The place has basic facilities, big rooms equipped with simple furniture, great view on the bay and islands. There is no hot water however, often no electricity until 1 pm and almost no internet connection at least in the rainy season. But all of this was not actually a problem for us, though we did expect the internet recording the information from Agoda.
The major problem was the stuff. There were several situations, which left us with a feeling that the stuff does not give a thing about their clients and that we are treated like a second class here.
The culmination was the discussion about smoking in the restaurant. We do not smoke. We also try to avoid situations when people make us passive smokers because it is actually as harmful as the smoking itself. Usually we ask people politely not to smoke around us or in public areas where the smoke can disturb others. This time a dive master of the hotels dive center began to smoke in the restaurant and we asked him to stop. Hi did not. Instead he was arguing with us and insisted to continue to smoke even when we told him that it disturbs us badly and it is very bad for our health. The second dive master (Luke) came to us, listened to the conversation and began to smoke intentionally!! We were shocked by such attitude. Luckily, the owner of the hotel (Danny) was at the moment in the restaurant, so we decided to discuss the situation with him. The owner took immediately the side of the dive masters and told us that
1) He is not going to do anything to resolve the situation.
2) his is not going to change anything in this place to protect non-smokers from the smoke (we suggested some things like separated areas in the restaurant or special place for smokers)
3) he does not care if the smoke disturbs us
We concluded that he treated non-smokers as the second class here. He denied to admit this obvious fact and became really aggressive. He began to yell at us! At his guests!! I asked him many times what solution can he suggest, what we suppose to do? Should we go outside in the heavy rain or hide the whole time in our room to avoid smoking? He did not answer any of my questions. He just yelled that he is not going to continue this conversation. He was very rude and made an impression of very incompetent manager. He has even gone so far to tell us that he is not going to have a conversation with three ladies because it is useless. That was a real sexism! He did not have any arguments or skills to resolve the situation and he ended up insulting us, telling us that he is too good to talk with women. At the end he just refused to talk to us and walked away.
So no surprise that the other stuff has the same attitude to the guests.
Some things here looked like cheating: they tried to charge double of the price in the menu for two of our dishes and for the boat trip to Coron. Even if it was a mistake I do not feel myself comfortable in the place, where the stuff makes such mistakes, I do not want to check every dish in the bill and to compare prices with the menu.
Other things l consider like an ignorance and a non-competence. For example:
1. One of the local dogs has injured its paw. I noticed the bloody footprints and small lashes of blood everywhere on the terrace on the second floor. It did look quite scary. I told the stuff that they should check if the dog needs any treatment. They did. But nobody cleaned the terrace that night, and the next day, and the day after the next day when the blood has eventually faded thanks the monsoon. We felt quite uncomfortable with all this fresh and dried blood everywhere. Can imagine, what the impression the new guests got from the terrace. I personally do not like to live in the horror-movie scene.
2. The lights on the terrace are bright and will disturb you during the night time if you like to sleep with open curtains like we do. We asked if they could be switched off. The manager told us that they could not switch the lights off because other guests may need them but they can remove the bulb near our door. Such solution is not really comfortable, if you want to go somewhere in the evening. The stuff has the only switch for the terraces on the both floors. It seems inconvenient that guests cannot manage the lights near their rooms without disturbing other people. The problem could be easily solved by installing separate switches near each room but as I said before the hotel stuff does not seem to care much about the comfort of their guests.
If you are non-smocker, or a girl, or just a person, who appreciates a comfort and a friendly attitude, you might think about another place to stay. Such guests are not welcome here.
- Official Description (provided by the hotel):
- Back to 100% after Typhoon Haiyan. An Island resort and dive center on its own island just 5 minutes from Coron Town. Tranquil location with individual rustic cottages and modern lodge rooms. All rooms en-suite. Warm hospitality and good food. Ideal for island hoppers and divers. Private Coron Island Tours operated from the resort to show you the best and most beautiful spots that Coron has to offer at your own pace. With one of the most experienced dive centers in Coron, come dive Corons wrecks, lakes or coral reefs with Discovery Divers from our resort. Kayaking, seafaris around Calamianes Islands are also available. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Expedia, Booking.com, Priceline, Agoda, Travelocity, Ctrip TA, Hotels.com and Cheap Tickets so you can book your Discovery Island Resort and Dive Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Discovery Divers Resort Coron Hotel Coron
- Discovery Divers Hotel
- Discovery Island Resort And Dive Center Coron, Palawan Island