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All reviews winter garden star hotel aqua park black sand kids club great experience indoor pool pine forest good luck a la carte restaurant hotel restaurant two occasions see you soon doesn t fantastic hotel thank you very much bar staff
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Reviewed November 4, 2018 via mobile

This is simple the best hotel in the seaside region of Georgia (or honestly in entire Georgia). I love swimming and they have just incredible swimming pool which is supplied by filtered sea salty water. Which means you can not only enjoy swimming pool but also enrich your body with magnesium of the natural sea water. This is especially important for those people who has some arthritis issues.

The food is fantastic. Always smiling staff ready to help any time.

Date of stay: October 2018
Trip type: Traveled on business
Thank Guga B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2018

well I was there with my husband just for a Valentine day and stayed overnight. Everything was perfect, rooms were clean and cozy, stuff was friendly, breakfast was great, outdoor pool temperature was warm in February. Food and wine were also fine in hotel restaurant.

Date of stay: February 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Natius G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2018

I have stayed at the Paragraph hotel now firstly for over 4 weeks from June - July then late July - end August, total of nine weeks. The staff were very friendly and helpful and very good in the reception area. Rooms were spectacular in every way, however the cleanliness of the room was a let down as the floors were not cleaned and the rubbish was swept below the bed. Facilities in the room were also good except for the tea milk and sugar were not replaced daily, and this being a 5 star hotel was a big let down. Breakfast in the morning there was plenty to choose from but thing like bacon eggs porridge poached eggs were always cold. The staff were always on your back removing plates before you finished. this was not good and a sign of lack of training for the staff. After a couple of weeks in I had money removed from my bedside unit, on 2 occasions. when this was highlighted to the staff it took a week for it to be resolved, only to be told that the cleaner thought it was a tip. I was offered o bottle of wine as compensation, well better than nothing.
To be honest this is a very good hotel, out of the way and good if you like it quiet. the spa facilities and the pool area were exceptional. Staff in general will help when required. to say this is a 5 star hotel is a misconception as some of the fitting in the room were loose, the finishing around the edges were rough and not very professional done. the meals at night did fair better bet was still cold a times. Price wise was not too bad if you are a foreigner like me but to the Georgians this would have been pricey. this in my view is only a 4 star facility, because of the coldness of the food.

Room tip: Depends on the price you pay will also include the view.
Date of stay: June 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Sandy090455
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPARAGRAPH, General Manager at Paragraph Resort & Spa Shekvetili, Autograph Collection, responded to this reviewResponded September 17, 2018

Dear Guest!

Customer feedback like yours helps us improve the experience that we provide to our valued guests.Our guests are the most important for our entire staff, that is why we work very hard to offer them a great hospitality comfort based on our "Autograph Collection" by Marriott concept.
I will addressing this concern with our executive and operational teams to ensure we are providing exceptional service to all guests. We take your report extremely seriously and carry out the appropriate procedures accordingly.

If you like to discuss this further, you may reach us: info@paragraphhotels.com or by calling us: (+995)322999900

Sincerely, Mr.Parvis Jurcik General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2018 via mobile

It’s been recommended as Georgians top 5-star Hotel, located at the Black Sea, stunning views, modern rooms, amazing interior, unique swimming pool, incredible aquarium, jungle-like in-door botanical garden, delicious food.... unforgettable spa-treatments etc. in a nutshell: pure luxury!

Here's the experience after three nights stay:

All above mentioned is right there, you get it!
B U T: After having checked in (very professional and warm welcoming staff at reception area) and strolling around the hotel, walking through a tunnel-like area to watch the sea-life in the gigantic aquarium and being surprised by the waterfall-jungle like entrance area to the amazing 110m swimmingpool, looking at the black-sand-beach, sitting down and using one of the various available sun-beds and calling one of the staff to get drinks, your dreams are interrupted.
Staff is mostly inattentive, slow and unprofessional. Getting cocktails made by bartender who have to read the recipe, serving lukewarm beer is not what one expects from being in a five star hotel. Sky-bar visit at night was.... „something different“ and helped to confirm that concept and reality sometimes differ diametrically. 25min waiting to get a drink, while only a fifth of the space is being filled with customers let us draw our conclusions.
Having complained about it, persons in charge have been very professional and helpful. Treatment at the bar the following night is the way it should be standard at such a place!
As for the food - breakfast-buffet TOP! Dinner buffet- hugh variety, but too many dishes getting dry and cold - serve less and prepare fresh!
A-la-carte Restaurant-TOP!

We’ll come back and check whether there’s been improvements!

For the management: invest more time and money to train your staff! It doesn’t help that only you are professionals.

Date of stay: September 2018
Trip type: Traveled with friends
Thank Chago62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPARAGRAPH, General Manager at Paragraph Resort & Spa Shekvetili, Autograph Collection, responded to this reviewResponded September 17, 2018

Dear Guest,


Thank You for taking the time to write us a review.

Thank you for sharing your opinion regarding your stay at our hotel. I can assure you that your comments will be taken into consideration to improve our service and fulfill our future guests’ needs. I hope you give us the opportunity to welcome you back to our resort to offer you a better experience next time.

Best regards, General Manager. Mr.Parvis Jurcik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2018

We stayed in a family suite that was impeccably designed and fully stocked. Large balcony with tables and a view of the ocean on one side and greenery with deer on the other side.

Very good maid service except that on two occasions they came into the room while we were inside which I found a bit odd. This is one area there needs to be improvement on but the hotel is still quite new.

The pool is AMAZING! The black sand beach is so worth it. Give yourself a scrub with the black sand. Your skin will be silky smooth for days!

Front desk staff are very helpful and friendly. Always check with guests how their stay is and if they need anything.

The buffet had so many food options which is great. I did however find the hot food to be very dry and under seasoned. However, I do keep in mind that its a buffet for a fully booked hotel and is kept warm under lights. The service was a little weak. It did however get a little better the next day.

Things to do include: Bicycling, zip lining, beach, pool, small indoor water park. Amazing spa with great products.

This hotel is uniquely designed with much attention to detail. It is such a relaxing place to stay. A definite must for a romantic getaway.

We loved it at Paragraph so much we were willing to cancel our other plans and stay another day. Sadly they were fully booked.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Michel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPARAGRAPH, General Manager at Paragraph Resort & Spa Shekvetili, Autograph Collection, responded to this reviewResponded September 4, 2018

Dear Michel !

Thank you for taking the time to review your stay with us.

Looking forward to seeing you again soon.


Sincerely,

Mr.Parvis Jurcik General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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