We where visiting relatives in Maldon and decided to try this restaurant as the menu looked really nice, we cannot fault the food as it was very good we had no complaints, the service was a bit up and down one minute one person was serving and the next minute someone else, and they did not know what the other member of staff had served you. We got the bill and we noticed there was a 10% service charge on the whole bill, we asked a member of staff to take it of and then we would pay and also pay them a tip of my choice. The member of staff went away then came back, they asked why we would not pay the charge, we said we would decide what we would give them, she started to argue with us and said did we not notice the 10% service charge on the menu and we really hadn't, so we asked what would have happened if we had said at the time of ordering that we did not want to pay the service charge, she said we would not have served you and we were totally taken aback, as our bill without service charge was £176.10. If they had not put 10% on our drinks we might have considered paying the service charge as this would have came to £104.30 + service charge £10.43 which is more reasonable rather the17.61.
We do not blame the waiting staff as they were being told by the manager what he wanted them to say but never appeared in person to resolve the matter. this matter ruined a lovely evening as that night was our anniversary.