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Camrose Resort Casino, BW Premier Collection
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Reviews (589)
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All reviewsresort casinogreat hotelseafood buffetfree wingslarge bathroomfamily suitebest westernsfree breakfastmain entrancefrench toasthot tubcomfortable roomswednesday nightfew timesgreat roomeasy accessexcellent stay
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Reviewed December 19, 2012

Still has the Brand New feeling.
Matresses very comfortable, rooms spacious, large bathroom.
Try and get room on top floor to get away from noises above.
Appreciated the kitchenette with fridge.
Restaurant service was quick and provided good food.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OldGoat17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

I have stayed at this hotel no less then 20 times, I am a Diamond Elite rewards member with Best Western and this is one of my favourite Best Westerns I stay in, the staff are friendly and helpful. The breakfast discount and the restaurant have great food! The hotel is priced substantially less then the competitor on the other end of town!

Stayed: December 2012, traveled on business
1  Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW C, Front Office Manager at Camrose Resort Casino, BW Premier Collection, responded to this reviewResponded December 16, 2012

Hi Kris,
Thank you for the kind words. We always enjoy when you arrive as well. We look forward to accomodating you more in the future and hope that with every stay, your opinion gets better!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

We stayed at the Camrose Resort Casino the weekend of Dec 8th for my company's Christmas party that was held at the hotel. The venue to the party was excellent -- the meal was fantastic -- the British Invasion Tribute band -- The Shivers -- were just AWESOME!! and the rooms were very nice and comfortable. Parking is quite far away from the hotel entrance.

But the service upper lounge of the Casino is another story -- we ordered their "seasonal" mint martini, and it was really awful -- like drinking cloudy blue mouthwash. Then we ordered a glass of red wine and it was served in a glass that had lipstick on the rim. We then noticed a customer taking his meal back to the kitchen. And then when we went to go, we had to interrupt the waitress from her texting, so that we could pay our bill. Not at all impressed !!

But overall, it was a good weekend. Camrose is fortunate to have a place like this.

  • Stayed: December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelBug984032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW C, Front Office Manager at Camrose Resort Casino, BW Premier Collection, responded to this reviewResponded December 16, 2012

Thank for taking time to submit a review. We are glad you enjoyed the rooms and the entertainment, as we very much take pride in what we offer.
I am, however, very saddened to hear of your experience in our Lounge. I'm sorry you didn't like our mint martini, we have not had a negative comment until now but I apologize it wasn't to your liking. The lipstick on the glass is truly unfortunate. We do try to polish all glasses after they are put through the washer and having one slip through the cracks is not what we like to hear - especially when it is served to a guest next. I am glad that and your other negative impressions you had occur did not sour you onto our property overall. Perhaps if you come again we can meet and exceed your expectations to make your overall experience wonderful.
Happy Holidays!

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Reviewed December 6, 2012

Found the customer parking kind of out of the way. Otherwise a very nice big motel and the price was right. We are from BC and have family living in Camrose and as long as the price says right we will keep using.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank DIANNE D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW C, Front Office Manager at Camrose Resort Casino, BW Premier Collection, responded to this reviewResponded December 16, 2012

Thank you for your review. We are glad you will come back and that we can continue to provide the great service you first encountered. Our parking has been brought up in the past by others. Unfortuantely the hotel was built 5 years after the Casino and so it could only be structured accordingly. Either way, we look forward to seeing you again!

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Reviewed December 5, 2012

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
BW C, Front Office Manager at Camrose Resort Casino, BW Premier Collection, responded to this reviewResponded December 16, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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