My sister and I wanted to head to Murano to see glass figures etc. being made. We asked at our hotel and the concierge immediately called the shop. A taxi was enroute immediately. So far so good. It was a lovely trip across the lagoon and when we arrived we were bustled along being informed that we were 'late'. If there had been a time issue...we never would have come. Our concierge asked if we were too late and the shop said no.
Once inside we were brought to our tour guide and then we stood while he took some sort of media type back to play with glass blowing. Fine. Not a problem.
We were then abandoned while he took them on to the next section. Again. Fine. the glass master was making a vase for us to watch. he was a sport.
Our guide gets back, talks about his living on Burano and the rude famous people he saw the night before at a restaurant in town. Not precisely informative as to the glass making process. We continued on and he tried to keep us in the large artistic glass area when there was no way in hell I was going to buy a large penguin and try and transport it home. Again unsupervised we slipped into the jewelry shop where I selected two art pieces.
Our guide returned and seemed upset that we had escaped the land of ten pound glass sculptures. He returned outside and fussed over his media people.
I spent about 400 euro on two wonderful necklaces (yes, I knew how much they would be before I went)...now it is time to leave and this is where it all goes to hell.
There are about eleven people waiting for the promised taxi (the shop is literally fenced in on either side). Our guide stops the earliest folk waiting from boarding it and sends the 'media' people off in the water taxi. (it fits about 12...there were 4 people on it)
I was a little irritated by that on behalf of the folks who had to wait.
One hour in the hot sun later my little bag of jewelry began to feel heavy. At this point I had begun to look for escape routes. Finally the taxi arrived and we piled into it. We had been told we would be taken to Strada Nuova but our guide had refused to listen to the fact that we were staying in Santa Croce (though he asked twice) and we got dropped in St. Marks. The farthest possible place from our hotel, but fortunately we knew our way home.
It was a miserable afternoon that started well. If they wanted to keep us out in the sun they should have offered water. Should have paid attention...and should not have treated us like we were less than those with cameras.(oh wait. Ipads)
It was the most unpleasant experience I had in all of Venice which was tragic since I had really looked forward to learning about the process.
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