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“Nice hotel, but confused service!”

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Hotel Mercure Camboriu
Certificate of Excellence
Curitiba, PR
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice hotel, but confused service!”
Reviewed December 13, 2011

Great location in safe area with endless choices of restaurants and shops around.
The rooms are spacious and decorated according to basic standards of Mercure hotels. The shower is excellent, but the bathroom has no natural ventilation.
The hotel has a superb heated pool and another one in open space, both small.
The breakfast has a good variety of items, excellent for start the day!
I think the only downsides of the hotel is the service provided at the front desk, way below what I expected for a hotel of this category.
During check-in we had a cold welcome and they were pretty confused about the room category I had booked.
When we check-out, they try to charge us for breakfast that it was already included in our reservation!

---------------

Excelente localização em região segura e com infinitas opções de restaurantes e lojas ao redor.
Os quartos são amplos e básicos e decorados conforme os padrões dos hotéis Mercure. O chuveiro é excelente, mas o banheiro não tem ventilação natural.
O hotel tem uma excelente piscina térmica e outra a céu aberto, ambas pequenas.
Boa qualidade e variedade nos itens do café da manhã.
Acho que um dos únicos pontos negativos do hotel é o serviço prestado na recepção, bem abaixo do esperado para um hotel dessa categoria.
Durante o check-in fomos recebidos com certa frieza e o pessoal da recepção fez confusão quanto à categoria do quarto que eu havia reservado.
E pra completar, no check-out ainda quiseram cobrar pelo café da manhã que já estava incluído na reserva!

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gustavo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
VENEZUELA
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 11, 2011

Hello. This hotel has great location but encourage the local authorities to give a better look of nearby small businesses. There is a little licor store to the right of it, and small eateries that require better presentation. Nevertheless, the area has good surveillance and is generally clean.

the hotel cleanliness is great, food is great, and so the attention.

The food is pricey compared to good American standards, or places as Singapore. A lobster for USD 85 is too much for it.
Nearby restaurants are also pricey for a one person meal. The plates for two are great for the price they offer.
Definitively a place to travel with company from a loved one.

Traverl to other beaches nearby like Bombinhas is quick and must go early.

  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CEPARRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 6, 2011

I stayed at this hotel for a little over a month while in town for business. The hotel is in a prime location with beautiful views of the ocean. Rooms are clean and neat. Breakfast buffet is very good. Internet connection is not great in the rooms but works fine in the lobby area. Definitely one of the best hotels I've seen in balneario camboriu.

Room Tip: Ocean view w balcony are a little noisier but definitely worth the view!
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmeunier15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 19, 2011

Although I have asked for a nonsmoke room and sometimes the smell of cigarettes took care of the environment, in general, the hotel is nice and the services were well rendered. Cleaning and organizaçnao are very good but the service of products replacement on minibar sinned a little.
The location is great. My suggestion is to provide a shuttle service to the Navegantes airport and a concierge service to help with chairs and umbrellas on the beach.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 7, 2011

The Mercure Camboriu is a great hotel: new, clean, beautiful, modern, etc. It's located in front of the sea and have a great cityview and landscape view, but the front rooms are very noisy during the night. Avoid them to have a better sleep quality.

Room Tip: Avoid the front rooms
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  • Stayed December 2010, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nelson B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 11, 2009

First stay in the Mercure - - better than the Bhally, where I had stayed before. Clean, new, well located on the main drag by the beach. I stayed off-season at a rate of ~ US$95 per night with a view room on 6th floor. Small gym and pool. Breakfast was included rate. Internet was an issue - - must pay separately; wireless sitting in lobby was the best connection. Lots of restaurants in either direction - - beware, most plates have enough food for two or more people.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank otim0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mercure Camboriu

Property: Hotel Mercure Camboriu
Address: Av. Atlantica 2010 | 201, Atlantica Avenue, Balneario Camboriu, State of Santa Catarina 88330-012, Brazil
Location: Brazil > State of Santa Catarina > Balneario Camboriu
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Balneario Camboriu
#2 Business Hotel in Balneario Camboriu
#3 Luxury Hotel in Balneario Camboriu
#3 Spa Hotel in Balneario Camboriu
#4 Romantic Hotel in Balneario Camboriu
#5 Family Hotel in Balneario Camboriu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Mercure Camboriu 4*
Number of rooms: 201
Official Description (provided by the hotel):
Located in a central position facing the sea, Mercure Camboriu combines outstanding comfort and sophistication in the one environment. Our goal is to make your stay synonymous with satisfaction, through our unique services, high quality and tastefully appointed accommodation. Offering 193 rooms and 8 suites, the hotel features an outdoor heated swimming pool, business centre, fitness centre, sauna and vapour room, spa, club kids, restaurant and High-speed Internet access and meetings rooms. ... more   less 
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Also Known As:
Hotel Mercure Camboriu Balneario Camboriu, Brazil - Santa Catarina

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