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“Skimmed by hotel staff”

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Terraza del Pacifico
Ranked #5 of 5 Hotels in Playa Hermosa
Boca Raton
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Skimmed by hotel staff”
Reviewed July 22, 2007

Just left the hotel today....What a dissapointment....While at hotel other guests had warned us of items gone missing during room cleaning.....We left a bag of items, including our wallets, with management at the front desk since we were leaving the hotel after the 1 pm check out....When we picke up the bag at 6 pm, our group was missing a total of $350....

We asked to speak to a manager and none was on site...Aside from this sour experience, we found the hotel personnel to be innefective and unwilling to assist.....

We are definitely not returning.....

  • Liked — location
  • Disliked — thieves on property
  • Stayed July 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank paulz3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
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  • Portuguese first
  • Spanish first
  • Any
English first
WPB, FL
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 22, 2007

Do not stay at this hotel. We stayed for 5 nights and while we were there we heard of several people that were robbed by the maid service. We asked the front desk to store our belongings as we had a flight that left several hours after check out. When we returned in the late afternoon to retrieve our belongings we found that over $500 had been stolen out of our wallets. We left the wallets and passports with the desk so that we could go for a surf and the supervisor assured us that they would be kept in the safe and they would not be accessible by anyone except front desk employees. When we asked the front desk person about the situation he told us that he was sorry but there was nothing he could do. We had no recourse as we had to get to the airport to catch our flight.

Stayed July 2007
Helpful?
7 Thank thartwpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa Hermosa hotels

Mason, Tennessee
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 4, 2007

We stayed at the Terraza del Pacifico as part of a "Caravan Tour" to Costa Rica. We had read terrible reviews about this hotel, but found them to be untrue. Our room had an incredible view (our room was ocean front), with a huge veranda overlooking the beach, pool and snack bar. Our room was well maintained in every way, clean and newly
renovated, complete with folded animal towels on the bed. We could see how much work they had done and it is evident that they are in the process of renovating the entire hotel. We had a great time in a lovely room and think that it is worth giving them a chance. The location on the beach would be hard ti beat. M & J Williams

  • Liked — Location- Beach Front
  • Disliked — Nothing
  • Stayed June 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frayser-girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 15, 2007

We also stayed here as part of our Caravan Tour. Prior to our tour I had read several negative reviews about this property so I had set my expectations fairly low. Then, while on the tour, our tour director warned us not to get too spoiled by the hotels we stayed at because our last hotel was more basic. He warned us about A/C possibly not working (but to request a room switch if that happened), problems with hot water etc. So of course I set my expectations even lower.

Upon our arrival we were greeted with frozen drinks with rum added on request. At this hotel, we had the all-inclusive option. The only food I had from the snack bar was the guacamole and nachos and those were fine. The drinks were also good and made stronger on request. Our rooms faced the main courtyard and pool with a glimpse of ocean in the distance. The restaurant is open-air and overlooks the ocean. The ocean is not swimmable here due to dangerous rip tides, but the setting is beautiful - especially at sunset. You can go for long beach walks too. There is a family of scarlet macaws in residence in one of their trees and seeing all nine of them soar into the air at once was one of the highlights of my trip.

Our room was perfectly adequate - everything worked, the room was freshly painted and it was clean.

Compared to the food in our prior, supposedly luxury hotel, I thought it was better. There was a lot of variety and the food was less Americanized - which I preferred. After dinner, we would sit and watch the waves from the terrace - the hotel throws a spotlight on the ocean for a while at night.

The staff was congenial and accomodating for the most part. We felt they were making quite an effort to improve their services.

Although it wasn't the nicest hotel we stayed at, I enjoyed my stay here very much and found the service better than at some the other hotels. The previous reviewer claimed that the other Caravan hotel is better but I highly doubt they had as nice an ocean experience.

  • Liked — Setting
  • Disliked — Pool could have been cleaner
  • Stayed March 2007
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank singermom4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 15, 2007

We also stayed at this hotel as part of a Caravan Tour. Unlike the last reviewer, we were in the rooms on the beach side (which we were told is the older section). Our Caravan Tour was OUTSTANDING and every other property we stayed at during the tour was very nice. This was the only property that had significant problems.

The plus side is that the pool area, restaurant area and beach are very, very nice! The food was average to pretty good with extremely nice and helpful restaurant staff.

Now for the problems.... If all you want is a place with clean sheets and a relatively clean shower that's in a beautiful location, then you might be ok with this. But - aside from the fact that the sheets did seem pretty clean, the rest of the room was filthy!! The floor looked like it had not been mopped in years, and only the main walking area had been swept, as there was a buildup of filth, dust and dirt along the sides of the room.

The bed was pretty hard, but ok - the pillows were really weird with lots of lumps and clumps of material in them. The infrastructure of the hotel is basically falling apart. Another person in our tour group had a hole in her outside wall that the hotel management had tried to plug with styrofoam (not very effectively I might add). One day she walked in and found an iguana wandering around her room, and she also had two crabs get into her room (these crabs are about 4 inches so they're not real small). Another person found a tarantula in her bathroom. I think that the housekeeping staff leave the doors open while they're "cleaning" - although I think they mostly just make the bed and don't really clean a thing. I found a "lovely" 3 - 4" cockroach in my room after the housekeeping staff had been in there. I spilled some water on the vanity area next to the sink and wiped it off with a kleenex and noticed that the kleenex was completely brown from all the embedded dirt, which someone might not completely notice because the color of the vanity is a dark green.

Basically the place is pretty much just falling apart and needs to be torn down or "gutted" and completely rebuilt! If you like to camp and don't mind living in a dirty environment along with having holes in the walls and a housekeeping staff that allow all sorts of creatures into your room, you'd be fine with this hotel. Most of us on the tour just laughed about this one, because all our other hotels were just fine. We just focused on the fact that the setting is really nice with the pool area and beach. Plus, Jaco just doesn't seem like a real upscale or clean kind of town. I think it's a rundown "party town" for surfers that has really great beaches

As an aside - if you do stay at this hotel (or in the area), you should definitely sign up for the "Zip line" activity that they offer for $60. It was an outstanding experience with really nice and helpful staff!!

  • Liked — nice pool area, restaurant area and location right on the beach
  • Disliked — Filthy, falling apart
  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Julie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, AZ
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2007

This hotel was the last stop on our Costa Rica tour run by Caravan. Of the 4 hotels we stayed in , this was by far the worst. Perhaps our expectations were higher based upon the previous three hotels we stayed at on this trip; nevertheless, the quality of this property was more reminiscent of a "Daytona Beach Spring Break" hotel that one would stay at when they were 18-years-old and single. this is not the kind of property one would take their family to.

The rooms are in two separate areas: nearer to the beach and across a hotel road closer to the main road. We were put in the latter rooms, with a lovely view of a litter-strewn parking lot. The rooms were clean, but there was an annoying faint odor of backed up sewage coming from the shower drain, a claim that several other travelers noted as well. The room didn't even have a knob on the entry door! The way the door remained closed was by throwing the security bolt.

The outdoor eating area was actually very nice, the food was plentiful and for the most part average-to-good. The exception was the "snack bar" food offered poolside which was very sub par in quality (e.g., overcooked hamburgers that were literally construction paper-thin.)

The pools were clean and my kids enjoyed them. Unfortunately, it was hard not feeling like you were staying at a dilapidated property.

BIAS DISCLOSURE: Our tour consisted of two separate tour buses staying at two different properties at each stop. Apparently, the alternate property in Jaco was gorgeous and represented a substantial step up in quality as compared to Terraza. Some of the dissatisfaction about this property his its foundation in this fact.

Verdict; Thumbs down!

  • Liked — location on beautiful beach
  • Disliked — everything else!
  • Stayed April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edp10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mt. laurel
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 5, 2007

We stayed at the Terrazo with our Caravan tour. It was by far the worst hotel we had stayed in. It's on the beach, but that's where the niceties end. The room was rundown, and we were in the newly renovated section. We did not have any hot water for showers for our 2 day stay. We didn't receive our requested wakeup call our first morning, and almost missed our tour to Manuel Antonio. The reception had a "couldn't care less" attitude about that mix up. Our toilet broke our last night at the hotel and since reception closes at 10pm, we were on our own with our unfunctioning toilet. The food was adequate at best. Their saving grace was that the hotel is located on a nice beach. I wouldn't stay here again, and wouldn't recommend it.

Stayed March 2007
Helpful?
Thank theclash10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terraza del Pacifico

Property: Terraza del Pacifico
Address: 3 km south of El Arroyo gas station onthe way to Quepos,, Playa Hermosa 4023, Costa Rica
Location: Costa Rica > Province of Puntarenas > Playa Hermosa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #5 of 5 Hotels in Playa Hermosa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Terraza del Pacifico 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Terraza Del Pacifico Hotel Playa Hermosa
Terraza Del Pacifico Playa Hermosa
Terraza Del Pacifico Costa Rica/Playa Hermosa

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