We stayed in april 2010 for 2 weeks and true to the brochure we did get upgraded to an escape water villa which apart from the air con was a lovely room to stay in . The island is actually quite large and would be very pleasant to walk around if there were not golf carts going back and forwards all the time which are only for the exclusive use of the residence water villas. This is where the stars restaurant is which is also only exclusive to the residence on that side though we did eat and drink there without being told we couldnt and found the food was very nice. Overall the food on the island was just great and there was plenty of choice every night but be warned the drinks are expensive and I would say go half board only , we had full board and struggled to spend our allowance which would never be discounted against anything else you did. The lunches are cheap enough and the pizzas at the bar are big enough for two to share along with the a la carte offered in Air the lunch is very good and cheaper to pay as you go rather than full board basis.
They do have a daft dress code which is no vest tops for men in the restuarants and long trousers for men in the evenings in Stars and Aqua even though its very humid and suppose to be a relaxing holiday. My partner had no long trousers with him and wore smart shorts with a smart top and nothing was said and we only heard one lady moan about it all holiday but then we noticed she moaned about everything. I'm afraid we did hear one man at beakfast being told that his vest top was not appropiate attire which should never have happened in full view and hearing range of the other guests it was handled very badly.
We did arrange an early morning fishing trip and arrived bright eyed and bushy tailed ready to go at 7 in the morning only to find it had not been booked and that no one knew about it ..... and im afraid to say the reception area was never very helpful, they never got back to you and the management team were also on the same level.
On the up side the snorkelling was great and the best area is by the water villas and we found all the staff very friendly though their smiles were ordered and those that did not were soon relieved of their duties.
It is a great island and could be amazing if it was allowed to be a relaxing escape from the everyday grind.