The location of this hotel is fantastic. It is next t the town market and walking distance to restaurants. The owner invested good money on the interior but the operation and current status of the hotel is sad. The front line staff is friendly but seems not well versed on how to handle multiple tasks. There is no local phone number that I can access - the one on the website is a Manila number; the hallways are dark, wires dangling on the hallway. stains on the carpet; housekeeping carts are left on the hallway with the broomstick sticking out - a potential hazard. On multiple times, I have seen staff go in and out of rooms. I am not sure if they are staying in the vacant rooms or relaxing, but It does not look good nevertheless.
I would recommend that the owner update their policies, do a walk through of the entire property to improve the operation. Front line staff are good-natured and willing to serve but need to be educated and trained on several scenarios regarding hospitality and customer service. I think this place would be a fabulous venue if the operation is improved up to par.
Pros: friendly staff, but not very helpful at times due to lack of knowledge of some info - no list of local number of restaurants etc. The fried egg plant in the restaurant was amazing. I recommend it to all as an appetizer.
Con: Get the internet service up to the rooms, not just the lobby - it should not be that hard.
- Official Description (provided by the hotel):
- Come and taste your dream Palawan holiday at Coron Gateway Hotel and Suites. Offering 31 luxurious guestrooms, a restaurant serving a diverse menu of culinary delights, and an enviable location in the captivating Calamianes Islands, our resort in Coron is anyone's ideal getaway. Wanting to fully embrace the beauty of nature? You can experience this with us as we take you to attractions such as Mount Tapyas, Siete Picados, and the Skeleton Wreck. At the end of the day, the well-fitted, and elegantly designed rooms and suites at Coron Gateway Hotel and Suites will take you in and fill you with utmost comfort. ... more less
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- Also Known As:
- Coron Gateway Hotel & Suites Palawan Island