Just returned from a three night stay for my wife’s birthday. As all other reviews state, you have to ignore the outside of the building. I remember thinking as I walked in, you could walk in blindfolded so you don’t see the exterior. If you take it off inside you would actually believe you were in a beautiful modern hotel.
Views from hotel are lovely. We were lucky to be in a room with a sea view on the top floor (there is a lift if you would rather not walk the stairs). There was a wedding on one night and the only reason we were aware is because I took the dog out at 23:00 and saw the guests. We could not hear any noise from our room which was brilliant and the first time this has happened in a hotel for us. Normally you can hear the beat of the music till late and noisy guests returning to their rooms!!! The room had everything required, tea making facilities, hair dryer, trouser press, spare pillows, blankets. Bed was very soft and comfy - slept very well.
I know other reviews have commented on the location but we didn’t have a problem with this as we knew what Port Talbot was like and was planning to go to Swansea. Actually our expectations were exceeded as the hotel is only across the road from the beach which we were able to have some lovely walks on as it is very spacious.
I can honestly say we had the best welcome at reception we have ever experienced. The lady was very friendly and made us feel wanted/welcome. This was the general feeling around the hotel, all the staff were very friendly – although I think our flirty Westie helped this along!!!
There is a small pool, Jacuzzi steam room which were very clean and free towels available from reception.
We did have a couple of problems which I feel should be mentioned. Our room was lovely and very clean (we thought), well decorated, no mould in bathroom etc which we were very impressed with. However when we went to bed, our little Westie decided to go under the bed and unfortunately returned with three empty crisp packets and numerous dirty green napkins. If we didn’t have the dog, we would have never known and although disgusting, we believe that this was just unfortunate because the cleanliness of the hotel and rest of the room, suggests that this was an oversight by one of the cleaners. I reported it to reception the following morning and didn’t hear anything back but to be honest, didn’t expect too.
The other issue was at breakfast. I had the full welsh everyday which was wonderful and would certainly recommend. We had to wait for some time for service on the Sunday morning but it was clear that there were not enough staff and there were a lot of guests to be served. The problem was ordering a hard boiled egg!! My wife ordered 2 every morning. Fine on the first day, but on the Sunday and Monday had to be returned as they were not even soft boiled (the white was running which unfortunately my wife finds disgusting). The waitress (think her name was Jayne) was absolutely fantastic and dealt with this effectively. The eggs were returned and came back on the Sunday perfect and on the Monday soft boiled (still not what we ordered but oh well). Worrying that a chef makes all these fantastic wonderful foods (according to the menu) but struggles with a hard boiled egg!!
We did not eat in the hotel apart from breakfast so unable to comment on this.
This was our first stay in a Best Western as Ramada Jarvis were our preferred option.
Putting aside our slight grievances we may look into booking again at the chain. There is a comments sheet left in your hotel room to complete and it says that the manager reads this personally.
Should you have any questions about the hotel, please do not hesitate to contact me.
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- Also Known As:
- Best Western Swansea Bay
- Swansea Bay Best Western
- Best Western Aberavon Beach Hotel Port Talbot, Wales