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Reviewed August 8, 2018

This review is based on a 14 night stay with Eurocamp and is split into three parts for ease of reading. It is also set in the context of the accommodation alone costing £3400 (Flights were an extra £1100, car hire £400) for 14 nights. We have stayed with Eurocamp around 15 times before over the years as kids, as adults and now as parents so we have quite a bit of experience to reference.

Eurocamp:
The unit we stayed in was an Avant 2 Bed + deck with Aircon and it’s really quite small, with only a small general living area. Unhelpfully Eurocamp stick a huge table in there which ensures it’s a struggle to get to the padded bench seating. I didn’t see any of us using these seats because of the location and cumbersome size of the table. It’s simply too big.

Upon arrival there was no toilet paper, not even a single roll, even though we had purchased the welcome pack. This is far from handy when you've been travelling for half the day. The beds were provided with only a single wafer thin pillow (the rep will provide more if required though) but they are THE most uncomfortable pillows I’ve ever used. My wife and kids said the same. Cheapest of the cheap quality. However, despite the cost for just the unit we still had to pay for linen etc. I mean, why would it be included at that price?! I must be mad.

The biggest disappointment with the accommodation however was the “air-conditioning” which is THE big selling point before you book. What they handily forget to tell you is that the unit itself is very basic and only feeds air into the main living area and does not duct air into the bedrooms meaning, of course, the bedrooms get very hot during the day so you have to sleep with your bedroom doors wide open in the vain hope some cold air finds it’s way in there, which it eventually will, but it’ll be about 5am in the morning before the temp gets to something comfortable (aircon unit set to max). Leaving your bedroom door open is far from acceptable on a number of levels, especially if you’re sharing with friends and as I understand it this poor setup is repeated in all the other “lodges” Eurocamp hire out.

The double bed though is a good size, much bigger than in standard Eurocamp vans, and very firm, and which we liked.

There are no cushions provided for the outside (under canopy) loungers, chairs or seats that come with the cabin, so you're left sitting on hard plastic surfaces, again hardly the luxury environment the cost and brochure suggests. This is supposed to be a step up from basic Eurocamp caravanning, but it simply isn’t.

Another frustration is the sites insistence that you cannot have any bins within or outside your unit, something which they fail to tell you before you arrive. So you’re then faced with the option of either keeping a bin bag outside the unit (which we did, as there’s no space for one within the unit) or buying a peddle bin from a local supermarket, but which you’ll need a car to get to. There are communal bins at the end of every camp road so, in effect, the site expects you to walk to them every time you want to put something in the bin, no matter how small. Not very handy.

Tap water is also far from OK, at least taste wise. It's way too salty to consider drinking (or even making tea with) and which also make you question its cleanliness. Our guess was that it was desalinised water. (Makes you realise how lucky we are in the UK that our water is so good). We had to resort to only drinking bottled water.
The kitchen was also the most poorly kitted out unit we’ve ever hired (even going right back to the old Eurocamp caravans). There was very little in the way of cooking utensils (despite this being self-catering) and even the pans didn’t come with lids so cooking proved interesting, to say the least. We asked the reps for pans with lids, or even any lids, even non-fitting ones, but they said they couldn’t help us as all. Far from ideal. I guess we shouldn’t have expected pans with lids when we’re paying £3400. Our kettle also wouldn’t stop boiling when it reached boiling point, continuing to boil ans spill water out until you clicked it off. They replace this as they “had loads of them in the store”. Makes you wonder why.

The Eurocamp Reps also had very little knowledge of anything local (car hire, local attractions etc). And none of them (apart from the nice bloke from Manchester) seemed to have much in the way of any verve or drive. Canvas Holidays seem to have it right, they employ retired people, the type who actually care about their roles and responsibilities towards paying guests. And also have the right work ethic. We over heard them talking few times and we were very impressed with their knowledge and what was they had to say.

Playa Montroig Campsite
The site is nothing short of enormous. By far the biggest we’ve ever encountered. If you’re unlucky enough to be sited at the far end of the site be aware that it’s around ¾ of a mile walk to the beach, and just slightly less to the shop and main evenings entertainment, bars, restaurant and the quite excellent bakery.

There is main trainline running through the centre of the site (go figure) but it’s not as intrusive as you’d think, unless your pitch is next to it I guess. The line effectively splits the site in half. The location of the fixed units (Eurocamp, Canvas lodges etc) is at the top half of the site and is so far from the beach it just seems plain wrong when the tourers (who no doubt pay way less to stay there) get pride of place on the lower side of the site where it’s literally meters to the beach and the main facilities. For me it feels like they have it the wrong way around as the tourers should be where the units are and vice versa. Very frustrating.

The layout of the fixed units on site, unlike any other site we’ve been to, gives you zero privacy. They are placed in a street-like face-to-face arrangement meaning you are overlooked both front and rear. Keeping all of your curtains closed all the time rather defeats the object of being on holiday in sunny Spain. Some voiles might have been nice but I know I’m dreaming of such luxury.

The site itself is spotless and very well managed. Plenty of maintenance going on constantly and unobtrusively and there’s plenty of security staff peddling around on bikes ensuring none of the “riff raff” get into the park and that everyone is behaving.
There are a vast array of things to do (many which need paying for) and a few, almost hidden, bars and restaurant that you could miss but are worth searching out.

The pool area is superb. It was clean, very well maintained with good attentive life guards on duty at all times. However, there were no loungers or chairs at all within the pool complex. Your only option being to lie-down on the plastic astro-turf surface (not as bad as it sounds) covering the whole area but which gets brutally (blisteringly) hot in the glaring sun as it’s plastic. There is also no real shading options in the pool area other than the odd tree. These spots are always taken first. However, basic folding chairs can be bought in the camp shop but for the princely sum of £40 each (£5 on ebay), madness. The closest seating and/or shading to the pool is coincidentally at the adjacent bar area that just happens to sell drinks/ice cream etc.

Because the pool complex is so good (and beach so basic with no lounger hire etc) the pool complex gets extremely busy. So much so that at times it feels like London rush-hour on the Tube only in a pool, if that makes sense. It was also filled to the brim with teenagers, almost like there was some type of Euro Teen Camp going on. Of course they (lads and girls) were all trying to out-do each other with kamikaze dive bombing (which wasn’t suppressed by the lifeguards) getting very dangerous at times. I asked my kids (10 & 12) to get out of the pool a number of times over the fortnight because it was either so busy you couldn’t see them or with crazy with kids. It was also so busy in the poolside area you often struggled to find a space to even lay your towels down to lie on.

It’s obvious they now (after a recent site expansion) have too many pitches with not enough size and capacity in facilities to deal with it. My guess is that a few years back it would have been fine but now it’s way too busy, especially the pool area.

The free WiFi, as you’d expect, is a pretty poor. It's a total lucky dip if you'll get on it and if you do it’ll be unlikely you’ll able to view or download something. Your dreaming if you think Netflix is even a remote possibility for the odd quiet night in with a bottle of Sangria. Of course there is a faster "Premium" service but as expected you have to pay more for that because you've not already paid enough to get there and stay there. Mobile phone signal is also ropey at best. I'm on UK Vodafone and it flits between 4G and E (2G) constantly (iPhone 8 and Huawei P20 Pro).

It is also bizarrely not the most friendly site. I’m referring to fellow campers here as all the staff are lovely, kind and very efficient. That's not to say it’s totally unfriendly but just that it's one of those sites where holidayers actively avoid eye contact and don’t want to strike up conversations. It's weird because we've made friends on every one of the many previous Eurocamp trips we've been on (as both kids and adults) but nothing this time, apart from one couple, who we met on their last night and they said exactly the same thing about being snubbed. Literally no one talks to their neighbours in their row. Eight units in our row and we saw no one interact with anyone else, but we did try and engage, but without much success other than a ‘Hi’ then subsequently avoiding eye contact.

My guess is that because it's an expensive site (5 star no less) there are quite a few who feel they’ve done well for themselves and don't really want to socialise with the riff raff as it’s a bit below them. My wife (who's more prepared to give people the benefit of the doubt than I am) thought exactly the same though. There’s just an air of snobbery (from all nationalities tbh) which you don’t get elsewhere, especially on French sites. The fact you almost never see the same face twice owning the vast size of the site won’t have helped though.

I’d suggest that getting hire car sorted before you go is an absolute must because the site is literally in the middle of nowhere. Without one you are locked into the local area and cannot go anywhere easily, apart from on the hourly bus. We booked one just for the second week, which was a mistake, because we were locked to the site and this caused huge frustration and created lots of boredom. A car is 100% essential.

Conclusion
Had the Eurocamp unit cost £1500 to hire for 14 nights we’d have been accepting of all these issues as holidays are always a balance between quality and cost, but as this holiday rental cost more than double that amount our expectations were lifted that much higher. On this basis we were hugely disappointed. The unit wasn’t close to good enough in terms of size, equipment or location, and the site has over-expanded to point of making is way too busy, for us at least.

The cost issue though is the biggest deal for us. And it is even more annoying when we’ve just booked our hols for 2019 which is 16 nights in the USA (San Fran, LA & San Diego), Luxury 4x4 car hire, min. 3/4 Star Half-board hotels, inc flights for £5300 (and that’s within school holiday time) and is just £400 more than this holiday cost. When set against this we feel that we have been nigh-on fleeced by Eurocamp and will not be staying with them ever again. It’s the most over-priced holiday we’ve ever had, bar none.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank Simon B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xavier P, Director de Recepción at Playa Montroig Camping Resort, responded to this reviewResponded August 9, 2018

Hello, Simon B,

To begin with, thank you for visiting Playa Montroig Camping Resort. We regret not matching your expectations, and we hope despite these issues, you could have a nice stay in Spain. We work hard every day to offer the best experience to our visitors, so we will take your comments into consideration. However, if you want more space our recommendation is to book one of our bungalows for a great glamping experience. On the other hand, its pleasant to know you found the pools and facilities well maintained and you appreciated the security service.

Kind regards,

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Reviewed August 7, 2018

Very disappointed with our stay here we were staying in a Roan prestige Mobile and we were right beside the train line. Woken up very early every morning with a train blaring its horn all through the day no where on yours or roan website does it say there is a train line running through the campsite!!!!
No balls allowed in pool makes it very boring.
Clean campsite and well run otherwise..
Barman in the bar beside the Roan hut is excellent think his name was Andre worked all by himself when the world cup games were on in a very busy bar and served everyone in the order they came to the bar kids included.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank 5Murphy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xavier P, Director de Recepción at Playa Montroig Camping Resort, responded to this reviewResponded August 8, 2018

Hi 5Murphy,

First of all, thank you for your visit. We are sorry that you couldn’t have a perfect experience due to the train, if you give the camping another chance, you can ask for a place far from it, we would be glad to improve your impressions. Anyway, we hope you spent a good holiday and enjoyed your days here, thanks for appreciating the service and the camping.

We wish you a great summer.

Kind regards,

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Reviewed August 6, 2018 via mobile

Having a lot of experience with similar resorts in the south of France, I was hesitant to change camp and country. The resort Playa Mont-Roig didn’t disappoint and exceeded my expectations.

We are a family with teenage girls - it was very safe and secure for the girls’ sport, nightlife yet quiet enough in the Eurocamp area for a solid nights sleep. The resort is huge and allows each family member to participate in their chosen activity. I immensely appreciated the choice of sport available every day (incl Saturday and Sunday when often resorts have no activities). All amenities available on site (excellent butcher in the supermarket).

In terms of access, after three days in Barcelona we decided to take the train to Cambrils and a taxi from there for the 15 minute ride to the resort. This worked very well so no hire car needed.

Would highly recommend.

Date of stay: August 2018
Trip type: Traveled with family
1  Thank Cityvisitor2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xavier P, Director de Recepción at Playa Montroig Camping Resort, responded to this reviewResponded August 8, 2018

Hi, Cityvisitor2018!

Thank you for visiting us and for taking a moment to share your experience. It is very satisfying to know we exceeded your expectations! We are glad to read how you liked the sports activities and camping facilities, and how you appreciate the security at the camp. Thank you as well for your access recommendations! Comments like yours give us a lot of energy to keep improving every day.

We hope we can welcome you again!

Kind regards,

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Reviewed August 5, 2018

We spent 10 nights here 15th - 25th July and had an amazing time. This was our third year in a row here and this resort never disappoints. We book through Euro Camp and find them so easy to deal with. Our mobile was lovely..spotless and had everything you need. Always find Euro Camp staff lovely.

The resort is fab. Great pools, plenty of life guards, and gorgeous gardens surrounding the pools. Lovely new splash pool for the younger kids too.

If you like the beach its at the back of the site and has a great little beach bar for drinks and ice creams. There is also a play area, volley ball, and little peddle boats too.

On site there is a well stocked supermarket, gorgeous bakery, gift shop, take away, a few restaurants and some cafes.

The entertainment is brilliant..shows, bands, foam parties, discos, movie nights and so much more. Lots of activities from early morning zumba to pool aerobics and lots more during the day. Entertainment team do a fantastic job.

Bus stop just outside the camp site ..10 mins to Cambrills..so worth a visit.
Port Aventura is a great day out and the water park is next door to it.

The camp site is well maintained, toilets and shower blocks are spotless.

We had a brilliant time at Playa Montroig

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank 77Aud2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xavier P, Director de Recepción at Playa Montroig Camping Resort, responded to this reviewResponded August 8, 2018

Hi, 77Aud2014!

Thank you for your kind comments! It’s very motivating and a pleasure to know that you could have an ideal stay at our resort, and that you have trusted us for these three years. We are proud to read how you enjoyed all the camping facilities, pools, entertainment, the area environment, etc. Thanks again for taking a moment to share your opinion and experience!

We would be very happy to receive you again.

Kind regards,

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Reviewed August 5, 2018 via mobile

Just returned from our second holiday in Playa Montroig Camping Resort with our 14 and 10 year old. We stayed for 11 nights with canvas. From the minute we arrived in the resort we had a fantastic time, all staff there are so friendly and very helpful. The animation team are fantastic. All ages and interests are catered for in the resort. This year we didn’t hire a car as we had no need to leave the resort. The only change we would like to see is the introduction of designated smoking areas in the plaza. The area hosts the main evening entertainment and smoking should not be allowed in such an area especially with so many children. We will be returning again next year and are looking forward to many more holidays in playa Montroig.

Date of stay: July 2018
Trip type: Traveled with family
1  Thank Elaine B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xavier P, Director de Recepción at Playa Montroig Camping Resort, responded to this reviewResponded August 7, 2018

Hi, ebelaineb!

Thank you for trusting us another time! We are glad to know you had a great time at Playa Montroig Camping Resort and that you liked the staff, the animation and camping facilities, this is very important for us and gives us more energy to keep improving! We’ll take notes on your comments about smoking areas in La Plaça.

We are looking forward to welcoming you again!

Best wishes,

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