Ive never left reviews like this before but I am doing this for good reason, namely to get the owners to take notice and act. We stayed 2 nights from the 25/5/12.
In essense the lodge is a very basic hostel, rooms are clean but unlike the nice web pictures have almost prison issue duvets and pillows. Our room never got cleaned during our stay, which is cheap.Given its mtb specialist tag, we couldnt understand why staff knew nothing of Afan trails or how to get onto the Ywall. Breakfast was good though.
Food is basic pub grub at best and expensive. £17 for steak. We noticed a lot of residents went to Neath to eat and we followed suit. Real shame as the place lost all its vibe when empty.
What really got us was the staff They were either untrained or just inexperienced at customer service and end up being rude, disinterested and cold. We asked politely if we could add 2 more riders to our essential " reservation" for dinner (it was barely 1/4 full!) and the staff member was quite rude shouting at us for not booking 4 places.She just had no interest in helping, so half the group ate whilst the other waited. Awful. If I wasnt starved, I would have told her not to bother and gone into Neath for food. All in all they really let the place down. What happend to service with a smile?.
Would I go again, No way,plenty of better places were mentioned to us even if they were a little further away. Should you? Well if you do go, dont expect a lot,take your own bedding and eat out in evening. Real shame as it has all the makings of a good business and attractive hub for mtb trails. I hope the owners take interest , if not word will spread.
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- Also Known As:
- Afan Hotel Port Talbot
- Afan Lodge Port Talbot, Wales