If you're looking for real comforts of a hotel in Coron, this is one of the top choices.
The hotel is located further up town, 10 minutes away by van or trike to the usual jump-off point of island tours in the town proper. 35-45 minutes from the airport.
1. Great service, most staff are attentive and always smiling.
2. Great spacious rooms with good views, good lighting, comfortable bed, spacious bathrooms.
3. Great pools, good for adults and kids. They have a pool that's really deep (more than 10 feet I guess), good for those testing their diving gear.
4. Elevators are always part of my criteria in judging hotels, and I was surprised to see they have a real modern one!
5. Reasonable rates with good value.
6. Food is reasonably priced with good serving size.
7. Hotel in general has good facilities and furniture.
1. Terrible booking management! (More of that further below)
2. Food borderlines mediocre.
3. Confusing tricycle rates.
4. No WiFi / paid WiFi.
We availed of a package that involves their Premiere Deluxe Room (the best room type) for a special occasion. I have called 2 1/2 months ahead of our trip to book this. I called about 7 times, reconfirming my reservation each and every time, requesting for an email with deposit information, all of which would end with them telling me they will be sending it, or they have an issue with their internet connection. I also sent around 7 text messages to follow up each of those times, and was only replied to ONCE.
Two weeks before our check-in date, I called again only to be told that they can only give me the Premiere Deluxe Room for 2 out of 3 nights because it was already booked by someone else too. This was upsetting because out of the numerous times I called them, no one bothered to tell me this. I was given the impression that the room was booked by the other party earlier than me, which is hard to believe, mainly because I called them again and again in a span of two months confirming this room. I decided not to make much of a fuzz out of it and just accepted a downgrade to a Premiere Room which they argued the only difference was it didn't have a bathtub, but the truth is, it isn't just that.
On top of that, they found it so difficult to allow us to check out an hour later (which they eventually gave), despite the room downgrade which was easily a P1,500 value that we lost.
Don't get me wrong, I have nothing against the staff but obviously, their booking management and consideration to guests should be improved.
Overall, would have rated this 4 stars if I didn't experience issues with the booking. I hope they maintain the hotel well over the coming years.
- Official Description (provided by the hotel):
- As one of the premier resorts and ideal conference destinations in Coron, Palawan, Coron Westown Resort offers a captivating blend of Filipino culture and contemporary sophistication just 5 minutes from downtown Coron or a 25-minute ride from Busuanga Airport. Indulge yourself in the great pleasures of the grandest resort in Coron, Palawan. It may be the awe-inspiring uniquely landscaped gardens– that greet you upon arrival, sprawling swimming pools for your relaxation, or perhaps it will be the 80 beautifully appointed guest rooms so lavish that they exceed all expectations.Succumb to the serenity of our Spa, be swept up in the ambiance of the Pool Bar & KTV Lounge, or savor delightful cuisine at the Restaurant. For special occasions, weddings or conferences, you’ll enjoy the biggest air-conditioned venue in Coron, that can accommodate up to 300 pax and services that are second to none. We aim in providing genuine, friendly care and comfort to our guests with touches of elegance and outstanding customer service. ... more less
- Reservation Options:
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- Also Known As:
- Coron Westown Resort Palawan Island