centrally located, and we were able to park our vehicle, and walk where ever we wanted to go. The room was clean, comfortable and modern, and breakfast was fresh and tastefull.

I will recommend this hotel to anyone, and I will definately be back.

Room Tip: Ask for a Mountain View Room, otherwise you might not get the view they advertise.
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  • Stayed: October 2013, traveled with friends
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Thank Chantelle_vZ13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded October 16, 2013

Dear chantelle75

Thank you for sharing feedback with us regaring your stay at Protea Hotel Clarens.

I am a strong believer in first impressions and it seems that we started off and ended on the right foot. The STAFF are passionate about GUEST service and your review is testament to their ongoing efforts. I will congratulate them on a job well done.

After seeing the sights and a long day on your feet, I am please that we could provide a clean, cosy and comfortable room to recharge your batteries.

I look forward to your next visit.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 - 248 of 299 reviews

Reviewed September 24, 2013 via mobile

The protea is greatly situated, near all good restaurants, delis and art galleries. Service is great. They have a good selection at breakfast and some snug fireplaces to sit by in the evenings. The swimming pool and deck have great views of the mountains. Would recommend people to stay there.

  • Stayed: September 2013
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Thank Chantelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded October 16, 2013

Dear Chantelle D

Thank you for posting a review on TripAdvisor.

Our location is certainly beneficial for GUESTS and I am thrilled you took advantage of this. Clarens is full of history and is home to amazing artwork, not to mention the beauty of the natural landscape.

The chefs do their best to provide a wide selection of fresh and wholesome dishes throughout the day, especially when one needs to fill their tanks at breakfast.

I will commend the STAFF on their outstanding commitment to deliver the best GUEST service, which will motivate them to continue their efforts.

We look forward to welcoming you back soon.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

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Reviewed September 8, 2013

I was one of about 80 cyclist and their families to stay in the hotel this past week-end. The hotel managed the group very well and were excellent hosts. Food was good, accommodation/rooms were good and very central to the town. Brilliant views too.

Room Tip: My only comment is that the sleeping pillows are very big. Perhaps ask for a normal pillow at recept...
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  • Stayed: September 2013, traveled with friends
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Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded September 16, 2013

Dear Rob S

Thank you for your positive comments about your recent stay at Protea Hotel Clarens.

My TEAM will be very proud to know that you enjoyed not only your meals with us, but the overall stay. It was an absolute honor to host the cycling group and look forward to welcoming you back next year for the tour.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013 via mobile

Having toured the Cape Province for three weeks, sleeping in various self catering and B&B units, we decided to spoil ourselves on the last night with luxury or so we thought. Arriving at Clarens we booked into the Protea Hotel. The staff were extremly helpful overall. The menu and breakfast (R150.00) was overprised. We had supper elsewhere. Entering our room later, there was a distinct raw sewerage smell in the room!! Closing the toilet door helped abit. For the first time in my life I had a shower that was to hot!! Nothing I did could cool the water temparature! Needless to say it was a shower I want to forget. In conclusion, we had far better quality service from the B&B's and self catering chalets. Protea Hotels you have lost a customer and I certainly won't promote you!!

  • Stayed: September 2013
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1  Thank mufasa1_zn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded September 16, 2013

Dear Mufasa1_zn

Thank you for posting your comment on TripAdvisor about your recent stay with us. Your feedback is vital for us to ensure that we maintain the high standards that we are proud to offer.

Thank you for taking our call to discuss the concerns and the disappointments you experienced whilst staying with us. It is very disappointing to us that we were not able to exceed or even meet your expectations. We will converse with you again regarding the plumbers report as to why this has occurred.

We hope that we will have an opportunity to welcome you back to the Jewel of the Eastern Free State and redeem ourselves in your eyes.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013 via mobile

The staff are excellent. Friendly, helpful. Was surprised when the checkin clark addressed me by my name. Location is also good for golden gate. Room and foyer was modern. Drive via Bethlehem at night, road was fine.

  • Stayed: July 2013
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1  Thank tabboozn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded August 29, 2013

Dear tabboozn

A review filled with positive comments and praises of the STAFF is exactly what I like to see. Thank you for staying with us and for posting a review on TripAdvisor.

We strive to create a warm and friendly environment for our GUESTS and the TEAM will be pleased when they hear of your comments. I am glad that we were able to not only meet, but exceed your expectations during your stay.

Be sure to visit us again soon.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2013

A clean Hotel with very friendly staff. Very conveniently located & safe area to walk in the evenings.
The rooms with the mountain view are worth money but if you are a light sleeper ask for the second floor because those above the kitchen are noisy from 04:00 yesterday morning and 05:00 this morning.

Room Tip: Mountain view but on the 2nd floor
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  • Stayed: August 2013, traveled as a couple
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Thank Andries S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded August 13, 2013

Dear Andries S

Thank you for posting your comments about your recent stay at the Protea Hotel Clarens.

I am most thrilled to hear that you were able to take full advantage of the views that our upgraded rooms provide, as well as the location of the hotel.

Thank you for commenting on the service you received from my TEAM. We are constantly working towards the best GUEST service, and I am very proud that they were able to provide you with such friendly service.

Please accept my sincerest apologies for the noise disturbance that you encountered in the morning. I can assure you that I will be discussing this with the kitchen TEAM to prevent similar occurrences in the future.

I trust that we will welcome you back in the very near future.

Kindest Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

I booked 10 rooms at this hotel over a very quiet weekend in Clarens (one after a long weekend) and was fairly disappointed, that with such a large booking, no effort was made to thank me (acknowledgement via a room upgrade, box of chocolates or even a birthday card would have gone a long way).

I was put in a room overlooking the car park, which was not a great view, but the actual room was clean and modern (shower in the open with no privacy), with all the necessary amenities (tv, kettle, aircon).

Breakfast was generally good although they did run out of eggs (which to this day, we still wonder how a chain hotel, with experienced kitchen staff , knowing the exact room occupancy , can run out of eggs) and only made an effort to get more, when we demanded they go to the supermarket up the road.

The hotel is in a fabulous location and the reception staff were friendly.

Overall a modern, clean and well located hotel.

  • Stayed: April 2013, traveled with friends
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1  Thank Teresa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ProteaHotels, General Manager at Protea Hotel Clarens, responded to this reviewResponded July 31, 2013

Dear Teresa K

Thank you for posting your comments about your recent visit to Clarens and for the large booking you made with us.

Please accept my sincerest apologies for us not making your birthday a special occasion, this was an oversight on our part and should never have happened as there was a note on your reservation. At the time of check-in, there were unfortunately no upgrade rooms available for us to facilitate a complimentary upgrade.

I am at a complete loss of words regarding the eggs in the kitchen as we have a fully stocked pantry. There is no excuse for stock shortages and I can only apologise for the inconsistent service delivery.

Please accept my sincerest apologies for a less than perfect stay as we strive for best GUEST service.

I would welcome the opportunity to discuss this with you further. Please feel free to contact me directly at gm@phclarens.co.za.

Kind Regards
Lee-Ann Benney
General Manager
Protea Hotel Clarens

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Clarens

Address: corner of Main & Van der Merwe Streets, Clarens 9707, South Africa
Phone Number:
Location: South Africa > Free State > Clarens
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Clarens
Price Range: $93 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Clarens 4*
Number of rooms: 70
Official Description (provided by the hotel):
Protea Hotel Clarens - Home is where the Art is. The Protea Hotel Clarens is located in the best kept secret in art and culture circles of the Free State. The picturesque village of Clarens is framed by the majestic Maluti Mountains, sandstone cliffs and is in close proximity to the Golden Gate National Park and the mountain kingdom of Lesotho. This artists’ haven is a tapestry steeped in history and rich in legend. Experience a living masterpiece that exudes sheer style, luxury and design. Protea Hotel Clarens blends in with the natural splendour that has inspired artists, eco lovers and tourists who simply enjoy the art of living to explore this tranquil, magical landscape and relax, in style. Take in the breathtaking scenery with sundowners on Protea Hotel Clarens’ terrace, enjoy fine dining or laze away the hours in luxury and comfort. This sanctuary embodies state-of-the-art excellence and service. From adrenalin rushes to cultural expeditions, Clarens offers it all. With an abundance of activities nearby, from San paintings and dinosaur trails to white river rafting and rock climbing; Protea Hotel Clarens’ warm hospitality completes the picture. So whether you plan a romantic getaway, team-building exercise, business conference or African adventure, Protea Hotel Clarens has it all. ... more   less 
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