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“Do not stay here!” 1 of 5 stars
Review of Terraza del Pacifico

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Terraza del Pacifico
Ranked #4 of 5 Hotels in Playa Hermosa
Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Do not stay here!”
1 of 5 stars Reviewed April 3, 2010

When we first saw our hotel room, we were absolutely shocked. What a HUGE disappointment! We had booked our room through a travel agency called Surf Express in Cocoa Beach, Florida. Apparently this company only arranges trips that include the Terraza del Pacifico because we had asked our travel agent upfront if he was able and willing to help us find a more suitable hotel that would meet our needs, and unfortunately, he claimed to have no other connections and was unable to help. Anyway, if you enjoy paying a couple thousand dollars for a vacation and don't mind staying in a motel 6, then this is a good place for you. However, if you enjoy going on a vacation and desire to sleep in a bed that is nicer than your own at home, then you need to stay elsewhere! The actual hotel room itself consisted of two beds with mattresses from the 1970s. The springs in the mattress actually punctured our skin occassionally as we slept! One of the beds did not have a sheet on it and neither of the beds had a mattress pad. The door to the balcony did not lock, so we put a suitcase in front of it to keep it closed. After taking a shower, the floor was covered with ants! The safe inside the room did not function properly. The furniture was old, stained, and tacky-looking. The pool was dirty. The restaurant food was ok, but a larger selection would have been nice. AND THE LIST GOES ON! Now, there were a few positive things about the Terraza: the front desk clerk, Michael, was friendly and spoke English quite well (most of the other staff members did not, but they tried their best); the hotel is literally on the beach and the ocean view is beautiful; the hotel is right next door to a zipline/canopy tour, which was fun. However, overall, if you're going to Costa Rica and your vacation does not involve surfing, you will not be satisfied staying at this hotel! Basically, if you were to see this hotel, you WOULD NOT stay there!!!
FYI: An air-conditioned taxi ride to the San Jose Airport costs $85. Don't let someone (like a travel agent) overcharge you.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank CK27Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 2, 2010

I recently visited Terraza del Pacfico on a site inspection for my travel company. I had been to the hotel several times in the past, and like some of the other reviews, the hotel was run down and needed some attention.

To my surprise and after meeting with Magaly Mora, the new GM at the hotel, she along with her staff have transformed and renovated the hotel with new improvements to the rooms, pool area and restaurant that overlooks the ocean. With a new chef, the cuisine is outstanding and the restaurant atmosphere is clean and inviting.

The entire hotel has been recently painted and the grounds are filled with tropical flowers, new patio furniture and friendly staff ready to serve you.

Many of the rooms now have new beds and flat screen TVs, and from what I gathered, they are working on changing the beds in all the rooms. There is still no chairs on the porches, as that would be a nice addition, and I have recommended it to management.

Overall, this hotel is great value for its location and quality of service. The hotel has gone through a major transformation with improvements and upgrades that are worth a visit.

  • Stayed February 2010, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank TicoGuideTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 10, 2009

Upon arriving at the hotel, there were no welcoming staff, no one to get our luggages! We had to approach the staff ourselves and ask about our reservation and be checked in!
The room was set an unusual pattern! The two supposedly king beds in the rooms were perpendicular to each other! The blanket on the beds looked dirty/stained. There is a balcony with no chairs to enjoy it! The bathroom is the worse! I had to call them to clean it again, and as you will see in the pictures, it did not help! The beach is not swimmable, and to make matters worse, the pool was dirty! So we had to stay in our room beacause it was so hot outside with no other way to cool off!

Worse of all, I want to talk about " Expediciones Tropicales"!
The worse Tour Company! I thought By having them plan our trip, it would be less stressful, as we have never traveled to Costa Rica! They made our trip more stressful, from the minute we got to the airport! They were more than an hour late in picking us up at the airport! When the representative finally showed up, he never acknowledged the problem, let alone apologize! We had to borrow a cell phone at the airport to call them!
When we got to the first hotel in San Jose, we had to use our cell and hte hotel phone to call them to make sure the rest of our trip was not going to be as inconvenienced and to complain about the incident!
Although i got an apology from one of the representative through email, I was offered no compensation for the stress and inconvenience of waiting more than an hour in a foreign country in the hot mid-afternoon sun of Costa Rica.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Jeanaika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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El Salvador
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 23, 2009

If you are looking for the hotel advertized on the website, you will not find it. There was no dinner on the beach, no flowers all over the hotel as pictured, and no surf lessons as advertized. There was construction in the pool area and roaches in the room. The staff were very nice for the most part, but Terraza del Pacifico is more of a well-riced city get-away all-inclusive than the tropical paradise/surf house it is advertized to be.

  • Stayed November 2009, traveled with friends
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank EVG57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose
1 review
2 of 5 stars Reviewed October 18, 2009

1-They say check in time is at 2:00pm and they gave us the rooms until 5:00pm
2-Service is really bad, if you ask for a cocktail they give you one and then you ask again for the same kind of drink, and they do not have "more"???it happend two times with a different a alcohol
3-The snack are so so, and they just have one kind of food, if you do not like you have to other another thing and they will charge you around $20 plus tax
4-Two days after we left there was a extra charge to my credit card for around $80, so I called the hotel and they toll me that one person did not pay for the rooms?...How can be this possible???if the rooms was already paid?
I will not stay again

  • Stayed October 2009, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank TheAdventure84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
costa mesa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 11, 2009

worst hotel service ever. a/c was broken ,no clean towel,no hot water.made bed without sheet. they chareged someone else`s restaurant bill to our credit.Hotel stuff never made solution.you get much better service from cheap costa rican cabinas.

  • Stayed July 2009
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Gipsy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed July 21, 2009

Lonely planet said this hotel was "upscale." Boy did they get it wrong. Most of the hotel has no view, the rooms are cramped, the bed is the most uncomfortable bed I've ever had in a hotel and to add insult to this the sheets are paper thin (no mattress cover either) as are the bath towels (we did not get hand towels or wash cloths). The property stinks of sewage, probably no surprise since soon after checking in our toilet refused to flush and no one was available to repair it until the following morning. This is a gruesome hotel that is way overpriced.

  • Stayed July 2009, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank SDteach126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Terraza del Pacifico

Property: Terraza del Pacifico
Address: 3 km south of El Arroyo gas station onthe way to Quepos,, Playa Hermosa 4023, Costa Rica
Location: Costa Rica > Province of Puntarenas > Playa Hermosa
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 5 Hotels in Playa Hermosa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Terraza del Pacifico 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Terraza Del Pacifico Hotel Playa Hermosa
Terraza Del Pacifico Playa Hermosa
Terraza Del Pacifico Costa Rica/Playa Hermosa

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