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“the baths is a shambles”
Review of The Baths

The Baths
Ranked #1 of 2 things to do in Citrusdal
Certificate of Excellence
Attraction details
Reviewed October 22, 2012

My family and I stayed at the Baths in a duplex for two nights the 7th and 8th October, 2012.... It was our first visit and will be the last, my reasons are stated below.

On first appearance we were very impressed with the beautiful historic buildings and the views. However that quickly changed once we entered our duplex and saw the state of it.

The furniture in the so called lounge/dining area is old, ugly, drab, uncomfortable and sparse.
The kitchen is barely equipped.
The downstairs bedroom is dark and very small. The bed is old and uncomfortable.
Upstairs is a dormitory with four ugly old beds placed around the walls. The only piece of furniture for hanging/storage is an old wardrobe the door of which was broken with two cheap mismatched hangers.
The one and only bathroom is barely adequate for a family of six.

On top of this the accommodation is filthy and I mean filthy. The plug hole in the bathroom sink was thick with grey ‘gunge’ (build up of soap,toothpaste and oral waste)...YUK
The floor under the wardrobe was full of dust as was the wardrobe itself. The linen which you have to pay for (hire) is so old and threadbare and again is a drab colour. On departure we saw that the maid was only changing the sheets and pillowcases on the beds, not the duvet covers. One is left to wonder when the duvet was last changed and that we had slept with duvet covers that had probably been used by previous guests. The bathroom towels and pool towels thankfully were our own as the Baths does not supply them. The kitchen as I mentioned previously is barely equipped. It is also dirty. The red draining basket on the sink is also full of black ‘gunge’ especially in the cutlery section. When I mentioned this to the manager I was told that unfortunately the housekeeper was on leave. Pass the buck! besides this dirt/matter has built up over months not in three weeks. You are also requested by a notice pinned to the wall to wash and stack your dishes and cutlery on departure, failure to do so would lose you your key deposit of R50. Could this explain why these units are so dirty. It is left to the guests to clean for one another?

Outside our accommodation is a bench, each unit has one bench. Ours was in the sun most of the day and therefore unusable. This bench is the only piece of furniture outside of your accommodation. Obviously management does not want you sitting outside enjoying the view. There is no sitting/resting furniture at all on the resort. Not on the grounds or in the pool area. There is no pool furniture at all at the two pools. Again it is obvious that management do not want you sitting around enjoying your surroundings. There are private jaccuzzi’s which is a wonderful idea if they work. They hardly churn the water. The shutters on these private rooms are hanging off the walls.

The open area between the three accommodation blocks is dirt and heavily rutted. Yes the ruts have been caused by rain but the property needs to be maintained and the grounds to be graded regularly, to make it easier for old and young to get to and from the pools.

The Baths is not a place for children as there is no provision for them. The play area consists of an old trampoline, one swing and a monkey ladder.

To summarise, The owners of THE BATHS who have this amazing property are either going broke or milking the business. It was a bad experience never to be repeated,.

8  Thank Maureen l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 - 193 of 211 reviews

Reviewed October 21, 2012

For 15 years This was always an annual visit for us. what was a quiet, affordable get away,has grow and is still growning into an overcrowded place with even more campsites being added. it's not the reasonably priced weekend away it used to be. Although we don't mind basic accomodation this time the cottage was grubby with a noisy fridge that we had to turn off in the night. the pool side resembled a crowded city beach the hot water pool was full debuary.
It's probably the last visit we'll make.

5  Thank paulpermanent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

It was my fourth visit to The Baths and we booked Taaibos, one of the more private outside self-catering chalets. Having stayed there before, I already had an idea of what to expect and was looking forward to the outside bath & shower, the view of the Citrusdal valley and just taking in the quiet atmosphere.

After climbing out the vehicle and making my way down to the chalet, I was disappointed that the pathway had no solid steps and you had to step into soft sand, which when wet (especially during winter) can leave a sandy mess in the chalet. The chalet looked the same as the previous time, no obvious signs of improvement after so much time had passed. I was shocked to find the same comforter on the bed from years back - very faded by now. The mattress was in dire need of replacement, it caved in the middle from wear. The bed linen had several marks and stains, very suspect. The attached label read "VOLPES" which in Afrikaans could probably be translated to "full of plague" - oh nice one! The bedside mats were tacky, I was uncomfortable stepping on them barefoot. It was obvious from the chalet, that maintenance and pride in service took a serious hit over the years. Wall edges had pieces missing, the curtain by the kichen window had greasy stains and a dust pile above (never been washed in ages) - it told a story of neglect. After going through the rigmarole of checking the inventory, found that mismatch cutlery and crockery was the order of the day. Pathetic breakfast bowls, that couldn't even hold cereal properly. The tin opener was not in working order, something we discovered at dinner time. The chalet had a sickening odour, probably from the mop that was left inside. One of the kitchen cupboard doors was coming off its hinge and the drying rack was slowly breaking apart. The owners of The Baths should be ashamed, to allow such a wonderful place to deteriorate the way it has and subject guests that support their business with appalling levels of service.

As bad as things sound, a holiday is what you make of it and we made the best of a bad situation. The outside bath and shower provided enough distraction from the chalets faults and enjoying breakfast outside, as the sun starts to greet you in the morning - is fantastic. Being outdoors, watching the birds and playing uno on the patio, was all I needed. Having a mid-afternoon shower outside, leaves you feeling refreshed. There are birds that will come down from the trees and feed, while you have a rain-forest experience. Because of the cold weather, the shower had to run for some time before the temperature was suitable. It is all spring water and feels great on the body.

On our last day, we tried to have dinner at McGregors restaurant but were an hour too early, so we told the waitress we'll do drinks at the bar and wait the time out. When the hour was up, we tried to get a table, only to be asked by another waiter, if we made a booking. Apparently they were fully booked and could not accommodate us. I found it hard to believe that at opening time with several tables open, they would not have space for two people for an hour. Frustrated, we left for our chalet and made our own dinner. Moral of the story, if you want to eat at this restaurant, book in advance and avoid a run-in with an unhelpful cheeky waiter.

I can still recommend the outside chalets at The Baths, most are private and away from everyone else - but you should be able to adapt to the unfortunate conditions of the chalet or you will not enjoy staying here.

4  Thank cwl-sa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

Maybe our expectations were too high, as everyone were raving about this place. We booked a chalet for 2 in the forest and were only allowed to check in from 4pm onwards on the Sunday. On arrival, we were both dissappointed. The outside definately needed a coat of fresh paint and a lot of maintenance. The plastic outdoor furniture did not match (dark green table and beige chairs), the table was cracked, the plug of the microwave and kettle did not work, the rooms smelt musty and the decor was dark and unwelcoming. The plug was fixed after an hour and we finally could settle in around 5pm. The bathroom also needed a proper cleanup and the grouting was mouldy. At approx R1000 for 2 nights of self catering, we have had much better accomodation in the past.

Regarding the surrounding area, it was lovely, very peaceful, the pools were well maintained and clean and we made the best of our stay. Rather go for the more expensive options.

1  Thank JanetWesternCape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

A beautiful relaxing stay about 3 hours drive from Cape Town. At this time of the year there is the added bonus of seeing the beautiful Spring flowers appear. The baths have a soothing and rejuvenating effect on ones state of mind, and it is highly recommended for those wishing for a rejuvenating, peaceful stay away from the rush of the city. There is a restaurant with a good selection of meals and the accomodation is comfortable and very affordable. There is a also the option of bringing a tent or caravan and camping under the shady trees next to a trickling brook.

1  Thank LinMorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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