My family and I stayed at the Baths in a duplex for two nights the 7th and 8th October, 2012.... It was our first visit and will be the last, my reasons are stated below.
On first appearance we were very impressed with the beautiful historic buildings and the views. However that quickly changed once we entered our duplex and saw the state of it.
The furniture in the so called lounge/dining area is old, ugly, drab, uncomfortable and sparse.
The kitchen is barely equipped.
The downstairs bedroom is dark and very small. The bed is old and uncomfortable.
Upstairs is a dormitory with four ugly old beds placed around the walls. The only piece of furniture for hanging/storage is an old wardrobe the door of which was broken with two cheap mismatched hangers.
The one and only bathroom is barely adequate for a family of six.
On top of this the accommodation is filthy and I mean filthy. The plug hole in the bathroom sink was thick with grey ‘gunge’ (build up of soap,toothpaste and oral waste)...YUK
The floor under the wardrobe was full of dust as was the wardrobe itself. The linen which you have to pay for (hire) is so old and threadbare and again is a drab colour. On departure we saw that the maid was only changing the sheets and pillowcases on the beds, not the duvet covers. One is left to wonder when the duvet was last changed and that we had slept with duvet covers that had probably been used by previous guests. The bathroom towels and pool towels thankfully were our own as the Baths does not supply them. The kitchen as I mentioned previously is barely equipped. It is also dirty. The red draining basket on the sink is also full of black ‘gunge’ especially in the cutlery section. When I mentioned this to the manager I was told that unfortunately the housekeeper was on leave. Pass the buck! besides this dirt/matter has built up over months not in three weeks. You are also requested by a notice pinned to the wall to wash and stack your dishes and cutlery on departure, failure to do so would lose you your key deposit of R50. Could this explain why these units are so dirty. It is left to the guests to clean for one another?
Outside our accommodation is a bench, each unit has one bench. Ours was in the sun most of the day and therefore unusable. This bench is the only piece of furniture outside of your accommodation. Obviously management does not want you sitting outside enjoying the view. There is no sitting/resting furniture at all on the resort. Not on the grounds or in the pool area. There is no pool furniture at all at the two pools. Again it is obvious that management do not want you sitting around enjoying your surroundings. There are private jaccuzzi’s which is a wonderful idea if they work. They hardly churn the water. The shutters on these private rooms are hanging off the walls.
The open area between the three accommodation blocks is dirt and heavily rutted. Yes the ruts have been caused by rain but the property needs to be maintained and the grounds to be graded regularly, to make it easier for old and young to get to and from the pools.
The Baths is not a place for children as there is no provision for them. The play area consists of an old trampoline, one swing and a monkey ladder.
To summarise, The owners of THE BATHS who have this amazing property are either going broke or milking the business. It was a bad experience never to be repeated,.