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Rental Home -
4 Bedrooms, 2 Bathrooms, Sleeps 10
Vebre, Ariege, Occitanie

Reviews from our community

Poor - based on 1 review
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Reviews from our community

Devon, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Given the cost and description provided, this was rather disappointing and not good value for money”
Reviewed January 16, 2018 for a stay in December 2017

We liked the quiet location, beautiful views and proximity to Axe Les Therme for the skiing. However, we were very disappointed with the quality of amenities and overall comfort. Beds were basic and cobbled together, open spaces made it difficult with young children sleeping and general privacy.
With two young children and two older people in our party, steep stairs with low headroom were a major concern, there being no stair gate provided or fire guard for large wood burning stove.
There was no house manual provided beyond how the different heaters worked, in French. This proved deeply inconvenient when the hot water ran out, most evenings and the gas canister needed changing! No WiFi details provided either.
However, what was particularly galling was that we were given a very clear TOTAL cost for the 10 days when booking but about wo weeks before arriving we were told by the owner, that beyond a basic use there would be additional charges for electricity and any use of wood burnt. We paid an additional 137 Euros
This is not acceptable, a total cost is a total cost.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 16, 2018
Cette maison a un classement 2 étoiles ,le code wifi est noté sur le contrat,quand à l eau chaude il faut y faire attention surtout lorsque nous somme plus nombreux que prévus,l énergie est aussi a maîtriser , le manuel est dans un tiroir a votre disposition,toutes les portes des pièces sont fonctionnelles ,Nous apprécions vos remarques et nous verifirons plus en profondeurs afin de mieux vous satisfaire
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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