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“Great Experience”

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Wolfkop Nature Reserve
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Experience”
Reviewed December 4, 2013

Wolfkop is the perfect place to relax and enjoy the nature! Beautiful landscape, perfect setting. Everything was perfectly managed. Werner was always helpful and reachable. Thank you for the great time. We will come back :-)

Stayed November 2013, traveled with friends
Helpful?
2 Thank Vroni265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Vienna, Austria
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 24, 2013

When we came, we had to do everything over the telephone, a good thing we HAD a local telephone, because normally when you come from Europe you don't have a local chip!
The owner/manager or whatever, never came, never showed his face, never explained anything about the house. Never send somebody.
Apparently he had put the jacuzzi on, without telling us, and that became so hot, that at night, after that the electricity broke down 3 times and my husband tried to put the main fuse up again, we by chance looked outside and saw that the jaccuzi's motor and wooden motorhouse was on fire!! We telephoned again this Werner, in a panic ofcourse, who send somebody to help and who fortunately came rushing with the car. In the meantime we were in the putchdark, were trying to put down the fire with whatever we happened to find, glasses of water, the dustbin that had a hole in it.....!!! The fire was eventually put out, the house stank to high heaven and kitchen and bathroom were drenched. Later we saw that a meter from the fire a propane gas cylinder bottle was standing, we could have been blown up!! This Werner never came himself!!
The shower had milddew on the walls, water always stood 10 cm high on the floor. The hammock was fitted onto the pillars of the terrace, with a freefall under it of at list 2 to 3 meters! Enough for children or even adults, to break your bones or neck!
Our agent had made out with this Werner that he should give us a voucher for our two breakfasts (we were staying two nights), only one he paid for (to reimburse us for the fire!!!) and that not even in the full, we had to pay a part ourselves and the next day we had to pay everything ourselves, eventhough he had already charged our agent!!!
I would not go back even if I was paid for it.
Fortunately the area was beautiful, otherwise our whole stay would have been one catastrophy!!
Werner NEVER came or called to ask us how we were doing, as a matter of fact, on the last day my husband called to ask him how to return the key, he seemed to have forgotten who we were!!!!!
It might be a good place for families with children, for us it was just poor and terrible, and that one checks in without ANYBODY showing you around or nobody around whom you can ask, is someing we NEVER had in all our 40 years of travelling!
We could have been burned to death, if this had happened when we were already asleep and hadn't noticed the electricit going off!
And I don't know what people who have no local telephone would do when they arrive, because telephoning with this guy can cost you a fortune if you have only an international telephone.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Meitie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dreamdreamy, Owner at Wolfkop Nature Reserve, responded to this review, November 22, 2013
Hi Meitie,

Firstly i would like to apologize again for the Jacuzzi heating element that burned out, but as i told you on the day there is nothing I can do about that. It is exactly as a geazer element and in my 8 years of having 4 jacuzzis on site this is first time it happened - these things does happen unfortunately at it is the reality of life. The biggest thing is that i had Frans there within 10 minutes to switch it of. I also picked up the phone at 10 o clock at night when your call did come through as I am there as back up, but I was in Cape Town as I also told you and that is why my manager Frans was there in a split second.

The cottages are self Catering and we do put the people in over the phone as the office of our business is in town and most of our guests do want privacy. Our phones is on 24/7 for any problems, questions etc.

YOU SHOULD PLEASE MAKE CONTACT WITH YOUR TRAVEL AGENT AS I NEVER INVOICED THEM FOR THE BREAKFASTS THAT I TOLD YOU IS ON THE HOUSE DUE TO THE ELEMENT THAT BURNED OUT SO PLEASE DO MAKE CONTACT WITH THEM AND ASK FOR A REFUND.


Once again sorry about this experience Meitie as it was not intentionally done.

Kind Regards,
Werner

For everyone that is reading this mail please do realize that we do want our guests to have a lovely stay at Wolfkop, and i did phone her the next day with apologies again and the free breakfast which I told her is a sign of apologizing for something that happened which we did not have any control what so ever over. She never responded and now this is first time i see this review. I did phone the the next day and spoke to her and explained and then everything was fine.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 24, 2013

We really enjoyed our stay at Wolfkop and will definitely visit again. O yes and a big thank you for the homemade bread and orange juice it just added that little bit extra to make our stay even more special!

  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
2 Thank Cathy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermanus, South Africa
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 2, 2013 via mobile

We were so pleasantly surprised with Harpuis Huis in Wolfkop! We had the most memorable honeymoon there and we are looking forward to revisiting the place with friends! It is spacious, comfortable and ideal! It felt like home! Thank you for the fond memories! We will be back - lots!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TNicoleh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey's Bay, Eastern Cape, South Africa
1 review
Reviewed August 30, 2013

Wow ....What a nice place to stay. The place is very cleverly designed. A+ all around! Safe and secluded for a wonderfully relaxing break.We enjoyed our stay and will return in the near future for another visit
Jeanette & Ockie Esterhuyse
Jeffreys Bay

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ockie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2013

Anyone that want the most romantic weekend ever have to go to Wolfkop. The view from the stoep is wonderfull and the stars at night - did not see something like that - fresh orange juice and coffee beans - wonderfull - sit in the jacuzzi and just relax - we will go again soon

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town, Western Cape, South Africa
Level 1 Contributor
3 reviews
Reviewed August 1, 2013

Harpuis huis - private and such a wonderful layout. Lots of space for all. Views from the veranda were awesome. Braai area and jacuzzi on the veranda - paradise. Orange juice, oranges and coffee beans - felt so spoilt. Will definitely be back - thanks so much for sharing your bounty.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Fiona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wolfkop Nature Reserve

Property: Wolfkop Nature Reserve
Address: Keerom Road, Citrusdal 7340, South Africa
Location: South Africa > Western Cape > Citrusdal
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
Ranked #4 of 21 Specialty Lodging in Citrusdal
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wolfkop Nature Reserve 3.5*
Number of rooms: 3
Official Description (provided by the hotel):
Lying 5km from Citrusdal, at the foothills of the Cederberg, Wolfkop is a 450ha reserve featuring privately-appointed cottages and a platter of outdoor activities. There are four cottages, all private and blending neatly into the setting, and all four spilling panoramic views across the Oliphants River valley. Each Cottage has a private, jacuzzi and Fire place, Eco sauna and Jungle Gym for kids. There is a beautiful hiking trail with canoes to hire for swimming or fishing. Bird watching is of the highest quality due to setting of each Mountain Cottage in middle of the Fynbos.Individually decorated in African art and colours, two bedrooms feature in each, accommodating four guests, with extra space in the lounge for two more. The main bedroom features a Queen-size bed, with two single beds in the second bedroom. Comfortable mattress and cotton percale bedding are common to all, as is both an indoor and outdoor hot shower. The kitchen is open-plan and well equipped, including fresh orange juice in season and fresh coffee beans and grinder for the perfect cuppa.Stepping into the lounge area, this boasts high ceilings, deep sofas for that obligatory afternoon siesta, and an open fireplace to accompany a fine glass of plonk in winter. Double doors open to a terrace fitted with hammocks and lantern-lit Jacuzzi, while to to the back there's a dedicated jungle-gym for the kid in you. While us hedonist types at Budget Getaways will be hard pressed to leave the hammock there's a lot to do. ... more   less 
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