We stayed at the Hyatt Miami at the Blue from November 7th to the 12th, 2012. Upon our return to our hotel room after dinner on the 11th, we realized that a new shirt we had purchased earlier that day was stolen from on top of our suitcase where we left it. When we notified the hotel staff, we were told that an investigation would be done and they would follow up. After SEVERAL calls and e-mails to both the customer service line and directly to the hotel, we are still trying to have the matter resolved (compensation for the lost shirt). It is now January 28th, 2013. We get excuse after excuse saying that a check is being sent to us (that was almost a month ago). This is by far the WORST service I have ever received at any hotel I've stayed at. Save yourself the trouble and headache that we had and just stay somewhere else.
- Official Description (provided by the hotel):
- Escape to Doral, just 20 minutes west of downtown Miami. Golf fanatics, spa lovers and foodies alike will find just what they're looking for at Miami's ultimate all-suite property, Provident Doral at The Blue Miami. Overlooking the World-Famous TPC Blue Monster Golf Course, our Miami hotel sits on 17 spacious acres and boasts a free-standing clubhouse and amenities galore. Go ahead, indulge yourself. Sunbathe on the pool deck. Pamper your senses at the private spa and gym. Savor al fresco dining in the Florida sunshine at the pool bar. Retreat back to your room, where all of our spacious suites feature full kitchens. When the sun goes down, head to 5300 Chop House and Lounge, our in-house restaurant and bar. Our Miami luxury hotel is characterized by resort-style living and matched by extraordinary personal service. Provident Doral at The Blue is a once in a lifetime experience. Are you ready? ... more less
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- Also Known As:
- Hyatt Miami At The Blue Hotel Doral
- Blue Hotel Doral
- Blue Resort Doral